At a Glance
- Tasks: Bridge the gap between technology and people, ensuring smooth IT operations.
- Company: YMCA North Tyneside, a charity dedicated to supporting young people for over 140 years.
- Benefits: Enjoy a 4-day work week, personal development opportunities, and a supportive community.
- Other info: Join a dynamic team committed to personal growth and making a difference.
- Why this job: Make a real impact on young lives while growing your IT career in a meaningful way.
- Qualifications: Experience in client-side IT management or as a Team Lead; strong interpersonal skills.
The predicted salary is between 35000 - 45000 € per year.
About Us
Operating in North Shields, Teesdale, RAF Leeming, and Patterdale, YMCA North Tyneside has been dedicated to supporting young people and community members to Believe, Inspire, Thrive and Serve for over 140 years. When you join YMCA North Tyneside, you’re not just starting a new job—you’re beginning a meaningful career within a supportive community. We offer the chance to make a profound impact on young lives across North Tyneside while guaranteeing your own personal development and growth in a professional, inclusive setting.
Role Description
We are seeking a proactive and tech-savvy individual to join our team as an IT Client Services Manager located at YMCA North Tyneside in North Shields. If you are passionate about bridging the gap between people and technology to help a vital charity thrive, whether you are an experienced IT professional or a driven graduate looking to launch your career—we encourage you to apply!
Is This Role for You?
- Do you have proven experience in a client-side IT management role or as a Team Lead within an MSP?
- Are you a "digital coach" who can translate complex "tech-speak" into plain English for a non-technical audience?
- Do you want to use your strategic IT skills within an organisation committed to ensuring everyone can hope, belong, contribute, and thrive?
- Are you a recent IT or Computer Science graduate looking to step into a leadership role where you can truly own the infrastructure?
If you answered yes, you could be the perfect fit for YMCA North Tyneside!
What Will You Be Doing?
As the IT Client Services Manager, you will be the vital link between our diverse teams—from youth workers and housing officers to nursery and gym staff—and our technology. Your main responsibilities include:
- Partner & Contract Management: Acting as the primary contact for external IT support providers and monitoring SLAs to ensure high-quality, cost-effective service.
- People Development: Conducting skills gap analyses and delivering training to boost staff confidence and digital literacy (including the ethical use of AI).
- Security & Resilience: Maintaining our IT Risk Register, implementing robust cybersecurity measures (MFA, encryption), and leading us toward Cyber Essentials certification.
- Disaster Recovery: Developing and regularly testing a Business Continuity plan to keep our 24/7 operations running smoothly with minimal disruption.
- Procurement & Asset Management: Leading end-to-end hardware and software procurement, negotiating contracts, and managing the full lifecycle of all devices and telecom suites.
What Skills and Experience Do You Need?
To be successful in this rewarding role, it is essential that you have:
- Proven experience in a "Client-Side" IT management or MSP Team Lead role.
- Strong experience in IT procurement, vendor assessment, and implementation.
- Solid experience creating or maintaining Disaster Recovery plans.
- High proficiency in Google Workspace Administration and Mobile Device Management (MDM).
- A practical understanding of cybersecurity frameworks (like Cyber Essentials).
- Exceptional interpersonal skills, empathy, patience, and a strategic mindset.
(An understanding of the charity sector and the unique challenges of working with vulnerable populations is highly desirable!)
Why Join the YMCA North Tyneside Team?
- Work That Works for Your Life: Our 4-Day Week Trial - We are currently trialing a 100:80:100 working model—an initiative that offers 100% of your salary for 80% of your time, in exchange for a commitment to maintaining 100% productivity.
- Invest in Yourself: As an employee, you will immediately feel part of a supportive, collaborative environment where personal development is paramount. We truly believe in the potential of every team member.
- Work That Matters: The work we do is undoubtedly challenging, yet profoundly fulfilling. Every task and every role contributes directly to a single, powerful goal: making a lasting difference to the future of young people in North Tyneside.
IT Client Services Manager employer: YMCA North Tyneside
YMCA North Tyneside is an exceptional employer that prioritises personal development and community impact, offering a unique 4-Day Week Trial to enhance work-life balance while ensuring productivity. Joining our team means becoming part of a supportive and inclusive environment where your contributions directly influence the lives of young people in North Tyneside, making every day at work meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land IT Client Services Manager
✨Tip Number 1
Network like a pro! Reach out to people in your field, especially those connected to YMCA North Tyneside. Attend local events or online meetups to make connections that could lead to job opportunities.
✨Tip Number 2
Show off your skills! Create a portfolio or a personal website showcasing your IT projects and achievements. This is a great way to demonstrate your expertise and passion for technology to potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to IT management and client services. Think about how you can translate complex tech concepts into simple terms, just like you would in the role at YMCA North Tyneside.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our supportive community at YMCA North Tyneside.
We think you need these skills to ace IT Client Services Manager
Some tips for your application 🫡
Show Your Passion:When you write your application, let your enthusiasm for the role shine through! We want to see how much you care about bridging the gap between people and technology, especially in a charity setting like ours.
Tailor Your CV:Make sure your CV highlights relevant experience that aligns with the job description. We love seeing how your skills in IT management and procurement can directly benefit our mission at YMCA North Tyneside.
Be Clear and Concise:Avoid jargon and keep your language straightforward. Remember, we’re looking for someone who can translate 'tech-speak' into plain English, so show us you can do that right from your application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the details you need about the role there!
How to prepare for a job interview at YMCA North Tyneside
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Google Workspace Administration and Mobile Device Management. Be ready to discuss how you've used these tools in past roles or projects, as this will show your expertise and readiness for the IT Client Services Manager position.
✨Translate Tech-Speak
As a 'digital coach', you'll need to explain complex IT concepts in simple terms. Prepare examples of how you've successfully communicated technical information to non-technical audiences. This will demonstrate your ability to bridge the gap between technology and the diverse teams at YMCA North Tyneside.
✨Showcase Your People Skills
Highlight your experience in people development and training. Think of specific instances where you've conducted skills gap analyses or delivered training sessions. This will illustrate your commitment to boosting staff confidence and digital literacy, which is crucial for this role.
✨Prepare for Scenario Questions
Expect questions about disaster recovery and cybersecurity measures. Be ready to discuss how you've developed or maintained Disaster Recovery plans in previous roles. Sharing your practical understanding of cybersecurity frameworks like Cyber Essentials will also set you apart as a strong candidate.
