At a Glance
- Tasks: Lead a team to support residents and manage housing services effectively.
- Company: Join YMCA Robin Hood, a supportive community-focused organisation.
- Benefits: Opportunities for personal development and making a real difference.
- Other info: Dynamic role with varied responsibilities and potential for career growth.
- Why this job: Make a positive impact on local communities and help residents thrive.
- Qualifications: Experience in housing management or supported housing is preferred.
The predicted salary is between 36000 - 60000 £ per year.
Are you passionate about helping young people build brighter futures? YMCA Robin Hood group provides temporary supported accommodation for young people aged 16+, refugees, unaccompanied asylum seeking children, children leaving care and vulnerable adults across Nottinghamshire in our network of transitionary homes and supported accommodation. We believe everyone deserves a fair chance to discover who they are and what they can become. We are looking for someone who shares those values and wants to create services where young people feel safe, supported and empowered. As we seek to enhance our existing services, we are introducing a new Housing Services Manager position for Commissioned Services, working across Mansfield, Ashfield and Nottingham City with our 16+ services. The focus for this role is to coordinate and oversee successful outcomes for our young people aged 16-23, ensuring they have access to education or employment, increase their independence skills and have access to quality accommodation. Our 16+ Commissioned Services are registered with Ofsted so you will be responsible for ensuring compliance with Supported Accommodation Regulations as well as ensuring compliance with Contractual requirements. This is a really varied role which will stretch you across day-to-day operations into strategic planning for the future. Role Highlights Job Title: Housing Services Manager Location: Working across our Mansfield, Ashfield and Nottingham locations Salary: ?£43,006 Hours: 37.5 hours per week, predominately Monday to Friday. The Role This is an opportunity to lead a well-established service while influencing its future direction. You'll have the autonomy to drive improvements, shape service delivery, build strong partnerships and make a lasting difference to young people's lives. On a day to basis, you can expect your role to include: Lead a team of 3 Housing Services Support Managers, ensuring they are meeting their KPIs in line with the commissioned contracts with Nottinghamshire County Council and giving our young people all the support they require to achieve positive outcomes, using the homelessness outcome star framework. Manage and oversee safeguarding incidents including attending multi-agency meetings with Social Care and other statutory partners. Work closely with the Maintenance and Domestic teams to ensure properties are both turned around quickly for new residents but also are maintained to a high standard. Be pro-active in managing metrics and KPIs, ensuring your teams are working to high standards through completing regular quality audits of support plans, risk assessments and other KPI areas. Manage quarterly contract reviews with Commissioners including providing data and analysis around KPIs and ensuring compliance with the 16+ contracts. Ensure compliance with Supported Accommodation Regulations communicating with Ofsted as required. This is a very varied role where truly, no two days are the same. You will be highly supportive of the teams that you directly and indirectly manage and look to bring everyone on the same journey of development and improvement; instilling a desire in everyone to do the very best they can to drive those positive outcomes for our young people. You will be highly motivated to make a difference and a positive impact on the local communities our properties reside in, ensuring our young people can contribute, belong and thrive. You will also use your own personal drive and personality to build relationships with external partners and stakeholders to leverage services which may be of use to our young people, but also to explore community initiatives our young people can get involved with too. About You From a background in supported accommodation or childrens residential, you will be able to bring knowledge and understanding of supported accommodation regulations, the challenges our young people face as well as an awareness of the support that our young people can expect from other partner agencies. You will be motivated by your desire to make a positive impact on our young people and you will passionately share our belief that everyone should have a fair chance to discover who they are who they can become. You will be self motivated and driven create continual development/process improvement. You will be a brilliant communicator; whether dealing with your staff or our young people, you will be able to inspire, engage and motivate. You will be confident in 1-2-1 communication and in group settings, able to represent your service area at team and wider organisation meetings. You might already have team leaderships skills from a previous role or looking to make that first step into management, we are happy to support your development. You will be supported to complete a Level 3 Housing qualification if you dont already have this. We are ideally looking for someone with experience of working in housing management and/or childrens residential. Either through experience or qualification, you will have excellent knowledge of the welfare and benefits system, safeguarding, housing and homelessness legislation and Ofsted. Possessing excellent conflict resolution skills, you will be a clear leader with excellent problem solving skills, be passionate about best practice and driving continuous improvement at an individual and team level for performance. It is desirable that you have a full driving licence (as travel between our sites is required) but these can be accessed by public transport across Nottinghamshire. Why join YMCA Robin Hood Group? Make a tangible difference to young people's lives every day. Lead a passionate and committed team. Opportunity to influence and improve services. Support to develop your career, including funded qualifications. Be part of an organisation with strong values and a clear social purpose. What We Value Were driven by our core values and we look for these in every member of our team: We Seek Out Were always looking for ways to do better. We Welcome We include, respect, and support everyone. We Inspire We believe in every persons potential. We Speak Out We advocate for whats right. We Serve Others We act with compassion and purpose. These values are more than just wordsthey shape how we work, lead, and serve. Our North Star Everything we do is inspired by our ambition that every child and young person we support: Builds the relationships that help them discover who they are Develops the skills and confidence to shape their own life Learns how to connect with and contribute to the world around them You will play a vital role in achieving this mission. Our Benefits We value your commitment and relentless dedication and have crafted a package of health
Housing Services Manager employer: YMCA Robin Hood Group
YMCA Robin Hood Group is an exceptional employer, offering a supportive work culture that prioritises the well-being and development of its staff. As an Operations Manager in Newark on Trent, you will benefit from competitive remuneration, comprehensive training opportunities, and the chance to lead a dedicated team committed to making a meaningful difference in children's lives. Join us to grow your career while positively impacting the community.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission of supporting residents and improving services. Show them you're not just another candidate, but someone who genuinely cares about making a difference.
✨Tip Number 3
Practice your communication skills! Whether it's one-on-one or in a group setting, being able to inspire and engage is key. Consider mock interviews with friends or mentors to boost your confidence and refine your message.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining our team and contributing to the positive impact we strive for in the community.
We think you need these skills to ace Housing Services Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in housing management and supported accommodation. We want to see how your skills align with the role of Housing Services Manager, so don’t hold back on showcasing your relevant achievements!
Show Your Passion:Let your enthusiasm for making a positive impact shine through in your application. We’re looking for someone who genuinely cares about helping residents thrive, so share any personal experiences or motivations that drive you in this field.
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and structure your thoughts logically. This will help us easily understand your qualifications and how you can contribute to our team.
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way to ensure we receive all your details correctly and gives you a chance to explore more about us and what we do!
How to prepare for a job interview at YMCA Robin Hood Group
✨Know Your Stuff
Make sure you brush up on your knowledge of supported housing and the challenges residents face. Familiarise yourself with the homelessness outcome star framework, as it’s crucial for the role. Being able to discuss these topics confidently will show that you're serious about making a positive impact.
✨Show Your Leadership Skills
Prepare examples of how you've led teams or projects in the past. Think about times when you motivated others or improved processes. This role is all about leading Tenancy Sustainment Workers, so demonstrating your leadership experience will be key.
✨Be Data Savvy
Since the role involves managing KPIs and analysing data, come prepared to discuss how you've used data to drive improvements in previous roles. Bring examples of reports you've prepared or insights you've gained from data analysis to showcase your analytical skills.
✨Build Relationships
Think about how you can leverage relationships with external partners and stakeholders. Be ready to share your strategies for building rapport and collaborating with others to enhance services for residents. This will highlight your ability to create a supportive community around your work.
