At a Glance
- Tasks: Lead a team to support adults in housing and social care.
- Company: YMCA Heart of England, a community-focused Christian charity.
- Benefits: Competitive salary, full-time contract, and potential for extension.
- Other info: Join a supportive team with opportunities for personal growth.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 24000 - 32000 £ per year.
YMCA Heart of England are looking for a Lead Worker to join the team based in Erdington, Birmingham. The successful candidate will join on a full‑time fixed‑term basis until 30th November 2029. In return, you will receive a competitive salary of £29,211 per annum.
YMCA Heart of England is a Christian charity providing a range of life‑changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom were previously homeless, and support them to get their lives back on track. We also care for pre‑school children in our nursery and run various social enterprises to create employment and generate income for our charitable work.
With over 100 staff and volunteers working for us and thousands of people using our many premises every year, we are an organisation committed to delivering the best possible service to our customers in line with our Christian ethos and values.
About The Lead Worker Role
We expect you to effectively access and implement a programme of support within the Adult Social Care framework. Your responsibilities include:
- Processing and assessing applications for housing and performing void checks.
- Supporting the team to deliver a high‑quality rent collection and arrears recovery service.
- Maintaining accurate records using our internal support and housing management system.
- Handling resident issues, such as anti‑social behaviour.
About You
We are looking for someone with experience in housing management or supported housing and income management or debt recovery/collection, preferably in a social housing environment, and a working knowledge of housing issues and legislation, especially pertaining to homelessness. Excellent communication skills are required, including listening, questioning, and influencing when necessary.
The closing date for receipt of applications is Wednesday 8th July 2026 at 9:00am. We reserve the right to close this advertisement early if we receive a high volume of suitable applications.
As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.
Lead Worker in Birmingham employer: YMCA Heart of England
YMCA Heart of England is an exceptional employer that prioritises community impact and employee development. Located in Erdington, Birmingham, the organisation fosters a supportive work culture where staff are encouraged to grow through training and hands-on experience in social housing management. With a commitment to providing meaningful services to the local community, employees can find fulfilment in their roles while enjoying competitive benefits and a collaborative environment.
StudySmarter Expert Advice🤫
We think this is how you could land Lead Worker in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing management field and let them know you're on the lookout for opportunities. You never know who might have a lead on the perfect role for you.
✨Tip Number 2
Prepare for interviews by researching YMCA Heart of England and their values. Show us that you understand their mission and how your experience aligns with their goals. This will make you stand out as a candidate who truly cares.
✨Tip Number 3
Practice your communication skills! Since excellent communication is key for the Lead Worker role, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us that you're serious about joining our team at YMCA Heart of England.
We think you need these skills to ace Lead Worker in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and income collection. We want to see how your skills align with the Lead Worker role, so don’t hold back on showcasing your relevant achievements!
Show Off Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate how you’ve effectively listened, questioned, and influenced in past positions. We love seeing real examples that illustrate your abilities!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your experience shines through without unnecessary fluff. Remember, less is often more!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the Lead Worker position. Plus, it’s super easy!
How to prepare for a job interview at YMCA Heart of England
✨Know Your Stuff
Make sure you brush up on housing management and the relevant legislation before your interview. Familiarise yourself with the Adult Social Care framework and be ready to discuss how your experience aligns with the role.
✨Showcase Your Communication Skills
As a Lead Worker, you'll need to communicate effectively with residents and your team. Prepare examples of how you've successfully handled difficult conversations or resolved conflicts in the past.
✨Demonstrate Problem-Solving Abilities
Think about scenarios where you've had to deal with anti-social behaviour or other resident issues. Be ready to share how you approached these challenges and what the outcomes were.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the support available for new staff, or how success is measured in this role. It shows you're genuinely interested!
