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- Tasks: Support reception and conference services, ensuring a welcoming experience for all visitors.
- Company: YMCA Heart of England, a charity dedicated to transforming lives in the community.
- Benefits: Competitive salary, training opportunities, 29 days leave, and a day off for your birthday.
- Why this job: Join a meaningful cause while gaining valuable experience in a supportive environment.
- Qualifications: Organised, approachable, and proactive individuals who enjoy helping others.
- Other info: Flexible hours with potential for extra shifts during busy periods.
YMCA Heart of England are looking for a Reception & Conference Assistant to join the team based in Erdington, Birmingham. The successful candidate will join us on a part time (6 hrs per week, Sundays), 1-year fixed term contract. In return, you will receive a competitive salary of £3,818.88 per annum.
YMCA Heart of England is a Christian charity providing a range of life-changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom previously were homeless, and support them to get their lives back on track. We also care for pre‑school children in our nursery and run various social enterprises to create employment and generate income for our charitable work.
This role will support the weekend running of reception and conference services at the Chris Bryant Centre (CBC) on a Sunday. This role offers a set day each week, with the opportunity to pick up extra hours during busy periods or to cover holidays. Ideal for someone who values a consistent schedule but enjoys flexibility or looking for a work placement opportunity to support an education program.
The reception will act as the main central reception point for all visitors to the YMCA Erdington site. A separate housing reception will remain accessible for residents only. The role combines reception duties, facilities support, and administration. You’ll work closely with YMCA teams, external partners, and members of the public to provide a consistent and welcoming experience for all visitors across the site.
This is a varied and hands‑on role. You’ll need to be organised, approachable and proactive in keeping the building running smoothly while delivering a helpful, friendly service to everyone who walks through the door.
What we Offer:
- Training and Development Opportunities
- 29 days annual leave including Bank Holidays plus an additional day after each year of completed service up to 5 days.
- Free on‑site car parking
- Workplace Pension scheme
- 20 days sick pay
- Life Assurance of 4 times your annual salary
- Day off for your Birthday
The closing date for receipt of applications is 05/01/2026 at 9:00am. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement. As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.
Reception & Conference Assistant in Birmingham employer: YMCA Heart of England
Contact Detail:
YMCA Heart of England Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Reception & Conference Assistant in Birmingham
✨Tip Number 1
Get to know the YMCA Heart of England! Research their values and services so you can show genuine interest during your interview. This will help you connect with the team and demonstrate that you're a great fit for their culture.
✨Tip Number 2
Practice your communication skills! As a Reception & Conference Assistant, you'll be the friendly face welcoming visitors. Role-play common scenarios with a friend to boost your confidence and ensure you come across as approachable and professional.
✨Tip Number 3
Network like a pro! Reach out to current or former employees on LinkedIn to gain insights about the role and the organisation. They might share tips that could give you an edge in your application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the YMCA team. Don’t forget to highlight your organisational skills and proactive attitude in your application!
We think you need these skills to ace Reception & Conference Assistant in Birmingham
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly and approachable tone can really make your application stand out.
Tailor Your Application: Make sure to tailor your application specifically for the Reception & Conference Assistant role. Highlight any relevant experience or skills that align with the job description, especially your organisational and customer service abilities.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured responses that get straight to the heart of what makes you a great fit for our team. Avoid fluff and focus on what matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YMCA Heart of England
✨Know the Organisation
Before your interview, take some time to research YMCA Heart of England. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Customer Service Skills
As a Reception & Conference Assistant, you'll be the first point of contact for visitors. Prepare examples from your past experiences where you've provided excellent customer service. Highlight your ability to remain calm under pressure and how you handle difficult situations with a friendly approach.
✨Demonstrate Organisational Skills
This role requires strong organisational skills. Be ready to discuss how you manage your time and prioritise tasks. You might want to share specific strategies or tools you use to keep everything running smoothly, especially during busy periods.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, what a typical Sunday looks like, or how they measure success in this role. This shows that you're engaged and thinking about how you can contribute to their mission.