General Manager – The Patterdale Estate

The Patterdale Estate is seeking a dynamic and commercially driven General Manager to lead the team. With a focus on strategy, efficiency, and operational management, the role requires a strategic thinker who can also use a hands-on approach. The successful candidate will be responsible for shaping and implementing business strategies, ensuring the Estate’s long-term success whilst maintaining the high standards and reputation of a 65-year-old business.

If you have a passion for delivering excellent customer service and a track record in business management, we’d love to hear from you!

JOB TITLE: General Manager – The Patterdale Estate

LOCATION: Glendridding, Lake District, CA11 0PG

CONTRACT & HOURS: Permanent, Full Time, 37.5 Hours per Week

SALARY: £40,000 per Annum

CLOSING DATE: 27th March 2025 at 5pm

INTERVIEW DATES: Week commencing 14th April 2025

Overview of Duties

We’re looking for a dedicated and experienced General Manager to lead the team at Patterdale Estate, a beautiful 200-acre heritage holiday park. This role offers an excellent opportunity to oversee all aspects of the business, from ensuring excellent guest experiences and maintaining the site to a high standard to driving financial sustainability and developing a strategic growth plan.

You’ll be a commercially driven, dynamic leader to drive our success and ensure fantastic guest experiences. The ideal candidate will be highly organised and adaptable, comfortable managing multiple workloads and shifting priorities. A positive, calm, and forward-thinking approach is essential, along with a focus on efficiency and strong financial acumen. You’ll be leading a team at our Estate, which features 15 charming self-catering properties and 5 caravan pitches. If you have a strong background in hospitality and a passion for creating positive experiences, we’d love to hear from you.

What You’ll Do

• Run the Show: Manage daily operations, bookings, and site maintenance.
• Boost Business: Develop strategies to increase occupancy and revenue.
• Manage Money: Handle budgets, reports, and find new income opportunities.
• Keep it Green: Drive sustainability and eco-tourism initiatives.
• Make Guests Happy: Ensure top-notch customer service and handle any issues.
• Lead the Team: Recruit, train, and motivate staff and volunteers.
• Keep it Safe: Ensure compliance with all regulations, managing all site maintenance.

You’ll Be Great If You Have

• Proven experience in hospitality or holiday park management.
• Strong financial and business acumen.
• Excellent leadership and communication skills.
• Ability to solve problems and make decisions.
• Flexibility to work weekends and holidays.
• Experience with booking systems.
• A passion for the outdoors and sustainability.

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