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- Tasks: Be the friendly face of YMCA Reading, providing top-notch admin support and customer service.
- Company: Join YMCA Reading, a community-focused organisation dedicated to supporting young people.
- Benefits: Enjoy private medical insurance, free flu vaccinations, and discounts at our café.
- Other info: Flexible shifts with opportunities for training and career growth await you!
- Why this job: Make a real difference in people's lives while developing your skills in a supportive environment.
- Qualifications: Strong admin skills, customer service experience, and a knack for communication are essential.
The predicted salary is between 24000 - 30000 £ per year.
Reporting to: General Manager
Hours: 30 per week, 8am – 4pm or 1:30pm – 9:30pm, on a rota including some weekend shifts per month
About The Role
YMCA Reading is seeking a proactive, organised administrator to join our dedicated Support and Housing Team. In this key role, you’ll be the first point of contact for residents, visitors, and professionals – helping ensure smooth operations and outstanding customer service across our organisation.
What You’ll Be Doing
- Acting as a first point of contact via reception, email, phone, and in person – delivering excellent customer service
- Provide vital administrative support to the Support and Housing Team, including tenancy sustainment tasks
- Monitor room voids, support assessments, and move-on processes
- Assist with rent tracking and issuing of reminder/warning letters using our in-house systems
- Help maintain weekly tenancy sustainment reports
- Carry out day-to-day filing and bookkeeping administration
- Monitor and manage shared email inboxes
- Manage and maintain the purchase order system, ensuring accurate records are kept
- Support cross-team projects aligned with YMCA Reading’s strategic objectives
- Maintain confidentiality and uphold data protection standards
- Attend training and development opportunities as required
What We’re Looking For
- You’ll be confident working both independently and collaboratively, with a strong focus on accuracy, communication, and confidentiality.
- Experience in a busy, customer-facing environment
- Strong administrative skills with attention to detail
- Confident managing multiple priorities
- Excellent verbal and written communication skills
- Skilled in Microsoft Office, especially Excel
- Able to manage confidential information with discretion
- Calm and professional approach to challenging behaviours
- Ability to take initiative and work with minimal supervision
- Experience in housing, support, or charity sectors
- Knowledge of tenancy sustainment or housing administration
Role Details
Shift pattern: 8am – 4pm or 1:30pm – 9:30pm, on a rota including some weekend shifts per month
What We Offer
- Private medical insurance
- Free flu vaccination
- Cycle to work scheme
- Discounted food in our Cafe
- Tech Scheme
- Discount on hire of our community spaces
- Free on site Parking
- Company pension
Any appointment will be subject to suitable references and an enhanced DBS check.
Why Join Us?
Everyone should have a fair chance to discover who they are and what they can become. YMCA believes in fairness and opportunity. These are essential building blocks for a full and rewarding life: a safe home, acceptance, guidance, friendship, physical and mental health, academic support, employability skills, and access to real opportunities. Many young people have never known these things, other people have lost one or more as they grew up, but we all need them. All of us. At YMCA, we provide these critical foundations for a fresh, strong start for young people and a better quality of life in the community.
Administrator in Leeds employer: YMCA Reading
Contact Detail:
YMCA Reading Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator in Leeds
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YMCA Reading. Understand their mission and values, and think about how your skills as an administrator can contribute to their goals. This will show you’re genuinely interested and help you stand out.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to customer service and administration. Think of examples from your past experiences that highlight your skills in managing multiple priorities and maintaining confidentiality. We want you to feel confident when you walk into that interview!
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look professional and approachable. A smart outfit can boost your confidence and show that you take the opportunity seriously. Remember, you’ll be the first point of contact for residents and visitors!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation for the opportunity. It’s also a chance to reiterate your enthusiasm for the role and remind them why you’d be a great fit. Plus, it keeps you on their radar!
We think you need these skills to ace Administrator in Leeds
Some tips for your application 🫡
Know the Role: Before you start writing, make sure you understand what the Administrator role at YMCA Reading entails. Familiarise yourself with the key responsibilities and skills mentioned in the job description so you can tailor your application accordingly.
Show Off Your Skills: Highlight your administrative skills and customer service experience in your application. Use specific examples to demonstrate how you've successfully managed multiple priorities or handled challenging situations in the past.
Be Professional Yet Approachable: While it's important to maintain a professional tone, don’t be afraid to let your personality shine through. Show us that you can be both calm and friendly, as this is crucial for the first point of contact role.
Apply Through Our Website: We encourage you to submit your application through our website. This way, you’ll ensure it reaches the right people directly and you can keep track of your application status easily!
How to prepare for a job interview at YMCA Reading
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Administrator role at YMCA Reading. Familiarise yourself with the key responsibilities, such as providing excellent customer service and managing administrative tasks. This will help you demonstrate your knowledge and enthusiasm during the interview.
✨Showcase Your Customer Service Skills
Since this role involves being the first point of contact, be prepared to discuss your experience in customer-facing environments. Share specific examples of how you've handled challenging situations or provided outstanding service, highlighting your calm and professional approach.
✨Demonstrate Your Organisational Skills
The ability to manage multiple priorities is crucial for this position. Bring examples of how you've successfully organised tasks or projects in the past. You could even mention your proficiency in Microsoft Office, especially Excel, to show you're ready to handle the administrative side of things.
✨Emphasise Confidentiality and Discretion
Given the nature of the role, it's important to convey your understanding of confidentiality and data protection standards. Be ready to discuss how you've managed sensitive information in previous roles, ensuring that you can uphold these standards at YMCA Reading.