At a Glance
- Tasks: Support young people in housing and help them get their lives back on track.
- Company: YMCA Heart of England, a Christian charity making a real difference in the community.
- Benefits: Competitive salary of £29,211, plus opportunities for personal growth and development.
- Other info: Be part of a supportive environment with a commitment to social welfare.
- Why this job: Join a passionate team and create positive change in the lives of vulnerable individuals.
- Qualifications: Experience in housing management and excellent communication skills required.
The predicted salary is between 29211 - 29211 £ per year.
YMCA Heart of England has an opportunity for a Progression Officer to join our experienced and committed teams based in Aston. You will join us on a full-time, permanent basis. In return, you will receive a competitive salary of £29,211.00 per annum.
YMCA Heart of England is a Christian charity providing a range of life‑changing services for the local community. With a turnover of over £4m, we house over 300 young people, most of whom previously were homeless, and support them to get their lives back on track. We also care for pre‑school children in our nursery and run various social enterprises to create employment and generate income for our charitable work. With over 100 staff and volunteers working for us and thousands of people using our many premises every year, we are an organisation committed to delivering the best possible service to our customers in line with our Christian ethos and values.
About the Progression Officer role
You will be required to effectively access and implement a programme of support within the Adult Social Care framework. You will be required to undertake a variety of tasks ranging from assisting in the processing and assessment of applications to be housed at the scheme to void checks. It will also involve supporting the team to deliver a high‑quality rent collection and arrears recovery service, whilst ensuring accurate records are kept on each tenant using our internal support and housing management system. You will need the ability to handle resident issues, such as anti‑social behaviour.
About you
To excel in this role, you will need experience in housing management or supported housing and income management or debt recovery/collection (preferably in a social housing environment), and a working knowledge of housing issues and legislation, particularly pertaining to homelessness. You will also demonstrate excellent communication skills, with the ability to listen, question and influence when needed.
The closing date for receipt of applications is Wednesday 6th May 2026 at 9:00am. We do reserve the right to close this advertisement early if we receive a high volume of suitable applications.
YMCA Heart of England is an independent Christian charity, a registered provider of social housing, and affiliated to the national and international YMCA Movement. As an organisation fully committed to the welfare of children and vulnerable adults, a thorough vetting process is carried out as part of the appointment process, including verification of any required qualifications, verification of identity, taking of references and a DBS check as appropriate.
Progression Officer in Birmingham employer: YMCA Heart of England
YMCA Heart of England is an exceptional employer, dedicated to making a meaningful impact in the community through its life-changing services. With a strong commitment to employee development and a supportive work culture, staff members are encouraged to grow professionally while contributing to the welfare of vulnerable individuals. Located in Aston, this charity offers a competitive salary and the unique opportunity to be part of a compassionate team that truly values its mission and Christian ethos.
StudySmarter Expert Advice🤫
We think this is how you could land Progression Officer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the housing management sector, especially those connected to YMCA Heart of England. A friendly chat can open doors and give you insights that might just land you that Progression Officer role.
✨Tip Number 2
Prepare for the interview by brushing up on your knowledge of housing issues and legislation. We want you to show off your expertise, so think about how your experience aligns with the role and be ready to discuss it confidently.
✨Tip Number 3
Don’t underestimate the power of follow-ups! After your interview, drop a quick thank-you email to express your appreciation. It keeps you fresh in their minds and shows your enthusiasm for the position.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our mission at YMCA Heart of England.
We think you need these skills to ace Progression Officer in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight your experience in housing management and social care. We want to see how your skills align with the role of Progression Officer, so don’t hold back on showcasing relevant examples!
Showcase Your Communication Skills:Since excellent communication is key for this role, use your application to demonstrate your ability to listen and influence. We love seeing candidates who can articulate their thoughts clearly, so consider including specific instances where you’ve successfully navigated challenging conversations.
Be Honest and Authentic:We appreciate authenticity! Share your genuine passion for helping others, especially those facing homelessness. Let us know why you’re drawn to this role and how you embody our Christian ethos and values in your work.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YMCA Heart of England
✨Know Your Stuff
Make sure you brush up on your knowledge of housing management and the specific challenges faced in supported housing. Familiarise yourself with relevant legislation, especially around homelessness, so you can speak confidently about how it impacts the role.
✨Showcase Your Communication Skills
Since this role involves handling resident issues, practice articulating your thoughts clearly. Think of examples where you've successfully resolved conflicts or influenced others, as these will demonstrate your ability to listen and engage effectively.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like dealing with anti-social behaviour or managing arrears. Prepare by thinking through how you would approach these scenarios, focusing on your problem-solving skills and empathy.
✨Align with Their Values
YMCA Heart of England is a Christian charity, so it's important to show that you resonate with their ethos. Reflect on how your personal values align with their mission and be ready to discuss why you're passionate about supporting vulnerable individuals in the community.
