On a day-to-day basis, you can expect your role to include:
Positively interacting with residents, monitoring and reviewing their progress to achieving the goal of independent accommodation.
Signposting residents to appropriate internal and external support provisions.
Lead sessions with residents with the aim of sustaining their accommodation, developing life skills, and becoming a part of the local community.
Mediation of any disputes/conflicts between residents.
Ensuring residents claim housing benefit and other benefits as applicable to ensure payment of rent and service charges.
Dealing with anti-social behaviour issues, serve notices and verbal and written warnings in accordance with procedures, and with the support of your line manager.
Work with residents in their move towards independent living e.g. advising on obtaining furniture and supplies, registering with healthcare providers, and providing information on local services.
About You:
This is a demanding but rewarding role which requires experience of supporting vulnerable/challenging people with a variety of needs. Your communication skills will be your greatest strength.
Experience in Supported Housing or an understanding of the challenges faced by vulnerable individuals is valuable.
You will be promoting and empowering residents to live independently, offering guidance on essential services such as housing benefits, personal budgets, and accessing the right resources.
Familiarity with welfare systems is beneficial, but a commitment to learning and staying informed is equally important.
You must be proactive and passionate about supporting people and share our belief that everyone should have a fair chance to discover who they are and what they can become.
You must understand the needs of homeless people and the services available to them.
You must be confident in lone-working and managing your own schedule, as well as working with your team to achieve results.
Ideally, you will have a full clean driving license and access to own transport as visits, sometimes at short notice, to the shared accommodation properties will be required.
This is primarily a Monday-Friday role, but occasional early mornings, evenings, or weekend shifts may be required to support the team.
Why You’ll Love This Role?
Impactful Work:
Be part of meaningful changes in people’s lives every day.
Career Growth:
Develop your understanding and gain qualifications and experience in housing support and working with vulnerable people and/or people experiencing homelessness.
Supportive Environment
Work within a dedicated team that values collaboration, continuous learning, and compassion.
This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.
Hours
Casual
We offer the following benefits from day 1 of your employment with us:
- Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years!
- Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
- 4 x Life Insurance/Death in Service whilst in the pension scheme
- Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
- 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
- Pastoral support
- Cycle to Work Scheme
- Excellent opportunities for development and progression
- Support for further study up to post-graduate level 7 courses to support your development
- £500 refer a friend scheme applicable across the Group
- Regular ongoing inhouse training
- Eligible to join the Blue Light Discount scheme
- Staff events and annual celebrations
On passing your probation, you can select from one of the following additional benefits:
- Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts
- £120 cash annual contribution towards either:Travel costs or;Childcare costs or;Private gym membership
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Casual Supported Accommodation Worker YMCA Mansfield Supported Housing employer: YMCA Robin Hood Group
YMCA Robin Hood Group is an exceptional employer dedicated to providing a nurturing environment for both children and staff. With a strong focus on employee development, we offer comprehensive training, support for professional qualifications, and clear career progression pathways. Our inclusive work culture, combined with competitive benefits such as generous annual leave and health plans, makes us a rewarding place to work for those passionate about making a difference in children's lives.
