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- Tasks: Support member experience by providing excellent customer service and maintaining cleanliness.
- Company: Join the YMCA of Greater Boston, a community-focused non-profit organisation.
- Benefits: Enjoy free YMCA membership, discounts on programs, and a robust retirement plan.
- Why this job: Make a difference in your community while developing leadership skills in a diverse environment.
- Qualifications: Customer service experience and CPR/AED certification are required; fitness expertise is a plus.
- Other info: Flexible part-time hours available, with opportunities for career training.
Join to apply for the Fitness Floor Staff role at YMCA of Greater Boston
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Join to apply for the Fitness Floor Staff role at YMCA of Greater Boston
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Description
The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.
Department: Center Staff
Location: Burbank YMCA
Compensation: $15.00 – $16.00 / hour
Description
The role of the Fitness Center Concierge is to serve as a key team member supporting the member experience by providing exemplary customer service to members and staff. The concierge, reporting to the Healthy Living Director, is an integral team member who maintains the safety and cleanliness of the fitness facilities. Specializing in fitness is not required as the focus is on cleanliness and member experience.
Key Responsibilities
- Understand and demonstrate all policies and expectations of branch fitness facilities.
- Welcome members, guiding them to appropriate equipment and sharing expectations with members regarding equipment usage, physical distancing, masks, and cleaning.
- Ensure adequate cleaning products are placed in fitness facilities.
- Clean high touch areas and all other equipment between sessions.
- Monitor room capacity, member traffic flow, and physical distancing, communicating appropriately when there are any concerns.
- Provide notification to members when appropriately 10 minutes remain in a member\’s session.
- Activate the branch Emergency Response Plan as needed in response to medical or other emergencies and inform branch leadership as needed.
- Communicate and elevate member and staff concerns, safety infractions, and facility issues at the end of each shift to the Leader on Duty.
- Able to work opening, closing, and weekend shifts on a flexible schedule.
Skills, Knowledge and Expertise
Required Qualifications
- Fitness floor or customer service experience
- CPR/AED certification
- CORI/SORI background check
Preferred Qualifications
- NCCA or similar accredited personal training certification
Physical Demands
- Ability to physically and verbally interact with members and staff.
- Ability to handle cleaning supplies and personal protective equipment.
- Ability to travel throughout the fitness center.
- Ability to lift up to 50 lbs.
Benefits
Why work at the Y?
The YMCA of Greater Boston is an incredible place to have a fulfilling career or enjoy part-time employment — all while we are supporting and strengthening our communities, because our community is our cause. When you join us in your career here, you can look forward to:
- Developing your leadership skills in a caring, challenging & diverse working environment.
- Exploring a wide range of opportunities as you learn new skills and functions.
- Shaping the future of young children while making a difference each day for our communities and each other.
- Engaging in YMCA career training programs and working alongside those who have the same passion.
- A healthy work/life balance
- Comprehensive benefits including:
- FREE YMCA Membership for you.
- Discount on Specialty Programs like Personal Training and Swimming Lessons.
- Discounted or FREE family membership.
- Robust Retirement Plan up to 10%. (see eligibility requirement)
- Health, Dental, and Vision Benefit Package.
- Vacation and Sick Time (PT receive sick time)
Seniority level
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Seniority level
Entry level
Employment type
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Employment type
Part-time
Job function
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Job function
Management and Manufacturing
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Industries
Non-profit Organizations
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Fitness Floor Staff employer: YMCA of Greater Boston
Contact Detail:
YMCA of Greater Boston Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Fitness Floor Staff
✨Tip Number 1
Familiarise yourself with the YMCA's values and mission. Understanding their commitment to community service and member experience will help you align your responses during any interviews or conversations with staff.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've handled difficult situations in the past. The role focuses heavily on member interaction, so demonstrating your ability to provide excellent service is key.
✨Tip Number 3
Be ready to discuss your flexibility regarding shifts. Since the position requires working various hours, including weekends, expressing your willingness to adapt your schedule can set you apart from other candidates.
✨Tip Number 4
If you have any relevant certifications, such as CPR/AED, make sure to mention them during your discussions. This shows your commitment to safety and preparedness, which is crucial for the role.
We think you need these skills to ace Fitness Floor Staff
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Fitness Floor Staff role. Understand the key responsibilities and required qualifications to tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous customer service or fitness floor experience. Mention specific instances where you provided excellent service or maintained cleanliness in a facility.
Showcase Your Skills: Include any relevant certifications, such as CPR/AED, and mention your ability to handle cleaning supplies and equipment. This will demonstrate your preparedness for the role.
Craft a Strong Cover Letter: Write a personalised cover letter that reflects your enthusiasm for the position and the YMCA's mission. Explain why you want to work there and how you can contribute to the member experience.
How to prepare for a job interview at YMCA of Greater Boston
✨Showcase Your Customer Service Skills
As the role focuses heavily on providing exemplary customer service, be prepared to share specific examples of how you've successfully assisted customers in the past. Highlight your ability to communicate effectively and handle any concerns with professionalism.
✨Demonstrate Knowledge of Safety Protocols
Since maintaining safety and cleanliness is crucial, make sure to discuss your understanding of safety protocols, including CPR/AED certification. If you have experience with cleaning procedures or equipment usage, mention that too.
✨Express Flexibility and Team Spirit
The job requires working various shifts, so emphasise your flexibility regarding scheduling. Additionally, convey your enthusiasm for being part of a team and how you can contribute positively to the work environment.
✨Prepare Questions About the Role
At the end of the interview, ask insightful questions about the Fitness Center Concierge role and the YMCA's approach to member experience. This shows your genuine interest in the position and helps you understand if it's the right fit for you.
