At a Glance
- Tasks: Be the friendly voice for our supporters, handling enquiries and processing donations.
- Company: Join YMCA, the world's oldest and largest youth charity, making a real difference.
- Benefits: Gain valuable experience in a supportive environment with a focus on equality and inclusion.
- Other info: Anonymised recruitment process and commitment to safeguarding.
- Why this job: Help young people thrive while developing your customer service and administrative skills.
- Qualifications: Customer service experience and strong attention to detail are key.
The predicted salary is between 24199 - 29577 £ per year.
We're looking for a Supporter Experience Assistant to join our Data, Insight and Supporter Experience (DISE) Team, part of our wider Fundraising Team.
You'll be the first point of contact for our supporters – responding to enquiries by phone, email and post with warmth and professionalism.
You'll process regular giving requests, including changes to payment schedules, donation amounts and cancellations, ensuring everything is actioned accurately and on time.
You'll also help keep our fundraising CRM up to date, supporting the wider team with administrative and income-processing tasks.
You'll have experience in customer service or handling enquiries by phone, email or in person, along with strong administrative skills and real attention to detail.
You're comfortable maintaining accurate records or databases, and you communicate clearly and confidently, both written and verbal.
You're reliable, collaborative, and share our commitment to equality, diversity and inclusion.
Experience in a charity or fundraising environment, processing Direct Debits, or using a CRM (ideally Raiser's Edge NXT) would be an advantage, but isn't essential.
If you're organised, personable, and want your work to genuinely support young people across the country, we'd love to hear from you.
YMCA is the oldest and largest youth charity in the world, founded in England in 1844.
Today it's a global movement supporting more than 58 million people across 119 countries.
In England & Wales, we operate as a federation of 80 local YMCAs, working independently to help young people belong, contribute and thrive in their communities.
YMCA England & Wales acts as the national council – supporting local YMCAs, developing national programmes, and championing young people's voices with government.
Our recruitment process is anonymised and candidates' names are hidden.
We welcome and encourage job applications from people of all backgrounds.
Safer recruitment is important to us and the successful applicant will be asked to provide two references.
They will also be required to complete a safeguarding self‑declaration, safeguarding training and undertake a DBS check.
- Organisation
- YMCA England and Wales View profile Registered Charity 101 - 500
YMCA is the world's oldest and largest youth charity. Collectively, we support 402,501 young people across 708 communities in England and Wales.
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Supporter Experience Assistant - Temp Contract in London employer: Ymca England & Wales
As a Store Manager at our Whitton location, you will be part of a vibrant and supportive work culture that values community engagement and personal growth. We offer competitive salaries, opportunities for professional development, and the chance to make a meaningful impact by leading a dedicated team in raising funds for YMCA. Join us to inspire others while enjoying the unique advantage of working in a role that combines retail with charitable purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Supporter Experience Assistant - Temp Contract in London
✨Get Involved in Local Volunteering
Dive into some local volunteering opportunities! Nonprofits often look for temp workers who have a connection to the community they serve. By getting involved, you not only gain experience but also make valuable contacts in the sector.
✨Tap into Nonprofit Networks
Use platforms like Idealist or local nonprofit job boards to find temporary gigs. These spaces are buzzing with opportunities specifically tailored for social impact projects, making it easier for us to spot the ideal role at companies like Ymca England & Wales!
✨Attend Sector-Specific Events
Join meetings, workshops, or talks hosted by organisations in the nonprofit realm. These events are perfect for making connections and learning about temporary roles that might not be widely advertised. Plus, you can showcase your passion for social impact right there!
✨Don’t Forget Online Applications!
When you spot a temporary role at Ymca England & Wales that piques your interest, go ahead and apply through their website! Tailor your message to highlight how your skills align with their mission – it shows you care about the cause, which is key in this field.
We think you need these skills to ace Supporter Experience Assistant - Temp Contract in London
Some tips for your application 🫡
Show Your Passion for Social Impact:In the world of nonprofits, it's all about the passion and commitment to making a difference. Make sure your cover letter speaks genuinely about why you're excited about this role at Ymca England & Wales. Share any experiences you've had with social impact projects or volunteering — it shows you live and breathe the cause!
Highlight Relevant Experience and Skills:For a temporary position in the nonprofit sector, focus on showcasing any specific skills or experience related to project management, community engagement, or fundraising. List any relevant work or volunteer roles on your CV, and consider including quantifiable achievements that demonstrate your impact in previous positions.
References from the Sector:Including references from previous roles in the nonprofit world can really bolster your application. If you've worked on similar social-impact projects before, ask those colleagues or supervisors if they'd be willing to vouch for your skills. This adds credibility and shows you're trusted in the sector, which can be a big plus for Ymca England & Wales.
Be Ready for a Quick Turnaround:Since this role is temporary, let your interest shine through in your application! Mention in your cover letter your availability to start immediately or at short notice. It shows you're keen and ready to dive right into the exciting work at Ymca England & Wales!
How to prepare for a job interview at Ymca England & Wales
✨Show Your Passion for the Cause
When interviewing for a role in the non-profit sector, especially for a temporary position, it's crucial to convey your genuine passion for social impact. Discuss why the mission of Ymca England & Wales resonates with you and share personal experiences that reflect your commitment to similar causes.
✨Demonstrate Your Flexibility and Adaptability
Non-profit projects often require quick pivots and resourcefulness. Be ready to share examples from your past where you've adapted to changing circumstances or tackled unexpected challenges. This will show your potential as a valuable, nimble team member for the Supporter Experience Assistant - Temp Contract position.
✨Know Your Community Tools
Familiarise yourself with any tools or platforms that are widely used in the non-profit sector like project management software or stakeholder engagement tools. Show your readiness to hit the ground running in your temporary role by discussing any experience you have with these or similar platforms.
✨Be Prepared for Scenario-Based Questions
Expect to field scenario-based questions during your interview to assess your problem-solving skills in real-world situations. Think about how you would handle challenges typical of the non-profit sector, such as engaging with diverse stakeholders or managing project timelines effectively.
