At a Glance
- Tasks: Support young people in housing and help them get their lives back on track.
- Company: YMCA Heart of England, a Christian charity making a real difference in the community.
- Benefits: Competitive salary, full-time hours, and a chance to impact lives positively.
- Other info: Dynamic role with opportunities for personal growth and community engagement.
- Why this job: Join a passionate team dedicated to supporting vulnerable individuals and creating lasting change.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 29211 - 29211 £ per year.
YMCA Heart of England is looking for a Progression Officer to join the team based in Northfield, Birmingham. The successful candidate will join us on a full‑time, permanent contract working 37.5 hours per week. In return, you will receive a competitive salary of £29,211 per annum. We are a Christian charity providing a range of life‑changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom previously were homeless, and support them to get their lives back on track. We also care for pre‑school children in our nursery and run various social enterprises to create employment and generate income for our charitable work. With over 100 staff and volunteers, we are committed to delivering the best possible service to our customers in line with our Christian ethos and values.
About the Progression Officer Role:
- Access and implement a programme of support within the Adult Social Care framework.
- Assist in processing and assessment of applications for housing scheme and void checks.
- Support the team to deliver a high‑quality rent collection and arrears recovery service.
- Ensure accurate records are kept for each tenant using our internal support and housing management system.
- Handle resident issues such as anti‑social behaviour.
Qualifications and Skills:
- Experience in housing management or supported housing and income management or debt recovery/collection, preferably in a social housing environment.
- Working knowledge of housing issues and legislation, particularly pertaining to homelessness.
- Excellent communication skills, with the ability to listen, question and influence when needed.
The closing date for receipt of applications is Wednesday 1st July 2026 at 9:00am. We reserve the right to close this advertisement early if we receive a high volume of suitable applications. As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.
Progression Officer employer: YMCA Heart of England
YMCA Heart of England is an exceptional employer, dedicated to making a meaningful impact in the community of Northfield, Birmingham. With a strong commitment to employee development and a supportive work culture, we offer our staff opportunities for growth while working within a Christian ethos that prioritises compassion and service. Join us in transforming lives and enjoy a competitive salary alongside the fulfilment of contributing to vital social change.
