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- Tasks: Lead and support a team of Housing Duty Workers while ensuring resident safety and service smoothness.
- Company: YMCA Robin Hood supports homeless young people and adults across Nottingham with 24-hour accommodation services.
- Benefits: Flexible working hours, hands-on experience, and the chance to make a real difference in people's lives.
- Why this job: Join a dynamic team where no two days are the same and your impact is felt immediately.
- Qualifications: Experience in team leadership, working with vulnerable individuals, and excellent communication skills required.
- Other info: This role requires a flexible schedule, including nights and weekends, and an enhanced DBS check.
The predicted salary is between 28800 - 43200 £ per year.
Overview
YMCA Robin Hood provides 24-hour support to homeless young people and adults across Nottingham through our accommodation buildings and network of homes.
We’re looking for a Housing Duty Manager to lead and coordinate our Housing Duty Workers across Nottingham. You’ll ensure each shift runs smoothly; supporting residents, maintaining safety and security across our properties, and managing and supporting your team.
Our Housing Duty team are the frontline of our service — the first point of contact for most residents. As Housing Duty Manager, you’ll be there to support both the people we work with and the day-to-day running of our housing services.
Being based predominantly from our Nottingham City Centre buildings, this role is varied and fast-paced. From providing initial support to our residents and incident response to administration, fire safety, security, and cleaning coordination — no two days are ever the same.
If you enjoy being busy, thinking on your feet, and never knowing quite what will happen next, this role is for you!
Responsibilities
- Lead and support the Housing Duty Workers during their shifts.
- Allocate resources to cover illness or absence, including travelling yourself to a location in need of additional support.
- Respond to incidents, resolve maintenance/cleaning issues.
- Ensure residents are supported and signposted to the correct services and/or handover notes left for their Support Worker.
- Keep properties safe, secure, and running smoothly.
- Communicate clearly and confidently with both staff and residents.
What We’re Looking For
- Previous experience leading a team, ideally in a housing or supported accommodation environment.
- Experience working with vulnerable adults and young people, demonstrating care, empathy and understanding.
- Ability to manage conflict, handle crisis situations calmly, and make quick, practical decisions.
- Excellent communication and interpersonal skills
- Comfortable working independently, using initiative, and being hands-on.
- Ideally you would have a full UK driving licence and access to your own car.
You’ll need to be confident, adaptable, and able to build strong relationships while maintaining professional boundaries. You won’t shy away from tough situations and will be a calm, guiding presence for both your team and residents.
Additional Information
Please note, this is a 24/7 service so there will be a requirement for you to work a flexible rota covering different shift patterns. We are keen to work with you to create a schedule which works for you but we will require you to work a combination of days, nights, weekends and bank holidays overall.
This post is subject to an enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We may close applications early if we are able to appoint before the advertised deadline.
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Housing Duty Manager employer: YMCA Robin Hood Group
Contact Detail:
YMCA Robin Hood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Duty Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by homeless young people and adults in Nottingham. Understanding local issues will help you demonstrate your commitment to the role and show that you're ready to tackle the unique situations that may arise.
✨Tip Number 2
Network with professionals in the housing and support services sector. Attend local events or join online forums where you can connect with others who work in similar roles. This can provide valuable insights and potentially lead to recommendations.
✨Tip Number 3
Prepare for situational questions during the interview by thinking of examples from your past experiences where you've successfully managed a team or resolved conflicts. Being able to articulate these scenarios will showcase your leadership skills effectively.
✨Tip Number 4
Demonstrate your adaptability by discussing any previous experience working in fast-paced environments. Highlight how you’ve handled unexpected challenges, as this role requires quick thinking and flexibility in various situations.
We think you need these skills to ace Housing Duty Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in leading teams, particularly in housing or supported accommodation. Emphasise your skills in managing conflict and supporting vulnerable individuals.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for supporting homeless young people and adults. Mention specific experiences that demonstrate your ability to handle crisis situations and communicate effectively.
Highlight Relevant Skills: In your application, clearly outline your excellent communication and interpersonal skills. Provide examples of how you've successfully managed teams and resolved issues in previous roles.
Show Flexibility: Since this role requires working a flexible rota, mention your availability and willingness to work various shifts, including nights and weekends. This shows your commitment to the role and the organisation's needs.
How to prepare for a job interview at YMCA Robin Hood Group
✨Showcase Your Leadership Skills
As a Housing Duty Manager, you'll be leading a team. Be prepared to discuss your previous leadership experiences, particularly in housing or supported accommodation environments. Share specific examples of how you've successfully managed a team and resolved conflicts.
✨Demonstrate Empathy and Understanding
Working with vulnerable adults and young people requires a compassionate approach. During the interview, highlight your experience in supporting individuals in challenging situations. Use anecdotes that showcase your ability to connect with residents and provide the necessary support.
✨Prepare for Crisis Management Scenarios
Expect questions about handling crisis situations. Think of examples where you had to make quick decisions under pressure. Discuss how you remained calm and effective, ensuring the safety and well-being of both residents and staff.
✨Communicate Clearly and Confidently
Effective communication is key in this role. Practice articulating your thoughts clearly and confidently. Be ready to explain how you would communicate with both staff and residents, especially in high-stress situations. This will demonstrate your interpersonal skills and ability to maintain professional boundaries.
