At a Glance
- Tasks: Be the friendly voice for our supporters, handling enquiries and processing donations.
- Company: Join YMCA, the world's oldest and largest youth charity, making a real difference.
- Benefits: Gain valuable experience in a supportive environment while helping young people thrive.
- Other info: Enjoy a collaborative team culture with a commitment to equality and diversity.
- Why this job: Your work will directly support young people across the country—make an impact!
- Qualifications: Customer service experience and strong admin skills are key; charity experience is a bonus.
The predicted salary is between 24199 - 29577 £ per year.
We're looking for a Supporter Experience Assistant to join our Data, Insight and Supporter Experience (DISE) Team, part of our wider Fundraising Team. You'll be the first point of contact for our supporters – responding to enquiries by phone, email and post with warmth and professionalism.
You'll process regular giving requests, including changes to payment schedules, donation amounts and cancellations, ensuring everything is actioned accurately and on time. You'll also help keep our fundraising CRM up to date, supporting the wider team with administrative and income-processing tasks.
You'll have experience in customer service or handling enquiries by phone, email or in person, along with strong administrative skills and real attention to detail. You're comfortable maintaining accurate records or databases, and you communicate clearly and confidently, both written and verbal. You're reliable, collaborative, and share our commitment to equality, diversity and inclusion.
Experience in a charity or fundraising environment, processing Direct Debits, or using a CRM (ideally Raiser's Edge NXT) would be an advantage, but isn't essential. If you're organised, personable, and want your work to genuinely support young people across the country, we'd love to hear from you.
YMCA is the oldest and largest youth charity in the world, founded in England in 1844. Today it's a global movement supporting more than 58 million people across 119 countries. In England & Wales, we operate as a federation of 80 local YMCAs, working independently to help young people belong, contribute and thrive in their communities.
Our recruitment process is anonymised and candidates' names are hidden. We welcome and encourage job applications from people of all backgrounds. Safer recruitment is important to us and the successful applicant will be asked to provide two references. They will also be required to complete a safeguarding self‑declaration, safeguarding training and undertake a DBS check.
Supporter Experience Assistant - Temp Contract employer: Ymca England & Wales
As a Store Manager at our Whitton location, you will be part of a vibrant and supportive work culture that values community engagement and personal growth. We offer competitive salaries, opportunities for professional development, and the chance to make a meaningful impact by leading a dedicated team in raising funds for YMCA. Join us to inspire others while enjoying the unique advantage of working in a role that combines retail with charitable purpose.
