At a Glance
- Tasks: Support young people in housing and help them rebuild their lives.
- Company: YMCA Heart of England, a charity dedicated to community support.
- Benefits: Competitive salary, full-time hours, and meaningful work experience.
- Other info: Join a passionate team committed to social change and personal growth.
- Why this job: Make a real difference in the lives of vulnerable individuals.
- Qualifications: Experience in housing management and excellent communication skills.
The predicted salary is between 29211 - 29211 £ per year.
YMCA Heart of England are looking for a Progression Officer - (Support Worker) to join the team, based in Aston, Birmingham. Working on a full time, permanent contract, 37.5 hours per week and in return you will receive a competitive salary of £29,211.00 per annum.
YMCA Heart of England is a Christian charity providing a range of life-changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom previously were homeless, and support them to get their lives back on track. We also care for pre-school children in our nursery and run various social enterprises to create employment and generate income for our charitable work.
The Progression Officer - (Support Worker) Role:
- You will be required to effectively access and implement a programme of support within the Adult Social Care framework.
- You will be required to undertake a variety of tasks ranging from assisting in the processing and assessment of applications to be housed at the scheme to void checks.
- It will also involve supporting the team to deliver a high-quality rent collection and arrears recovery service, whilst ensuring accurate records are kept on each tenant using our internal support and housing management system.
- You will need the ability to handle resident issues, such as anti-social behaviour.
To excel in this role, you will need experience in housing management or supported housing and income management or debt recovery/collection (preferably in a social housing environment), and a working knowledge of housing issues and legislation, particularly pertaining to homelessness. You will also demonstrate excellent communication skills, with the ability to listen, question and influence when needed.
The closing date for receipt of applications is Friday 28th August 2026 at 4:00pm. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement.
As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.
Progression Officer - (Support Worker) in Birmingham employer: YMCA Heart of England
YMCA Heart of England is an exceptional employer dedicated to making a positive impact in the community, particularly for vulnerable individuals. With a strong commitment to employee development and a supportive work culture, staff members are encouraged to grow within their roles while contributing to meaningful social change. Located in Aston, Birmingham, employees benefit from a collaborative environment that aligns with the organisation's Christian values, ensuring a fulfilling and rewarding career path.
