Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead and support a team to provide 24-hour housing services for vulnerable residents.
- Company: YMCA Robin Hood, dedicated to supporting homeless young people and adults.
- Benefits: Flexible working hours, supportive environment, and the chance to make a real difference.
- Why this job: Be a guiding presence in a fast-paced role that changes lives every day.
- Qualifications: Experience in team leadership and working with vulnerable individuals is essential.
- Other info: Dynamic role with varied responsibilities and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
YMCA Robin Hood provides 24-hour support to homeless young people and adults across Nottinghamshire through our accommodation buildings and network of homes. We’re looking for a Housing Duty Manager to lead and coordinate our Housing Duty Workers across County. You’ll ensure each shift runs smoothly; supporting residents, maintaining safety and security across our properties, and managing and supporting your team. Our Housing Duty team are the frontline of our service — the first point of contact for most residents. As a Housing Duty Manager, you’ll be there to support both the people we work with and the day-to-day running of our housing services. Being based predominantly from our Ashfield and Mansfield buildings, this role is varied and fast-paced. From providing initial support to our residents and incident response to administration, fire safety, security, and cleaning coordination — no two days are ever the same.
If you enjoy being busy, thinking on your feet, and never knowing quite what will happen next, this role is for you!
On a day-to-day basis, your role will include:
- Lead and support the Housing Duty Workers during their shifts.
- Allocate resources to cover illness or absence, including travelling yourself to a location in need of additional support.
- Respond to incidents, resolve maintenance/cleaning issues.
- Ensure residents are supported and signposted to the correct services and/or handover notes left for their Support Worker.
- Keep properties safe, secure, and running smoothly.
- Communicate clearly and confidently with both staff and residents.
What We’re Looking For
- Previous experience leading a team, ideally in a housing or supported accommodation environment.
- Experience working with vulnerable adults and young people, demonstrating care, empathy and understanding.
- Ability to manage conflict, handle crisis situations calmly, and make quick, practical decisions.
- Excellent communication and interpersonal skills.
- Comfortable working independently, using initiative, and being hands-on.
- Ideally you would have a full UK driving licence and access to your own car.
You’ll need to be confident, adaptable, and able to build strong relationships while maintaining professional boundaries. You won’t shy away from tough situations and will be a calm, guiding presence for both your team and residents.
Please note, this is a 24/7 service so there will be a requirement for you to work a flexible rota covering different shift patterns. We are keen to work with you to create a schedule which works for you but we will require you to work a combination of days, nights, weekends and bank holidays overall. This post is subject to an enhanced DBS check (paid for by YMCA) and registration with the DBS Update Service. We may close applications early if we are able to appoint before the advertised deadline.
Housing Duty Manager employer: YMCA Robin Hood Group
Contact Detail:
YMCA Robin Hood Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Duty Manager
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work with vulnerable adults and young people. Attend local events or join online forums to connect with others who can give you insights or even refer you to opportunities.
✨Tip Number 2
Show off your skills in interviews! Prepare examples of how you've led teams or handled crisis situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your experience effectively.
✨Tip Number 3
Be proactive! If you see a job that fits, don’t just wait for the application window to open. Reach out to the organisation directly through our website, express your interest, and ask about upcoming opportunities. It shows initiative!
✨Tip Number 4
Stay flexible and open-minded. The role of a Housing Duty Manager is varied and fast-paced, so be ready to adapt to different situations. Highlight your ability to think on your feet and manage multiple tasks during interviews to stand out.
We think you need these skills to ace Housing Duty Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for supporting vulnerable individuals shine through. We want to see that you genuinely care about making a difference in people's lives, especially in a fast-paced environment like ours.
Tailor Your Experience: Make sure to highlight your relevant experience leading teams and working with young people or vulnerable adults. We’re looking for specific examples that demonstrate your ability to manage conflict and handle crisis situations effectively.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see how you fit the role of Housing Duty Manager.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at YMCA Robin Hood!
How to prepare for a job interview at YMCA Robin Hood Group
✨Know Your Stuff
Familiarise yourself with YMCA Robin Hood's mission and values. Understand the specific challenges faced by homeless young people and adults in Nottinghamshire. This knowledge will help you demonstrate your commitment to the role and show that you’re genuinely interested in making a difference.
✨Showcase Your Leadership Skills
Prepare examples from your past experiences where you've successfully led a team, especially in challenging situations. Highlight how you managed conflicts or crises calmly and effectively. This will reassure the interviewers that you can handle the fast-paced environment of the Housing Duty Manager role.
✨Communicate Clearly
Practice articulating your thoughts clearly and confidently. Since communication is key in this role, consider doing mock interviews with friends or family. Focus on how you would communicate with both staff and residents, ensuring you convey empathy and professionalism.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations related to crisis management or resource allocation. Think through your responses ahead of time, using the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you stay calm and collected during the interview.