YMCA Newark & Sherwood have created a brand new role of Facility Lead to oversee and manage the Front of House teams ensuring our wonderful building is run to the highest standards.
The Community & Activity Village is a busy local hub for children, young people, adults and businesses using the amazing facilities within the Village. We are incredibly proud of the positive difference we have made to the local community through our beautiful nursery and childcare programmes, our amazing café and conferencing suite, all our health and well-being facilities including gym, climbing centre, dance and art studios as well as our Business Centre and Education & Training Centre.
You will work with the other Facility Lead to ensure there is a comprehensive, collaborative and most importantly, consistent cover for our visitors, colleagues and your teams.
Role Highlights
Job Title: Facility Lead - Front of House
Location: YMCA Newark & Sherwood Community & Activity Village, Lord Hawke Way, Newark, NG24 4FH
Salary: £29,500 per annum
Hours: 40 hours per week, working 5 days out of 7 on a rota basis to ensure building coverage and time with every member of your team. The Village is open 7am to 10pm so shifts will be within this time frame. We would hope you are able to work a mixture of early and lates but we will discuss individual arrangements with you at interview.
The Role
As Facility Lead, you will ensure the smooth running of this building from the moment our visitors arrive on site to the end-of-day close down.
You can expect your role to include:
- Act as Team Leader to your diverse team conducting 1-2-1s, Team Meetings, and Appraisals
- Serve as Key Holder maintaining security and access management.
- Oversee CCTV and ensure the building is secure
- Lead on the preparation of room and activity set up so our spaces are set up ready for our visitors
- Health and Safety Management
- Building Compliance to relevant legislation including COSHH management
- Manage the reporting and investigation of incidents and accidents
- Act as the primary contact for external contractors
- Report on weekly and monthly Metrics and KPIs
- Hold and maintain your annual Budget, ensure tight cost controls and value for money.
- Be hands on to support your team and cover where needed to ensure our operational standards remain high
- Act as out of hours support as part of our “Out of Hours Escalation Process”
Does this sound like you?
- Significant experience managing teams, leading by example, creating a positive work culture where everyone can thrive.
- Relevant qualifications to support the daily responsibilities of the role.
- Quality focussed, with high standard and excellent attention to detail.
- Community minded and customer-first mentality, ready to help and support where needed!
- Excellent interpersonal and communication skills to build meaningful relationships with your team, colleagues and visitors.
- A curious mind with a desire to challenge and question to develop and improve what we already do.
- A strong team-player, driven to foster a culture of teamwork and accountability throughout the team with the rest of the organisation.
- Knowledgeable in all the areas of building and health & safety compliance.
- Able to switch between hands on tasks with an operational focus to admin tasks ensuring all deadlines are met and tasks are completed to the highest standard.
What We Value
We’re driven by our core values and we look for these in every member of our team:
- We Seek Out –We’re always looking for ways to do better.
- We Welcome – We include, respect, and support everyone.
- We Inspire – We believe in every person’s potential.
- We Speak Out – We advocate for what’s right.
- We Serve Others – We act with compassion and purpose.
These values are more than just words—they shape how we work, lead, and serve.
Our North Star – What Guides Us
Everything we do is inspired by our ambition that every child and young person we support:
- Builds the relationships that help them discover who they are
- Develops the skills and confidence to shape their own life
- Learns how to connect with and contribute to the world around them
Your leadership will play a vital role in achieving this mission.
Our Benefits
We value your commitment and relentless dedication and have crafted a package of health & well-being benefits.
Here’s some of what you can expect:
- 23 days annual leave (plus bank holidays), increasing to 28 days with 5 years’ service
- Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme
- Funded training, qualifications & career progression across YMCA services
- Quarterly Campfires – celebrating our impact across the organisation
- Discounted YMCA childcare & holiday clubs
- £500 refer-a-friend bonus
- Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross
Diversity & Safer Recruitment
YMCA Newark & Sherwood is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive.
Should you require any adjustments to support your full participation in our recruitment process, we would encourage you to share your needs with us so we can support you with your requirements. Please contact the Recruitment team in the first instance.
We follow rigorous safer recruitment processes to ensure the protection of children, young people, and adults at risk. All applicants will be subject to enhanced DBS checks, reference checks, and thorough vetting as part of our commitment to safeguarding.
Ready to Apply?
If you are ready to use your wealth of experience gained from your previous roles, share our values, and have the relevant experience to match, we want to hear from you.
Apply now and be part of something bigger. Help us shape not just better services, but brighter futures for our local community.
What Happens Next?
We are hoping to conduct 1st stage interviews between 1st – 3rd September. You will hear from us during the previous week if you have been shortlisted for interview.
Sadly, due to the large number of applications we receive, we will be unable to provide specific feedback on why you may not have been shortlisted.
We reserve the right to close the position earlier than advertised if required.
For an informal conversation before applying, please reach out to our recruitment team who would be delighted to help.
Facility Lead - Front of House in Newark employer: YMCA Robin Hood Group
YMCA Robin Hood Group is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As an Operations Manager in Newark on Trent, you will benefit from competitive remuneration, comprehensive training opportunities, and the chance to lead a dedicated team committed to making a meaningful difference in children's lives. Join us to grow your career while positively impacting the community.
