At a Glance
- Tasks: Support young people in developing life skills and achieving independent living.
- Company: Join YMCA Norfolk, a values-led organisation dedicated to youth support.
- Benefits: Enjoy 34 days of annual leave, health care, and professional development opportunities.
- Other info: Flexible shifts and a supportive team environment await you.
- Why this job: Make a real difference in young people's lives while gaining valuable experience.
- Qualifications: Experience with vulnerable youth and strong communication skills required.
The predicted salary is between 36000 - 60000 £ per year.
Position: Housing Engagement Worker
Pay: £13.90 per hour - £27,105.00 per annum
Location: YMCA My Place
Contract Type: Permanent
Hours per week: 37.5 hours per week
YMCA Norfolk is seeking compassionate and dedicated support workers to join our Norwich Housing teams in transforming the lives of young people and families.
As a Housing Engagement Worker, you'll be the go-to person for our clients, helping them navigate their journey to independence. You'll create a safe, supportive environment and plan fun, positive activities. Your role will involve assessing needs, developing support plans, and facilitating life skills development. No 2 days are the same!
If you can make the difference in helping vulnerable homeless people and want to be part of a progressive and dynamic team we are looking forward to hearing from you.
Key Responsibilities:
- Client Support: Process referrals, assess needs, and create support plans. You'll induct clients into the housing service, complete necessary paperwork, and ensure they understand their rights and responsibilities.
- Life Skills: Teach essential skills like cooking, shopping, hygiene, and basic home maintenance. You'll organise educational and vocational workshops and training sessions.
- Community Building: Plan and prepare clients for independent living or other support services. You'll actively participate in registering clients for local authority and housing association move-on agreements.
- Tenancy Support: Help clients understand their tenancy agreements, manage their finances, and maximize their income. You'll address antisocial behaviour through restorative meetings and support income recovery efforts.
- Crisis Management: Respond to emergencies and support clients in crisis situations, ensuring their health, safety, and well-being.
For more information, please read our job description - Housing Engagement Worker Job Description
The Organisation
At YMCA Norfolk we are hope filled, inspiring and empowering.
We aim to offer meaningful opportunities to make a difference in the lives of young people. We place young people at the heart of all we do and are committed to building an organisation that is responsive to the needs of young people within our community.
As a value-driven organisation we want our identity to run through everything we do, so we aim to create a welcoming and inclusive environment for not only the young people we serve but our staff too. Working at YMCA Norfolk is an opportunity to be a part of an organisation which is challenging, innovative, rewarding and most importantly – fun!
What you’ll need to succeed
- Skills: You'll have great communication skills and the ability to demonstrate emotional stability and resilience when under pressure. Ability to undertake needs and risk assessments, and implement restorative procedures.
- Experience: You'll have worked with vulnerable people in housing or support settings. Experience in needs and risk assessment and support planning.
- Knowledge: Housing legislation and safeguarding practices. Familiarity with the benefits system is a plus.
- Qualifications: GCSEs in Maths and English. Bonus points for housing qualifications and food hygiene certificates.
For more information on this role, please contact [email protected].
Additional Information
The successful candidate will join a team of Support Workers who participate in a rota of shifts which will cover the core hours of 30 or 37.5 hours per week (generally worked over 5 days). Core working hours for the team are from 7.45am - 10.15pm over 365 days of the year.
Benefits
• Health Care Plan
• 34 days (pro rata) per annum inclusive of Bank and Public Holidays
• An additional day of annual leave (pro rata) awarded after 5 and 10 years of continuous Long Service
• Access to contributory stakeholder pension scheme after 3 months
• Health and wellbeing events and activities
• Family friendly policies
• In service training opportunities and bursaries investing in your development
• Annual staff day and staff awards to celebrate our successes
• Death in service benefit of 2 x annual salary
• Regular line management and support
• Staff discount at Williams Kitchen Café, Explorers Soft Play & Muddy Puddles Nursery
Closing date for applications: 9am on Monday 7th September 2026
Previous applicants need not apply.
We reserve the right to close the online vacancy when we are in receipt of sufficient applications. Should you wish to apply for this post you are advised to complete and submit your application form as soon as possible.
YMCA Norfolk is committed to safeguarding and promoting the welfare of children and young people, and expects all staff and volunteers to share this commitment. Please note the successful candidate will be required to undertake a Enhanced DBS check prior to starting employment.
Written references will be obtained for the successful candidate that will cover the previous 5 years of employment. The successful candidate will be advised that an offer of employment is subject to us obtaining a minimum of two references which are satisfactory to YMCA Norfolk. Character references may be sought where it is not possible to obtain employment references.
YMCA Norfolk will consider all applications, however this role does not meet the salary requirements for sponsorship.
If you require an alternative method of applying, or documents in a different format, please email our HR Team via [email protected]
Housing Engagement Support Worker in Norwich employer: YMCA Norfolk
YMCA Norfolk is an exceptional employer that fosters a supportive and faith-driven work environment, where employees are encouraged to grow both personally and professionally. With a strong emphasis on Christian values, the organisation offers meaningful opportunities to make a positive impact in the community while enjoying flexible working arrangements and a collaborative culture. Joining YMCA Norfolk means being part of a dedicated team that prioritises the well-being of its staff and the lives of its beneficiaries.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Engagement Support Worker in Norwich
✨Tip Number 1
Network like a pro! Reach out to people in the housing support sector, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing engagement and support work. Think about your experiences and how they relate to the role. We recommend doing mock interviews with friends or family to boost your confidence.
✨Tip Number 3
Show your passion for helping young people! During interviews, share specific examples of how you've made a difference in someone's life. This will demonstrate your commitment and suitability for the Housing Engagement Support Worker role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our mission at StudySmarter.
We think you need these skills to ace Housing Engagement Support Worker in Norwich
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience with young people and housing support. We want to see how your skills align with the role of a Housing Engagement Support Worker, so don’t hold back on showcasing your relevant experiences!
Showcase Your Communication Skills:Strong communication is key in this role. Use your application to demonstrate how you've effectively communicated with young people or other stakeholders in the past. We love seeing examples that reflect your emotional resilience and ability to connect with others.
Highlight Your Knowledge:Don’t forget to mention your understanding of housing legislation and safeguarding frameworks. We’re looking for someone who knows their stuff, so include any relevant training or experiences that show you’re up to speed with these important areas.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do at StudySmarter!
How to prepare for a job interview at YMCA Norfolk
✨Know Your Stuff
Make sure you brush up on housing legislation and safeguarding frameworks. Being able to discuss these topics confidently will show that you're serious about the role and understand the challenges faced by vulnerable young people.
✨Showcase Your Experience
Prepare specific examples from your past work in housing or support services. Highlight how you've helped young people develop life skills or supported providers. This will demonstrate your hands-on experience and ability to make a real impact.
✨Communicate Clearly
Strong communication skills are key for this role. Practice articulating your thoughts clearly and concisely. You might even want to do a mock interview with a friend to get comfortable discussing your ideas and experiences.
✨Emphasise Your Values
YMCA Norfolk values inclusivity and a supportive approach. Be ready to discuss how your personal values align with theirs. Share your commitment to helping others and how you can contribute to creating a positive environment for young people.
