Position: Housing Engagement Support Worker
Pay: £13.90 per hour - £27,100.00 per annum pro rata
Location: YMCA Norwich Community Housing
Contract Type: Permanent
Hours per week: 22.5 hours per week
YMCA Norfolk is seeking compassionate and dedicated support workers to join our Norwich Community Housing team in transforming the lives of young people and families.
As a Community Housing Engagement Worker, you'll be the go-to person for our clients, helping them navigate their journey to independence. You'll create a safe, supportive environment and plan fun, positive activities. Your role will involve assessing needs, developing support plans, and facilitating life skills development. No 2 days are the same!
If you can make the difference in helping vulnerable homeless people and want to be part of a progressive and dynamic team we are looking forward to hearing from you.
Key Responsibilities:
- Client Support: Process referrals, assess needs, and create support plans. You'll induct clients into the housing service, complete necessary paperwork, and ensure they understand their rights and responsibilities.
- Life Skills: Teach essential skills like cooking, shopping, hygiene, and basic home maintenance. You'll organise educational and vocational workshops and training sessions.
- Community Building: Plan and prepare clients for independent living or other support services. You'll actively participate in registering clients for local authority and housing association move-on agreements.
- Tenancy Support: Help clients understand their tenancy agreements, manage their finances, and maximize their income. You'll address antisocial behaviour through restorative meetings and support income recovery efforts.
- Crisis Management: Respond to emergencies and support clients in crisis situations, ensuring their health, safety, and well-being.
For more information, please read our job description - Housing Engagement Worker Job Description
The Organisation
YMCA Norfolk is a great place to work, offering meaningful opportunities to make a difference in the lives of young people. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and fun! We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people and our stakeholders.
What you’ll need to succeed
- Skills: You'll have great communication skills and the ability to demonstrate emotional stability and resilience when under pressure. Ability to undertake needs and risk assessments, and implement restorative procedures.
- Experience: You'll have worked with vulnerable people in housing or support settings. Experience in needs and risk assessment and support planning.
- Knowledge: Housing legislation and safeguarding practices. Familiarity with the benefits system is a plus.
- Qualifications: GCSEs in Maths and English. Bonus points for housing qualifications and food hygiene certificates.
For more information on this role, please contact [email protected].
Additional Information
The successful candidate will join a team of Support Workers who participate in a rota of shifts which will cover the core hours of 37.5 hours per week (generally worked over 5 days). Core working hours for the team are from 7.45am - 10.15pm over 365 days of the year.
Benefits
• Health Care Plan
• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In service training opportunities and bursaries investing in your development
• Annual staff day and staff awards to celebrate our successes
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
Closing date for applications: 9am on Tuesday 22nd September 2026
Previous applicants need not apply.
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment.
Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.
YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.
If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]
Housing Engagement Support Worker - Norwich Community Housing employer: YMCA Norfolk
YMCA Norfolk is an exceptional employer dedicated to making a meaningful impact in the lives of young people. With a strong focus on employee development, we offer clear career pathways, ongoing training, and a supportive work culture that values creativity and collaboration. Located in Norwich, our vibrant environment fosters innovation and provides unique opportunities for personal and professional growth, making it a rewarding place to work.
