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- Tasks: Provide a safe and secure environment for tenants while delivering excellent customer service.
- Company: YMCA Heart of England, a values-led charity supporting young people and vulnerable communities.
- Benefits: Competitive salary, part-time hours, and the chance to make a real difference.
- Why this job: Join a mission-driven team and help inspire young people to reach their potential.
- Qualifications: Experience working with vulnerable individuals and knowledge of safeguarding practices.
- Other info: Flexible shifts on weekends with opportunities for personal growth and development.
The predicted salary is between 14000 - 19600 £ per year.
YMCA Heart of England is looking for a Weekend Concierge to join the team based in Erdington, Birmingham. The successful candidate will join us on a part time, permanent contract working 12 hour shifts on Saturday and Sunday. In return, you will receive a competitive salary of £14,000.36 per annum.
At YMCA Heart of England, we have over 100 employees working across multiple sites in Birmingham, Solihull, Coventry and Warwickshire, who are all committed to delivering our mission, to inspire young people to discover their potential so that they can live life in all its fullness. We provide accommodation for more than 340 young people, many of whom have experienced homelessness, and support them to get their lives back on track. We also run a children's nursery and deliver youth work in areas of high need, manage two community centres with conferencing facilities and deliver a range of business to business training, all of which create employment opportunities and deliver income for our charitable work.
We are committed to being a values-led organisation and actively work to ensure that our values are reflected throughout the organisation.
About The Weekend Concierge Role
Our concierges are involved in the delivery of a customer-focused housing management service to our tenants within a safe and secure environment. The ability to work under pressure and deal with situations in a calm and competent manner is essential, along with experience of working with disadvantaged/vulnerable people and knowledge of the issues that they face. A thorough understanding of Safeguarding and Professional Boundaries will be an asset to the successful candidate.
The closing date for receipt of applications is 9.00am on Tuesday 10th March 2026. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement. As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.
Weekend Concierge in Birmingham employer: YMCA Heart of England
Contact Detail:
YMCA Heart of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Weekend Concierge in Birmingham
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections at YMCA Heart of England. A personal recommendation can really make you stand out in the crowd.
✨Tip Number 2
Prepare for the interview by researching the organisation's values and mission. Show us that you’re not just looking for any job, but that you genuinely care about helping young people and making a difference in their lives.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to working with vulnerable individuals. We want to see how you handle pressure and your understanding of safeguarding principles.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at YMCA Heart of England.
We think you need these skills to ace Weekend Concierge in Birmingham
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through! We want to see how much you care about helping young people and making a difference in their lives.
Tailor Your CV: Make sure your CV is tailored to the Weekend Concierge role. Highlight any relevant experience you have working with vulnerable individuals or in customer service. We love seeing how your background fits with our mission!
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate when candidates can communicate effectively, especially in a role that involves working under pressure.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YMCA Heart of England
✨Know the Organisation
Before your interview, take some time to research YMCA Heart of England. Understand their mission and values, especially how they support young people and vulnerable individuals. This will help you align your answers with their goals and show that you're genuinely interested in being part of their team.
✨Showcase Relevant Experience
Be ready to discuss any previous experience you have working with disadvantaged or vulnerable people. Think of specific examples where you've demonstrated empathy, problem-solving skills, or the ability to remain calm under pressure. This will highlight your suitability for the Weekend Concierge role.
✨Understand Safeguarding
Since safeguarding is a key aspect of this role, brush up on your knowledge of safeguarding principles and professional boundaries. Be prepared to discuss how you would handle sensitive situations and ensure the safety of tenants. This shows that you take the responsibilities seriously.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges faced by concierges, or how success is measured in the role. This not only shows your interest but also helps you gauge if the position is the right fit for you.