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- Tasks: Provide excellent customer service and support to members at our outdoor pool facility.
- Company: Join the YMCA of Delaware, a community-focused organisation.
- Benefits: Earn $15.00 per hour with a free seasonal membership.
- Why this job: Make a positive impact on youth and families while enjoying a fun work environment.
- Qualifications: Strong communication skills and a passion for serving diverse communities.
- Other info: Great opportunity for career growth and teamwork in a supportive setting.
The predicted salary is between 30000 - 40000 £ per year.
Ensure every youth and teen we serve is on a pathway to success. Improve the health and wellbeing of every individual and family we serve. Unite communities and inspire service to others.
Free Seasonal Y Membership. Hourly Rate $15.00. Final compensation is based on factors such as the skills, qualifications, and experience.
Provide an excellent customer service experience to members and prospects. Contribute to team effort by accomplishing related results as needed. Manage effectively large amounts of incoming calls. Engage members to help build sustainable relationships of trust through open and interactive communication. Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly. Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction. Other tasks as assigned.
Minimum Qualifications:
- Strong interpersonal and communication skills to serve a diverse community.
- High School Diploma or equivalent experience and or education.
- Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
- Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and type member information into the computer.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated. In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
Member Service Representative (Seasonal Outdoor Pool Facility Access) Bear- Glasgow Location employer: YMCA of Delaware
Contact Detail:
YMCA of Delaware Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Member Service Representative (Seasonal Outdoor Pool Facility Access) Bear- Glasgow Location
✨Tip Number 1
Get to know the YMCA and its values! Before your interview, take some time to understand what the organisation stands for. This will help you connect with the team and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your customer service skills! Since this role is all about providing excellent service, think of examples from your past experiences where you've gone above and beyond for a customer. Be ready to share these stories during your chat!
✨Tip Number 3
Be prepared for role-play scenarios! In interviews for member service roles, you might be asked to handle a mock customer complaint. Stay calm, listen actively, and demonstrate how you'd resolve the issue while keeping the member's satisfaction in mind.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and makes it easier for us to keep track of your interest in the Member Service Representative position.
We think you need these skills to ace Member Service Representative (Seasonal Outdoor Pool Facility Access) Bear- Glasgow Location
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight any previous experience in customer service. We want to see how you’ve engaged with customers and resolved issues, so share specific examples that showcase your interpersonal skills.
Be Personable and Friendly: Since this role involves interacting with a diverse community, let your personality shine through! Use a warm and friendly tone in your application to reflect the kind of approachable service we value at StudySmarter.
Tailor Your Application: Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Customising your application shows us you’re genuinely interested in the role and understand our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it’s super easy to navigate!
How to prepare for a job interview at YMCA of Delaware
✨Know Your Stuff
Before heading into the interview, make sure you understand the role of a Member Service Representative. Familiarise yourself with the YMCA's mission and values, especially how they relate to community service and member engagement. This will show your genuine interest in the position.
✨Practice Your People Skills
Since this role involves a lot of interaction with members, practice your communication skills. Think about how you would handle various scenarios, like dealing with a complaint or giving a facility tour. Role-playing with a friend can help you feel more confident.
✨Show Your Passion for Community
The YMCA is all about improving health and wellbeing in the community. Be ready to share examples of how you've contributed to your community in the past or how you plan to do so in this role. This will resonate well with the interviewers.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about team dynamics, member engagement strategies, or upcoming events at the facility. This shows that you're not just interested in the job, but also in being an active part of the team.