At a Glance
- Tasks: Provide excellent customer service and support to members and prospects.
- Company: Join the welcoming team at Bear-Glasgow Family YMCA.
- Benefits: Enjoy competitive pay, retirement plans, and staff discounts.
- Other info: Great opportunities for career advancement and personal growth.
- Why this job: Make a positive impact on your community while developing valuable skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 30000 - 40000 £ per year.
Ensure every youth and teen we serve is on a pathway to success.
Improve the health and wellbeing of every individual and family we serve.
Unite communities and inspire service to others.
12% Employer-Funded Retirement Plan upon meeting eligibility.
Learning and development workshops.
Career advancement opportunities.
Staff Discounts on Programs & Services and more!
Rate of pay: $15.00. Final compensation is based on factors such as skills, qualifications, and experience.
Essential Functions:- Provide an excellent customer service experience to members and prospects.
- Contribute to team effort by accomplishing related results as needed.
- Manage effectively large amounts of incoming calls.
- Engage members to help build sustainable relationships of trust through open and interactive communication.
- Interact with customers in person, telephone, or email in order to provide information about membership, programs and services in a manner that is prompt, warm and friendly.
- Address membership complaints and comments providing appropriate solutions and follow-up to ensure resolution and member satisfaction.
- Other tasks as assigned.
- Strong interpersonal and communication skills to serve a diverse community.
- High School Diploma or equivalent experience and or education.
- Must be able to communicate well, have good human relation skills, and have a general knowledge of office routines.
- Must be able to stand for periods of time, give prospective members tours throughout the facility, answer telephones, and type member information into the computer.
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community.
- Previous customer service, sales, or related experience.
- Basic knowledge of computers.
The YMCA of Delaware is an equal opportunity employer. The Y maintains a work environment in which staff are treated fairly and with respect and in which discrimination of any kind will not be tolerated.
In accordance with federal, state and local laws, we recruit, hire, promote and evaluate all applicants and staff without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, domestic or sexual violence victim status or any other characteristic protected by applicable law.
Unlawful discrimination will not be a factor in any employment decision.
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.
Member Service Representative- Bear- Glasgow YMCA Family Location employer: YMCA of Delaware
The YMCA of Delaware is an exceptional employer that prioritises the health and wellbeing of its community while fostering a supportive and inclusive work environment. Employees benefit from career advancement opportunities, employer-funded retirement plans, and staff discounts on programs and services, all within a culture that values respect and diversity. Join us in making a meaningful impact in the lives of youth and families in Glasgow, where your contributions will be recognised and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Member Service Representative- Bear- Glasgow YMCA Family Location
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like YMCA of Delaware and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at YMCA of Delaware and let us see your personality shine through!
We think you need these skills to ace Member Service Representative- Bear- Glasgow YMCA Family Location
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and YMCA of Delaware.
Get Familiar with Our Brand:Before applying, take some time to learn about YMCA of Delaware and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at YMCA of Delaware
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress YMCA of Delaware.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which YMCA of Delaware will surely appreciate.
