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- Tasks: Be the friendly face of our housing provision, assisting residents and visitors with their queries.
- Company: Join One YMCA, a community-focused organisation making a real impact across Herts, Beds, and Bucks.
- Benefits: Enjoy health cash plans, 24/7 support, discounts, and extra leave for birthdays and wellbeing.
- Why this job: Make a difference in people's lives while working in a supportive and vibrant environment.
- Qualifications: Good knowledge of Microsoft Office and strong communication skills are essential.
- Other info: This is a casual role with flexible shifts, including evenings and weekends.
The predicted salary is between 24000 - 36000 £ per year.
This is a Casual vacancy that will close in a month at 23:59 BST.
We are looking for a friendly and organised Casual Reception & Administrator Assistant to join our team in High Wycombe. This role is responsible for providing efficient and high-quality reception and administrative support within the housing provision in High Wycombe.
Main Responsibilities:
- Act as the first point of contact for residents, visitors, and the public, either in person or over the phone.
- Deliver a welcoming, professional, and informative service, while maintaining discretion and confidentiality.
- Ensure the safety and security of the building/site during your shift.
- Provide good quality, efficient and effective administrative support to the Housing Team.
- Deal with complaints/problems and/or queries in a sensitive manner and refer to appropriate manager/department.
- Ensure high levels of customer service are delivered at all times.
Requirements:
- Good working knowledge and understanding of Microsoft Office, in particular Word, Excel and Outlook and IT literate to use other systems.
- Knowledge, skills and experience in providing administration service.
- Good communication skills both written and verbal.
- Ability/Willingness to work on a shift/rota basis which will include evenings, weekends and public holidays.
If you are passionate about delivering excellent customer service and enjoy working in a community-focused environment, we’d love to hear from you.
About Us
One YMCA and its subsidiaries, the Early Childhood Partnership (ECP) and Signpost are on an exciting journey to double our impact by 2025. The aim of Mission 25 is to give every staff member and volunteer the opportunity to play their part in shaping the strategy to do “more and better, together.” We deliver a vast array of services across Herts, Beds and Bucks that reach over 135,000 individuals annually. Our dedicated Housing teams provide safe, affordable places to live that feel like home and focus on community spirit and togetherness. Our approach to support is based on strengths, and our residents are always at the core of their own support plans.
Our Values
We champion RESPECT so everyone can belong. We show COMPASSION so everyone can contribute. We inspire GROWTH so everyone can thrive.
Benefits:
- Health Cash Plan: Covers healthcare expenses from optical and dental care to therapy treatments. Shared pot for children included.
- EAP & Doctorline: Confidential help and advice line (24 hours) on medical, legal, and domestic issues.
- Rewards & Discounts: Special offers from hundreds of leading online and high street retailers & Discounts on gym memberships.
- Birthday and Wellbeing day off: One additional leave day for every year of service up to 5 days.
Receptionist & Admin Assistant employer: YMCA England & Wales
Contact Detail:
YMCA England & Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist & Admin Assistant
✨Tip Number 1
Familiarise yourself with the local community and the services provided by One YMCA. Understanding the needs of residents and visitors will help you engage more effectively during your interactions.
✨Tip Number 2
Practice your communication skills, both verbal and written. Being able to convey information clearly and professionally is crucial in a receptionist role, so consider role-playing scenarios with friends or family.
✨Tip Number 3
Get comfortable with Microsoft Office applications, especially Word, Excel, and Outlook. You might want to explore online tutorials or courses to brush up on any features you’re not familiar with.
✨Tip Number 4
Showcase your customer service skills by volunteering or taking part in community events. This experience can provide you with real-life examples to discuss during your interview, demonstrating your commitment to excellent service.
We think you need these skills to ace Receptionist & Admin Assistant
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in reception and administrative roles. Emphasise your customer service skills and any specific knowledge of Microsoft Office, as these are crucial for the position.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for delivering excellent customer service. Mention your ability to handle complaints sensitively and your commitment to maintaining confidentiality and discretion.
Highlight Relevant Skills: In your application, clearly outline your communication skills, both written and verbal. Provide examples of how you've successfully managed administrative tasks or dealt with customer queries in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is essential for this role.
How to prepare for a job interview at YMCA England & Wales
✨Show Your Friendly Side
As a receptionist, being approachable is key. Make sure to smile and maintain a positive attitude throughout the interview. This will demonstrate your ability to create a welcoming environment for residents and visitors.
✨Demonstrate Organisational Skills
Prepare examples of how you've successfully managed multiple tasks or projects in the past. Highlight your ability to stay organised, especially when dealing with administrative duties, as this is crucial for the role.
✨Know Your Tech
Brush up on your Microsoft Office skills, particularly Word, Excel, and Outlook. Be ready to discuss how you’ve used these tools in previous roles, as technical proficiency is essential for providing effective administrative support.
✨Prepare for Customer Service Scenarios
Think of examples where you've dealt with complaints or difficult situations. Be prepared to explain how you handled them sensitively and effectively, showcasing your commitment to high levels of customer service.
