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- Tasks: Engage with members, provide customer service, and assist with membership sales.
- Company: Join the YMCA of Greater Boston, a community-focused non-profit organisation.
- Benefits: Earn $16-$18/hr, gain valuable experience, and receive training in safety certifications.
- Why this job: Be part of a friendly team, make a positive impact, and enjoy a vibrant work environment.
- Qualifications: No prior experience needed; just bring your enthusiasm and willingness to learn!
- Other info: Part-time shifts available on weekdays and weekends; perfect for students!
Join to apply for the Member Services Staff role at YMCA of Greater Boston
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Join to apply for the Member Services Staff role at YMCA of Greater Boston
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YMCA of Greater Boston provided pay range
This range is provided by YMCA of Greater Boston. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
$16.00/hr – $18.00/hr
Department: Center Staff
Location: Burbank YMCA
Compensation: $16.00 – $18.00 / hour
Description
Job Preview
The Burbank YMCA is searching for an energetic leader to engage with our current and potential members of our community to provide outstanding customer service, a warm welcoming and friendly environment and work as part of a team to exceed member expectations.
Position Summary
Working with our Director of Membership Sales & Service and our membership team, this position will represent the YMCA will assist with membership and program sales, handle telephone calls, regulate lobby traffic, provide all membership and program information, and know and execute policies and procedures.
HOURS: Part Time – Shifts available include weekdays 10am-3pm and weekend hours on Saturday and Sunday.
Key Responsibilities
Essential Duties & Responsibilities:
- Be a friendly welcoming presence for all who enter our facility. Establish positive relationships with members, guests, and families.
- Conduct prospective member tours, as needed
- Handle member and non-member phone calls providing information, answers to questions and resolutions to concerns.
- Perform program registrations as well as membership sign-ups in Spirit or electronic registration system.
- Be knowledgeable about YMCA policies and procedures and effectively communicate them, as needed, to members and staff.
- Perform responsibilities such as; cashing out, balancing daily transactions, and dropping envelopes in safe.
- Maintain an orderly and neat workspace during your shift and clean up when leaving.
- Be ready and able to respond to an emergency, assemble emergency equipment and assist in care of the victim.
- Attend all staff meetings, required training and be able to work as a team player.
- Perform all other duties as assigned.
SKILLS AND KNOW HOW:
- Able to multi-task (helping members, answering phone, handle other duties)
- Able to be efficient, proficient and knowledgeable in member services, cashiering, and decision making.
- Able to learn information about each department to better serve potential members and current members.
- Able to communicate effectively with adults and children alike.
Work Environment
Skills, Knowledge & Expertise
- We are a busy, high traffic center with lots of activity. The noise level in the work environment is usually moderate.
REQUIRED TRAINING/CERTIFICATIONS
We’ll train you in the functions of this position and also in the following safety certifications
- Safety Trainings such as Office Safety, Emergency Response, Mandated Reporting, etc.
- Emergency Oxygen Administration
- First Aid
- CPR/AED
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Part-time
Job function
-
Job function
Other
-
Industries
Non-profit Organizations
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Member Services Staff employer: YMCA of Greater Boston
Contact Detail:
YMCA of Greater Boston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Services Staff
✨Tip Number 1
Familiarise yourself with the YMCA's mission and values. Understanding their community focus will help you connect better with potential members and demonstrate your alignment with their goals during any interactions.
✨Tip Number 2
Practice your customer service skills by engaging with friends or family in role-play scenarios. This will help you feel more confident when handling inquiries and providing information to members and guests.
✨Tip Number 3
Visit the Burbank YMCA before your interview to get a feel for the environment. Observe how staff interact with members and take note of any questions you might have about their services or policies.
✨Tip Number 4
Network with current or former YMCA employees if possible. They can provide valuable insights into the work culture and expectations, which can help you tailor your approach when applying for the position.
We think you need these skills to ace Member Services Staff
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Member Services Staff position. Understand the key responsibilities and required skills so you can tailor your application accordingly.
Craft a Tailored CV: Highlight relevant experience in customer service and any previous roles that involved multi-tasking or working in a team environment. Use specific examples to demonstrate how your skills align with the YMCA's expectations.
Write a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the YMCA's mission. Mention your ability to create a welcoming atmosphere and your commitment to providing excellent member service. Personalise it to reflect why you want to work specifically at the Burbank YMCA.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial in a customer-facing role.
How to prepare for a job interview at YMCA of Greater Boston
✨Show Your Enthusiasm
Make sure to express your excitement about the role and the YMCA's mission. A positive attitude can go a long way in demonstrating that you're a good fit for their team.
✨Know the YMCA Values
Familiarise yourself with the core values of the YMCA, such as caring, honesty, respect, and responsibility. Be prepared to discuss how these values resonate with you and how you would embody them in your role.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved conflicts. The interviewers will likely ask how you would handle specific situations, so having these examples ready will help you shine.
✨Ask Thoughtful Questions
Prepare a few questions to ask at the end of the interview. This shows your interest in the position and helps you understand more about the team dynamics and expectations.
