At a Glance
- Tasks: Support residents, manage crises, and ensure building security in a dynamic environment.
- Company: Join YMCA Mansfield, a compassionate team dedicated to supporting young people.
- Benefits: Enjoy 23 days annual leave, pension contributions, and opportunities for professional development.
- Other info: Flexible shifts with excellent career progression and ongoing training opportunities.
- Why this job: Make a real difference in the lives of young people while gaining valuable experience.
- Qualifications: Interest in supported housing and ability to handle challenging situations.
The predicted salary is between 24000 - 28000 £ per year.
Are you interested in a new career in Supported Housing, learning how to support our residents and keep our building secure? Our Housing Duty Worker role might be the first step! As part of our dedicated housing provision for 16‑24 year old's based in Mansfield, we are looking for responsible, trustworthy and compassionate people to join our Support Housing team to oversee the smooth running of our building and give our residents all the support and care they require. This is your opportunity to be part of this from the very beginning!
Responsibilities
- Provide support and assistance to residents, including advice, key replacement, rent collection, and tenant rights education.
- Respond to fire alarms and act as the first point of call for incidents, including liaising with police and other agencies.
- Manage crises and incident reporting.
- Carry out facilities/domestic duties to maintain the upkeep of the building.
- Support applications from prospective residents, helping with form‑filling and signposting to other agencies.
- Handle security, fire safety, cleaning support and any other duties that may arise during shifts.
Shift Patterns
Monday to Friday, 37.5 hours per week. We work on a 3‑week rolling rota with advance warning of shift patterns.
- 7 am – 3 pm
- 3 pm – 11 pm
- 11 pm – 7 am
Shift patterns are fully accessible by public transport. Weekend Housing Officers cover weekends; overtime is optional.
Qualifications & Experience
- Experience or interest in supported housing with vulnerable adults and young people aged 16‑24.
- Understanding of the needs of young people who may have drug, alcohol and other issues.
- Confidence to deal with difficult situations and handle conflict appropriately.
Key Skills
- Work with minimal supervision, using initiative and working both independently and as part of a team.
- Respond quickly and effectively to emergencies.
- Deal with conflict, manage aggressive behaviour and diffuse situations effectively.
- Excellent communication skills and ability to talk to people of all backgrounds and abilities.
- Form and maintain professional relationships with appropriate boundaries.
Hours
37.5 hours per week.
Benefits
- 23 days annual leave (plus bank holidays), increasing 1 day each year for the first 5 years.
- Workplace pension with Royal London (3% employer contribution, 5% employee contribution).
- 4× Life Insurance/Death in Service while in the pension scheme.
- Reduced school holiday childcare places at YMCA Camp Williams and Nottingham & Newark.
- 10% off at our hospitality venues.
- Pastoral support.
- Cycle to Work Scheme.
- Excellent opportunities for development and progression.
- Support for further study up to post‑graduate level 7 courses.
- £500 referral scheme applicable across the Group.
- Regular ongoing in‑house training.
- Eligible to join the Blue Light Discount scheme.
- Staff events and annual celebrations.
- On passing probation, additional benefits: Private medical and dental cashback scheme, £120 cash contribution toward travel, childcare, or private gym membership.
Other Information
This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. The role may be withdrawn before the closing date should a suitable candidate be appointed.
Housing Duty Worker YMCA Mansfield Supported Housing employer: YMCA Robin Hood Group
YMCA Mansfield is an exceptional employer, offering a supportive and inclusive work environment for those passionate about making a difference in the lives of young people. With comprehensive benefits including generous annual leave, opportunities for professional development, and a strong focus on employee well-being, you will find a rewarding career path as a Housing Duty Worker. Join us in creating a positive impact within our community while enjoying a culture that values compassion, teamwork, and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Duty Worker YMCA Mansfield Supported Housing
✨Dive into Local Community Groups
Social work thrives on community connections, so get involved in local groups or forums specific to your interests. Whether it’s volunteering at local shelters or joining community action boards, these are great ways to boost your visibility and make direct contacts that could lead to opportunities like the one at YMCA Robin Hood Group.
✨Attend Social Work Events and Workshops
Keep an eye out for workshops, seminars, or conferences in social work. These events are fantastic for meeting professionals in the field, learning about emerging trends, and spotting job openings. Plus, you might just bump into someone from YMCA Robin Hood Group!
✨Showcase Your Passion and Expertise
Use platforms like Instagram or LinkedIn to share your journey and insights into the social work sector. Whether it’s writing about your experiences or sharing relevant articles, this helps to establish you as an engaged professional. Potential employers, like YMCA Robin Hood Group, will notice your enthusiasm!
✨Leverage Your Network
Don’t hesitate to reach out to professors, mentors, or even past colleagues who are in social work. They might have inside knowledge about openings at YMCA Robin Hood Group or be able to connect you with someone who’s hiring. Networking is key, especially in a full-time role where relationships matter.
We think you need these skills to ace Housing Duty Worker YMCA Mansfield Supported Housing
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let us see your passion for social work shine through! Talk about the experiences that made you want to pursue this career—whether it’s volunteering, personal experiences, or academic projects. We want to know why this field matters to you.
Emphasise Relevant Qualifications:Make sure your CV highlights any relevant qualifications, like degrees in social work or certifications like a DBS check. If you've done any workshops or training, don’t forget to include those as well. We're keen to see your commitment to your professional development!
Detail Your Experience with Clients:Since this is a hands-on field, detailing any direct experience you have with clients is crucial. Whether it's internships, volunteer roles, or previous jobs, highlight those experiences in your CV to show us you've got the practical skills necessary for the job!
Tailor Your Application to YMCA Robin Hood Group:Before hitting send, make sure to tailor your application specifically to YMCA Robin Hood Group! Research our mission and values, and refer to them in your cover letter. This shows us that you understand our work and are genuinely interested in being a part of our team!
How to prepare for a job interview at YMCA Robin Hood Group
✨Understanding the Role of Empathy
In social work, understanding and demonstrating empathy is key. Be prepared to share personal experiences or scenarios where you effectively showed compassion and support. This helps show that you genuinely care about the well-being of others, which is crucial in social work.
✨Demonstrating Knowledge of Frameworks
Familiarise yourself with the frameworks and models used in social work, such as the Strengths-Based Approach or the Ecological Perspective. Be ready to discuss how these frameworks apply to your work, especially if you can tie them into real-world examples or case studies you've encountered.
✨Showcasing Your Multi-Disciplinary Skills
In a full-time social work role, you'll often collaborate with healthcare professionals, educators, and law enforcement. Be prepared to describe your teamwork experiences and how you've effectively communicated with other disciplines to achieve the best outcomes for clients.
✨Preparing for Scenario-Based Questions
Expect questions that put you in hypothetical social work situations, such as dealing with a crisis or managing a complex case. Think through your thought process for these scenarios beforehand, considering how you'd assess the situation and what steps you'd take, as this demonstrates your critical thinking and problem-solving abilities.
