Housing Services Manager Nottingham Supported Housing

The YMCA Robin Hood group provides temporary supported accommodation for young people aged 16+, refugees, unaccompanied asylum seeking children, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation.

We are looking to recruit a new Housing Services Manager for Commissioned Services, working across Mansfield, Ashfield and Nottingham City with our 16+ services. The focus for this role is to coordinate and oversee successful outcomes for our young people aged 16-23, ensuring they have access to education or employment, increase their independence skills and have access to quality accommodation. Our 16+ Commissioned Services are registered with Ofsted so you will be responsible for ensuring compliance with Supported Accommodation Regulations as well as ensuring compliance with Contractual requirements.

You will be motivated by your desire to make a positive impact on our young people and you will passionately share our belief that everyone should have a fair chance to discover who they are who they can become. You will be self motivated and driven create continual development/process improvement.

This is a really varied role which will stretch you across day-to-day operations into strategic planning for the future.

On a day to basis, you will

• Lead a team of 3 Housing Services Support Managers, ensuring they are meeting their KPI’s in line with the commissioned contracts with Nottinghamshire County Council and giving our young people all the support they require to achieve positive outcomes, using the homelessness outcome star framework.
• Manage and oversee safeguarding incidents including attending multi‑agency meetings with Social Care and other statutory partners.
• Be pro‑active in managing metrics and KPIs, ensuring your teams are working to high standards through completing regular quality audits of support plans, risk assessments and other KPI areas.
• Manage quarterly contract reviews with Commissioners including providing data and analysis around KPIs and ensuring compliance with the 16+ contracts.
• Ensure compliance with Supported Accommodation Regulations communicating with Ofsted as required.

Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard.

This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our young people.

You will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our young people can contribute, belong and thrive.

You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our young people, but also to explore community initiatives our young people can get involved with too.

About You

From a background in supported accommodation or children’s residential, you will be able to bring knowledge and understanding of supported accommodation regulations, the challenges our young people face as well as an awareness of the support that our young people can expect from other partner agencies.

You will be a brilliant communicator; whether dealing with your staff or our young people, you will be able to inspire, engage and motivate. You will be confident in 1-2-1 communication and in group settings, able to represent your service area at team and wider organisation meetings.

You might already have team leaderships skills from a previous role or looking to make that first step into management, we are happy to support your development. You will be supported to complete a Level 3 Housing qualification if you don’t already have this.

We are ideally looking for someone with experience of working in housing management and/or children’s residential. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation and Ofsted.

Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance.

It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire.

This post is subject to a satisfactory enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We reserve the right to withdraw this role before the closing date should we be able to appoint to the role.

Hours

37.5

We offer the following benefits from day 1 of your employment with us:

• Equivalent of 23 days annual leave (plus bank holidays) increasing 1 day each year for your first 5 years!
• Workplace pension with Royal London (3% employer contribution, 5% employee contribution)
• 4 x Life Insurance/Death in Service whilst in the pension scheme
• Reduced school holiday childcare places at YMCA Camp Williams Nottingham & Newark
• 10% off in our hospitality venues including the Malt Cross and the Café at our Activity Village in Newark.
• Pastoral support
• Cycle to Work Scheme
• Excellent opportunities for development and progression
• Support for further study up to post-graduate level 7 courses to support your development
• £500 refer a friend scheme applicable across the Group
• Regular ongoing inhouse training
• Eligible to join the Blue Light Discount scheme
• Staff events and annual celebrations

On passing your probation, you can select from one of the following additional benefits:

• Private medical and dental cashback scheme with Westfield Health and access to Westfield Rewards for high street discounts
• £120 cash annual contribution towards either: Travel costs or; Childcare costs or; Private gym membership