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- Tasks: Lead and manage Homeless Temporary Accommodation Services, ensuring high-quality support for those in need.
- Company: YMCA Together, a compassionate organisation dedicated to supporting vulnerable individuals.
- Benefits: Competitive salary, professional development, and a strong sense of community.
- Why this job: Make a real difference in people's lives while developing your leadership skills.
- Qualifications: Experience in homelessness services and strong leadership abilities required.
- Other info: Join a diverse team committed to empathy, respect, and personal growth.
The predicted salary is between 45000 - 63000 £ per year.
Location: Liverpool City Region, with travel across the North West
Salary: £45,000 per annum
Hours: 37.5 hours
Job Type: Permanent
Shortlisting: 25th Feb
Interviews: 4th March
Why this role would be great for you
If you’ve worked in the homelessness sector and are a caring and bold leader we’d love to hear from you. We’re looking for someone with loads of empathy, kindness and understanding of the people we work alongside, great leadership skills and a solid understanding of service operations.
What your week may look like
You will be responsible for the effective operational management of our Homeless Temporary Accommodation Services and contract management. You will line manage the Service Managers at allocated sites and provide day to day support, management, and leadership within the organisation. You will have overall responsibility for ensuring high-quality services are delivered, which meet KPIs and standards, so audits, checks and balances will be part of your week. You will be reporting to the Director of Homeless Services. You will spend time with the people we support and our frontline teams providing visible and effective leadership.
What can we offer you
Working with YMCA Together comes with a whole host of benefits. We hope that people will find deep personal fulfilment and purpose by working alongside people in our services. Our teams are compassionate and supportive, fostering a strong sense of community. With opportunities for professional growth, YMCA Together offers training to support your role and personal development.
- Experience of working in Homeless services
- Experience of safeguarding
- Experience of working with adults with support/mental health needs
- Experience of working with people who use drugs and alcohol
- Proven track record of successful development of schemes and projects
- Experience of managing compliance against KPIs
KNOWLEDGE
- Specific knowledge of project management
- Specific knowledge of quality standards
- Knowledge of problem-solving techniques and decision-making practices
- Knowledge of interpreting information, data and research
SKILLS
- Ability to support and develop services and staff teams
- Creative thinking
- Excellent interpersonal skills with a broad range of people
- Highly effective communication
- Ability to develop best practice networks in caring for people who experience homelessness
- Ability to generate trust and credibility when working in a team and be reliable, approachable and discreet
- Commitment to personal development and self-reflection
- Supervision skills both on a one-to-one and in a group
BEHAVIOURS AND VALUES
- Credible
- Trustworthy and reliable
- Ability to work within and have commitment to YMCA Together ethos, philosophy and SHREK values: Strength, Humility, Respect, Empathy and Kindness
- Energetic, dynamic and self-motivated
What is a nice to have
- Homelessness or Housing qualification
- Experience of working within the field of homeless services
- Experience of working in the charitable sector
- Knowledge of current housing and health policies including the Care Act
- Knowledge of Housing law, employment law, planning law, health and safety legislation and charity law
- Knowledge of mental health policy and Mental Health Act/Mental Capacity Act
Even if you don’t feel that you have all the relevant skills and “nice to haves” we would still like to hear from you and invite you to fill out our application form.
YMCA Together is an equal opportunities employer, values diversity and is strongly committed to providing equal employment opportunities for all employees and all applicants for employment. We welcome and encourage applications from everyone, regardless of age, disability, gender, ethnicity, religion and sexual orientation.
Head of Homeless Services in Liverpool employer: YMCA Liverpool
Contact Detail:
YMCA Liverpool Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Homeless Services in Liverpool
✨Tip Number 1
Network like a pro! Reach out to your contacts in the homelessness sector and let them know you're on the lookout for opportunities. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Research YMCA Together and understand their ethos and values. Be ready to discuss how your experience aligns with their mission and how you can contribute to their goals.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've successfully managed teams and projects in the past. Highlight your ability to inspire and support others in challenging situations.
✨Tip Number 4
Don't forget to apply through our website! It's the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in joining our team at YMCA Together.
We think you need these skills to ace Head of Homeless Services in Liverpool
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for helping those experiencing homelessness shine through. We want to see your empathy and understanding of the challenges faced by our clients, so share any relevant experiences that highlight your commitment to this cause.
Tailor Your Application: Make sure to tailor your application specifically to the Head of Homeless Services role. Highlight your leadership skills and operational management experience, and don’t forget to mention any relevant projects or schemes you've successfully developed in the past.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and structure your thoughts logically. We appreciate a well-organised application that makes it easy for us to see how you meet the requirements outlined in the job description.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at YMCA Together!
How to prepare for a job interview at YMCA Liverpool
✨Know Your Stuff
Make sure you brush up on your knowledge of homelessness services and the specific challenges faced in the sector. Familiarise yourself with current housing policies and the Care Act, as well as any relevant laws. This will show that you're not just passionate but also informed.
✨Show Your Empathy
Since this role requires a caring leader, be prepared to share examples of how you've demonstrated empathy and understanding in past roles. Think about specific situations where you’ve made a positive impact on individuals or teams, and be ready to discuss them.
✨Demonstrate Leadership Skills
Highlight your leadership experience by discussing how you've successfully managed teams or projects in the past. Be specific about your approach to supporting staff and fostering a positive environment, as this aligns with the values of YMCA Together.
✨Ask Thoughtful Questions
Prepare some insightful questions to ask during the interview. This could include inquiries about the organisation's future plans, how they measure success in their services, or what challenges they currently face. It shows your genuine interest and helps you assess if it's the right fit for you.
