Cafe & Events Assistant - Casual Hours

• 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
• Additional leave to purchase
• 50% discount on nursery fees
• Day camps discounts: 1 week free and 1 week at 50% per child per annum
• Campsite and activities discounts at YMCA Fairthorne Manor
• 30% discount on food
• Wellbeing assistance programme
• Cycle to work scheme

YMCA Eastleigh opened in 2021 as a purpose-built YMCA community branch, in North Stoneham Park, Eastleigh, supporting a new community of 1100 new homes. Our 2-storey nursery and community centre provides childcare for 95 children, a welcoming café for the whole community, as well as a community hall, meeting rooms, youth space and a health room for delivery of community programmes.

Job Purpose

This role will provide a warm welcome to all people accessing YMCA Eastleigh, whether serving refreshments in our café, delivering children’s activities, parties or events. The postholder will prepare food and drinks for customers, tidy tables and provide dishwasher support, as well help deliver our activities programme to children, young people or adults, alongside supporting a wide array of different community events. The assistant will also help with event and activity bookings and ensure the highest standards of customer service.

Main Duties & Responsibilities

• Demonstrate a welcoming and friendly approach to everyone coming into YMCA Eastleigh.
• Prepare food and drinks for customers, ensuring high standards of hygiene and presentation.
• Ensure the reception / cafe space looks welcoming, with tables cleared away, crockery cleaned and furniture properly laid out.
• Deploy accuracy in using the till system and handling payments.
• Support YMCA volunteers, enabling them to meet customer needs as well as develop their own potential.
• Deliver a wide variety of activities and parties to different age and ability groups, including physical activities and creative activities.
• Assist in the successful delivery of community events, from quiz nights to barn dances, beach parties to bingo. Ensuring that customer service and a fantastic customer experience are paramount.

Qualifications and Experience

• Experience of hospitality roles and preparation of food and drink desirable.
• Experience of providing activities to children, young people and families desirable.
• Knowledge of child protection and safeguarding best practice, ideally with recent certificated training desirable.
• Experience in performing tasks under pressure in a busy customer facing role.
• Food Hygiene certificate or willingness to train.
• Knowledge and understanding of safeguarding good practice.

Personal Attributes

• A genuine enthusiasm for the work of the charity.
• A great ‘can-do’ attitude with a fantastic work ethic.
• Friendly and personable approach, with the ability to communicate positively with children, families, YMCA team members and all members of the community.
• Good communication skills, both verbally and written.
• Punctual and reliable with sound organisational skills.
• Ability to use initiative.
• Ability to maintain confidentiality.

Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community.

Please apply now for this rewarding position and be part of an amazing charity that continues to support and achieve wonderful things within the community.

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The successful applicant must undertake an Enhanced Disclosure via Disclosure and Barring Service.

We are an equal opportunities charity with a commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.

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