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- Tasks: Support housing management with admin tasks and assist residents with queries.
- Company: YMCA George Williams House, a charity committed to diversity and inclusion.
- Benefits: 25 days holiday, health cash plan, and discounts on childcare and activities.
- Other info: Dynamic role with opportunities for personal growth and development.
- Why this job: Make a real difference in young people's lives while gaining valuable experience.
- Qualifications: Good computer skills and experience working with young people preferred.
The predicted salary is between 24786 - 24786 £ per year.
Working hours: 37.5 hours per week. 5 days per week – usually Monday to Friday. Occasional weekend, bank holiday and evening work will be required.
Location: YMCA George Williams House, Southampton.
Salary: £24,786 per annum.
Benefits To You:
- Refer a friend scheme
- Health Cash Plan
- Employer pension contribution
- 25 days holiday (full time equivalent), increasing with length of service up to a maximum of 30 days
- Option to purchase additional annual leave (up to 10 days per annum)
- Celebration leave
- Employee Assistance Program with Health Assured
- 50% discount on nursery fees
- Day camps discounts: 1 week free and 1 week at 50% per child per annum
- Campsite and activities discounts at YMCA Fairthorne Manor
- Cycle to work scheme
Job Purpose:
To assist the Supported Housing Manager and Supported Housing Area Manager with daily tasks of administration, planning and organising. To provide front of house reception and administrative support for residents including answering queries, diary management, help with correspondence and appointment making, and signposting.
Main Duties & Responsibilities:
- Deliver front of house administrative support to the management team and to residents.
- Answer telephone calls, schedule appointments, organise diaries and meetings, book rooms.
- Undertake delegated tasks such as generating reports and creating documents.
- Handle tasks generated by residents, including processing payments, electric cards, helping interpret correspondence, making appointments and liaising with the wider team on residents' behalf.
- Data entry on IT systems, interrogate systems for data and produce reports.
- Generate and distribute correspondence.
- Support rent arrears, rent collection and payment processes.
- Calmly and efficiently deal with assessed levels of challenging behaviour.
Qualifications & Experience:
- A very good level of computer literacy and experience of using databases.
- Experience of working with young people.
- Experience working in housing management/services role is desirable.
- Understanding of the issues facing young people.
- Training in trauma‑informed approaches to communication is an advantage.
- Working knowledge of equality, diversity and inclusion matters.
Personal Attributes:
- Empathy and compassion for young people at all times.
- Outgoing and friendly personality; able to communicate well and engage with a wide range of people, particularly young people.
- Methodical and accurate approach to work, able to complete tasks to deadlines and present good reports, both written and verbal.
Successful applicants will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service. We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Housing Administrator in Southampton employer: Ymca England & Wales
Contact Detail:
Ymca England & Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Administrator in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the housing sector, especially those who work at YMCA or similar organisations. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Prepare for interviews by practising common questions related to housing administration. Think about your experiences with young people and how you can demonstrate empathy and problem-solving skills.
✨Tip Number 3
Show off your tech skills! Be ready to discuss your experience with databases and IT systems during interviews. We all know that being computer literate is key in this role, so highlight your strengths.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely interested in joining our team.
We think you need these skills to ace Housing Administrator in Southampton
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Housing Administrator role. Highlight your relevant experience, especially in administration and working with young people, to show us you’re the perfect fit!
Showcase Your Skills: We want to see your computer literacy and any experience with databases. Don’t forget to mention your ability to handle challenging situations calmly and efficiently – it’s a big plus for this role!
Be Personable: Since this role involves engaging with residents, let your friendly personality shine through in your application. Use a conversational tone to convey your empathy and compassion for young people.
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your amazing skills and experience right away!
How to prepare for a job interview at Ymca England & Wales
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the Housing Administrator role. Familiarise yourself with the key responsibilities like diary management, data entry, and providing front of house support. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Empathy
Since this role involves working with young people, be prepared to discuss your experiences that demonstrate empathy and compassion. Think of specific examples where you've successfully engaged with young individuals or handled challenging situations with care.
✨Brush Up on Your Tech Skills
Given the importance of computer literacy in this role, ensure you're comfortable discussing your experience with databases and IT systems. You might even want to mention any specific software you've used in previous roles, as this could set you apart from other candidates.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the challenges faced by the residents, or the training opportunities available. This shows your enthusiasm for the role and helps you gauge if the organisation is the right fit for you.