At a Glance
- Tasks: Lead a team to support individuals affected by homelessness and ensure their safety and wellbeing.
- Company: YMCA Robin Hood Group, dedicated to creating a compassionate environment for vulnerable populations.
- Benefits: Funded training, 27+ days annual leave, wellbeing package, and career progression opportunities.
- Other info: Join a diverse team committed to equal opportunities and personal growth.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in housing management and strong leadership abilities required.
The predicted salary is between 30000 - 40000 £ per year.
Are you passionate about supporting individuals affected by homelessness with the compassionate and safe environment they need to fulfil their potential? Do you have experience of managing people and ensuring they perform at their best? If so, we want you!
YMCA Robin Hood Group is seeking a Housing Services Duty Manager to lead a team of Housing Duty Managers and Housing Duty Workers across our Ashfield and Mansfield accommodation buildings. Running this team provides the fundamental operations for these buildings overseeing building management, security and the first interaction point to our residents. The role requires a proactive, approachable leader willing to have a hands‑on approach to ensure the safety and wellbeing of staff and residents within our accommodation. Your role will also ensure compliance with Regulated Social Housing, Ofsted and Quality Assurance Framework standards.
Key Responsibilities
- Manage and support a team of Housing Duty Managers and Housing Duty Workers to ensure effective service delivery.
- Conduct regular health and safety inspections and maintain safety compliance across all sites.
- Ensure fire safety and appropriate auditing, including accurate incident report writing and handovers.
- Provide excellent customer service through front‑of‑house and reception management.
- Lead the management of rent collection procedures and assist with arrears cases.
- Respond to emergencies and incidents, providing appropriate support and liaising with emergency services.
- Recruit, induct, train and manage your team on a day‑to‑day basis, prioritising supervision for reflective practice.
About You
- Experience in housing management or a related field.
- Demonstrated leadership capabilities and experience managing teams.
- Excellent communication skills to build relationships with residents and stakeholders.
- Strong understanding of health and safety regulations and compliance requirements.
- A genuine commitment to supporting vulnerable populations and improving their lives.
- Ability to handle emergencies and sensitive situations with professionalism and care.
- UK driving licence and willingness to travel between Ashfield and Mansfield locations.
Benefits
- Funded training, qualifications & career progression across YMCA services.
- Wellbeing package (after passing probation): 24/7 GP access, health/dental cashback, Employment Assistance Programme.
- Minimum of 27 days annual leave (plus bank holidays), increasing to 32 days with 5 years’ service.
- Discounted YMCA childcare & holiday clubs.
- £500 refer‑a‑friend bonus.
- Blue Light Card eligibility + 10% discount at YMCA Café and Malt Cross.
Equal Opportunities & Safeguarding
YMCA Robin Hood Group is committed to equal opportunities, promoting diversity, and creating an inclusive culture where all staff can thrive. All applicants will be subject to enhanced DBS checks, reference checks and thorough vetting as part of our safeguarding commitment. You must be over 18 to apply for this role. This post is subject to a satisfactory enhanced DBS check and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.
Housing Services Duty Manager in Mansfield employer: YMCA Robin Hood Group
YMCA Robin Hood Group is an exceptional employer dedicated to creating a compassionate and safe environment for individuals affected by homelessness. With a strong focus on employee wellbeing, we offer generous benefits including funded training, career progression opportunities, and a comprehensive wellbeing package. Our inclusive work culture fosters personal growth and teamwork, making it a rewarding place to make a meaningful impact in the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Duty Manager in Mansfield
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by YMCA Robin Hood Group.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like YMCA Robin Hood Group.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at YMCA Robin Hood Group.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at YMCA Robin Hood Group. Apply directly through us to stand out!
We think you need these skills to ace Housing Services Duty Manager in Mansfield
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of YMCA Robin Hood Group. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Services Duty Manager, ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at YMCA Robin Hood Group
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of YMCA Robin Hood Group. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
