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- Tasks: Lead community engagement and manage the Newtown Youth Centre while enhancing youth services quality.
- Company: Join YMCA England & Wales, a charity dedicated to supporting young people and families.
- Benefits: Enjoy 25 days holiday, flexible working, discounts on camps, and a wellbeing assistance programme.
- Why this job: Make a real impact in your community while developing skills and gaining valuable experience.
- Qualifications: 3+ years in programme design and management; leadership experience preferred.
- Other info: This role requires some travel and may include evening and weekend work.
The predicted salary is between 28800 - 48000 £ per year.
Youth Services Quality Manager – YMCA England & Wales
Location: Newtown Community Centre; some travel to partner sites in Southampton, Basingstoke and the Isle of Wight. Hours: 40 hours per week. Salary: £30,000 per annum.
Our benefits include: refer a friend scheme, health cash plan (medical/dental/online discounts), employer pension, life insurance, 25 days holiday FTE (increasing with length of service up to 30 days), additional leave to purchase (up to 10 days per annum), celebration leave, childcare discounts, day camp discounts, campsite and activities discounts at YMCA Fairthorne Manor, 30% discount on food, wellbeing assistance programme, and cycle to work scheme.
Job Purpose
Based in the heart of the local Newtown Community, the Youth Services Quality Manager will drive community engagement and the quality of our Youth Services. This dual role will manage the Newtown Community Centre, ensure strong local engagement and that the venue is used appropriately, and lead the quality agenda for young people engaging with our youth services, promoting their employability across all of our Youth Services Housing sites.
Main Duties & Responsibilities
Newtown Youth Centre
- Provide management oversight of the Newtown Youth Centre, including bookings, invoices, payments and ensuring customers have information and support for their usage.
- Create a safe, welcoming environment that encourages the local community to use Newtown as their community hub.
- Develop and maintain local partnerships and co-produce activities with the local community, partner organisations and others.
- Take ownership for managing the building, working with internal and external partners to keep the Youth Centre fully operational.
- Develop and deliver programmes and initiatives that meet budget projections and income targets.
Programme Quality Management
- Collaborate with service leads to understand the needs of young people related to Community Engagement and Employability.
- Partner with local organisations to create community engagement opportunities, including volunteering and work experience programmes.
- Develop and roll out an employability programme focused on getting young people into employment and thriving beyond YMCA accommodation; review and improve existing offerings and introduce new programmes.
- Ensure ongoing quality compliance of programmes and address gaps with action plans.
Some travel to partner sites and other locations may be required. Flexible working hours may be needed, with occasional evening and weekend work, including out-of-hours management support.
Person Specification & Key Competencies
Personal attributes
- Willingness to learn, adapt and improve.
- Attention to detail and ability to address quality gaps openly.
- Passion for working with young people and improving long-term outcomes.
- Enthusiasm for the work of the charity and ability to engage others.
- Friendly, warm personality and effective communication skills.
- Ability to work under pressure and manage challenging situations.
- Strong organisational skills to manage a varied workload.
- Creative and flexible approach to work.
Qualifications/Experience
- Leadership experience or relevant experience in quality assurance/quality management.
- At least 3 years’ experience of senior or strategic programme design, development and delivery for young adults.
- Ability to work to budgets.
- Good IT knowledge (Windows, Word, Excel); training available for nursery software.
- Mentoring and coaching skills.
Successful applicants will be required to undertake an Enhanced Disclosure via DBS.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy is available on request.
Please apply now for this rewarding position and be part of an amazing charity that supports and achieves wonderful things within the community, enabling children, young people and families to belong, contribute and thrive.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Management and Manufacturing
Industries
- Non-profit Organization Management
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Youth Services Quality Manager employer: Ymca England & Wales
Contact Detail:
Ymca England & Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Youth Services Quality Manager
✨Tip Number 1
Familiarise yourself with YMCA's mission and values. Understanding their commitment to community engagement and youth services will help you align your approach during interviews and discussions.
✨Tip Number 2
Network with current or former employees of YMCA. They can provide valuable insights into the organisational culture and expectations for the Youth Services Quality Manager role.
✨Tip Number 3
Prepare specific examples from your past experiences that demonstrate your ability to manage community projects and improve service quality. This will showcase your relevant skills effectively.
✨Tip Number 4
Stay updated on local community issues and trends affecting youth services. Being knowledgeable about these topics will allow you to engage in meaningful conversations during the interview process.
We think you need these skills to ace Youth Services Quality Manager
Some tips for your application 🫡
Understand the Role: Before applying, make sure to thoroughly read the job description for the Youth Services Quality Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Highlight Relevant Experience: In your CV and cover letter, emphasise any previous experience you have in youth services, community engagement, or quality management. Use specific examples to demonstrate how your background aligns with the role's requirements.
Show Your Passion: YMCA England & Wales is looking for someone with a genuine enthusiasm for working with young people. Make sure to convey your passion for youth services and community work in your application, perhaps by sharing personal anecdotes or motivations.
Tailor Your Application: Customise your CV and cover letter for this specific role. Use keywords from the job description and ensure that your application reflects the values and mission of YMCA England & Wales, showcasing how you can contribute to their goals.
How to prepare for a job interview at Ymca England & Wales
✨Show Your Passion for Youth Services
Make sure to express your genuine enthusiasm for working with young people. Share specific examples of how you've positively impacted youth in previous roles, as this will resonate well with the interviewers at YMCA England & Wales.
✨Demonstrate Your Organisational Skills
Given the varied responsibilities of the Youth Services Quality Manager role, highlight your organisational skills. Discuss how you manage multiple tasks and priorities effectively, especially in a community-focused environment.
✨Prepare for Quality Management Questions
Expect questions related to quality assurance and programme management. Be ready to discuss your experience in identifying quality gaps and how you've successfully implemented improvements in past roles.
✨Research YMCA's Community Engagement Initiatives
Familiarise yourself with YMCA's current community engagement projects and values. This knowledge will help you align your answers with their mission and demonstrate your commitment to enhancing community connections.