At a Glance
- Tasks: Bridge the gap between technology and people, ensuring smooth IT operations.
- Company: Join YMCA North Tyneside, a charity dedicated to empowering young lives.
- Benefits: Enjoy a 4-day work week, personal development, and a supportive community.
- Other info: Work in a dynamic environment focused on personal growth and community impact.
- Why this job: Make a real difference while developing your career in a meaningful role.
- Qualifications: Experience in IT management or a recent IT graduate with leadership potential.
The predicted salary is between 30000 - 40000 € per year.
About Us
Operating in North Shields, Teesdale, RAF Leeming, and Patterdale, YMCA North Tyneside has been dedicated to supporting young people and community members to Believe, Inspire, Thrive and Serve for over 140 years. When you join YMCA North Tyneside, you're not just starting a new job—you're beginning a meaningful career within a supportive community. We offer the chance to make a profound impact on young lives across North Tyneside while guaranteeing your own personal development and growth in a professional, inclusive setting.
Role Description
We are seeking a proactive and tech-savvy individual to join our team as an IT Client Services Manager located at YMCA North Tyneside in North Shields. If you are passionate about bridging the gap between people and technology to help a vital charity thrive, whether you are an experienced IT professional or a driven graduate looking to launch your career—we encourage you to apply!
Is This Role for You?
- Do you have proven experience in a client-side IT management role or as a Team Lead within an MSP?
- Are you a "digital coach" who can translate complex "tech-speak" into plain English for a non-technical audience?
- Do you want to use your strategic IT skills within an organisation committed to ensuring everyone can hope, belong, contribute, and thrive?
- Are you a recent IT or Computer Science graduate looking to step into a leadership role where you can truly own the infrastructure?
If you answered yes, you could be the perfect fit for YMCA North Tyneside!
What Will You Be Doing?
As the IT Client Services Manager, you will be the vital link between our diverse teams—from youth workers and housing officers to nursery and gym staff—and our technology. Your main responsibilities include:
- Partner & Contract Management: Acting as the primary contact for external IT support providers and monitoring SLAs to ensure high-quality, cost-effective service.
- People Development: Conducting skills gap analyses and delivering training to boost staff confidence and digital literacy (including the ethical use of AI).
- Security & Resilience: Maintaining our IT Risk Register, implementing robust cybersecurity measures (MFA, encryption), and leading us toward Cyber Essentials certification.
- Disaster Recovery: Developing and regularly testing a Business Continuity plan to keep our 24/7 operations running smoothly with minimal disruption.
- Procurement & Asset Management: Leading end-to-end hardware and software procurement, negotiating contracts, and managing the full lifecycle of all devices and telecom suites.
What Skills and Experience Do You Need?
To be successful in this rewarding role, it is essential that you have:
- Proven experience in a "Client-Side" IT management or MSP Team Lead role.
- Strong experience in IT procurement, vendor assessment, and implementation.
- Solid experience creating or maintaining Disaster Recovery plans.
- High proficiency in Google Workspace Administration and Mobile Device Management (MDM).
- A practical understanding of cybersecurity frameworks (like Cyber Essentials).
- Exceptional interpersonal skills, empathy, patience, and a strategic mindset.
- (An understanding of the charity sector and the unique challenges of working with vulnerable populations is highly desirable!)
Why Join the YMCA North Tyneside Team?
- Work That Works for Your Life: Our 4-Day Week Trial - We are currently trialing a 100:80:100 working model—an initiative that offers 100% of your salary for 80% of your time, in exchange for a commitment to maintaining 100% productivity.
- Invest in Yourself: As an employee, you will immediately feel part of a supportive, collaborative environment where personal development is paramount. We truly believe in the potential of every team member.
- Work That Matters: The work we do is undoubtedly challenging, yet profoundly fulfilling. Every task and every role contributes directly to a single, powerful goal: making a lasting difference to the future of young people in North Tyneside.
Ready to Apply?
If you feel this is the perfect opportunity to make a positive impact and you bring the financial expertise and mindset we're looking for, please apply and start your journey with YMCA North Tyneside!
Please note: This post requires proof of the right to work in the UK, satisfactory references, and a satisfactory DBS Disclosure (the cost of which will be met by the employer).
Learn more at https://ymcanorthtyneside.org/work-for-us/
IT Client Services Manager in North Shields employer: YMCA North Tyneside
YMCA North Tyneside is an exceptional employer that prioritises personal development and community impact, making it a rewarding place to work. With a unique 4-Day Week Trial initiative, employees enjoy a balanced work-life while contributing to meaningful projects that support young people in the region. The inclusive culture fosters collaboration and growth, ensuring that every team member feels valued and empowered to make a difference.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Services Manager in North Shields
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field and let them know you're on the hunt for an IT Client Services Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Get your digital presence sorted! Make sure your LinkedIn profile is up-to-date and showcases your skills in IT management and procurement. Join relevant groups and engage with posts to get noticed by potential employers.
✨Tip Number 3
Prepare for interviews by brushing up on your 'tech-speak' translation skills. Practice explaining complex IT concepts in simple terms, as this will be crucial in your role at YMCA North Tyneside, where you'll be bridging the gap between tech and non-tech staff.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining the YMCA North Tyneside team and making a difference.
We think you need these skills to ace IT Client Services Manager in North Shields
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through! We want to see how your passion for technology and helping others aligns with our mission at YMCA North Tyneside.
Tailor Your CV:Make sure to customise your CV to highlight relevant experience in IT management or client services. We love seeing how your skills can bridge the gap between tech and people, so don’t hold back!
Be Clear and Concise:Use plain English to explain your technical skills and experiences. Remember, we’re looking for someone who can translate 'tech-speak' into language everyone can understand, so keep it straightforward!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at YMCA North Tyneside
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Google Workspace Administration and Mobile Device Management. Be ready to discuss how you've used these tools in previous roles or projects, as this will show your expertise and readiness for the IT Client Services Manager position.
✨Translate Tech-Speak
As a 'digital coach', you'll need to explain complex IT concepts in simple terms. Prepare examples of how you've successfully communicated technical information to non-technical audiences in the past. This will demonstrate your ability to bridge the gap between technology and people, which is crucial for this role.
✨Showcase Your People Skills
YMCA North Tyneside values empathy and interpersonal skills. Think of instances where you've developed others' skills or led a team through a challenging project. Highlighting your experience in people development will resonate well with their mission of supporting young people and community members.
✨Prepare for Scenario Questions
Expect questions about disaster recovery plans and cybersecurity measures. Be ready to discuss specific strategies you've implemented in the past, such as maintaining an IT Risk Register or achieving Cyber Essentials certification. This will showcase your strategic mindset and practical understanding of the challenges faced in the charity sector.
