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- Tasks: Assist in daily administration and support for residents in a housing environment.
- Company: A dedicated charity focused on supporting young people with a commitment to diversity.
- Benefits: 25 days holiday, discounts on nursery fees, and employee assistance programmes.
- Other info: Empathetic and friendly individuals will thrive in this supportive role.
- Why this job: Make a real difference in the lives of young people while developing your skills.
- Qualifications: Good computer skills and experience working with young people preferred.
The predicted salary is between 25000 - 30000 £ per year.
Benefits
- 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
- Option to purchase additional annual leave (up to 10 days per annum)
- Celebration leave
- Employee Assistance Program with Health Assured
- 50% discount on nursery fees
- Day camps discounts: 1 week free and 1 week at 50% per child per annum
- Campsite and activities discounts at YMCA Fairthorne Manor
- Cycle to work scheme
Job Purpose
To assist the Supported Housing Manager and Supported Housing Area Manager with daily tasks of administration, planning and organising. To provide front of house reception and administrative support for residents including answering queries, diary management, help with correspondence and appointment making, and signposting.
Main Duties & Responsibilities
- Deliver front of house administrative support to the management team and to residents
- Answering telephone calls, scheduling appointments, organising diaries and meetings, booking rooms
- Undertaking delegated tasks such as generating reports and creating documents
- Tasks generated by residents including processing payments, electric cards, helping interpret correspondence, making appointments and liaison with the wider team on residents behalf
- Data entry on IT systems, interrogating systems for data and producing reports
- Generating and distributing correspondence
- Support rent arrear, rent collection and payment processes
- Calmly and efficiently deal with an assesses level of challenging behaviour
Qualifications & Experience
- A very good level of computer literacy and experience of using databases
- Experience of working with young people
- Experience of working in housing management/services role is desirable
- An understanding of the issues facing young people
- Training in trauma informed approaches to communication will be an advantage
- A working knowledge of equality, diversity and inclusions matters
Personal Attributes
- Empathy and compassion for young people at all times
- An outgoing and friendly personality; able to communicate well and engage with a wide range of people, particularly young people
- A methodical and accurate approach to work, able to complete tasks to deadlines and present good reports, both written and verbal
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service. We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Housing Administrator in Andover employer: YMCA Fairthorne Group
Contact Detail:
YMCA Fairthorne Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator in Andover
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Prepare for interviews by researching the organisation and its values. Be ready to discuss how your experience aligns with their mission, especially when it comes to supporting young people.
✨Tip Number 3
Show off your skills! Bring examples of your previous work or projects that demonstrate your computer literacy and ability to handle challenging situations. This will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Administrator in Andover
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Administrator role. Highlight your relevant experience, especially in administration and working with young people, to show us you’re the right fit!
Showcase Your Skills: We want to see your computer literacy and any experience with databases. Mention specific tools or software you've used, as well as any reports you've generated, to give us a clear picture of your capabilities.
Demonstrate Empathy: Since this role involves working with young people, share examples of how you've shown empathy and compassion in previous roles. This will help us understand your approach to communication and support.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at YMCA Fairthorne Group
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Housing Administrator role. Familiarise yourself with the key responsibilities like diary management and data entry. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves working with young people, be prepared to discuss your experiences that demonstrate empathy and compassion. Think of specific examples where you've successfully engaged with young individuals or handled challenging situations with care.
✨Brush Up on Your Tech Skills
Given the importance of computer literacy in this role, ensure you're comfortable discussing your experience with databases and IT systems. You might even want to mention any specific software you've used in the past that could be relevant to the job.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the management, or how they support their staff's professional development. This shows your enthusiasm and helps you gauge if the company is the right fit for you.