Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate exciting programmes and manage staffing for community activities at YMCA Fairthorne Manor.
- Company: Join YMCA Fairthorne Manor, a charity dedicated to supporting the community through engaging programmes.
- Benefits: Enjoy 25 days holiday, health cash plan, discounts, and options for additional leave.
- Why this job: Be part of a vibrant team making a real impact in the lives of children and families.
- Qualifications: 2 years in customer service, strong IT skills, and experience with CRM systems required.
- Other info: This is a maternity cover role from September 2025 to December 2026.
The predicted salary is between 30000 - 42000 £ per year.
Maternity Cover (September 2025 to December 2026)
Benefits To You
- Health Cash Plan – Including Medical/Dental/Online retail discounts
- 25 days holiday FTE, increasing with length of service up to a maximum of 30 days
- Celebration leave
- Option to purchase additional annual leave (up to 10 days per annum)
- Employee Assistance Program with Health Assured
- Refer a friend scheme
- 50% discount on nursery fees
- Day camps discounts: 1 week free and 1 week at 50% per child per annum
- Campsite and activities discounts at YMCA Fairthorne Manor
- Cycle to work scheme
Job Purpose
The Programme Co-ordinator plays a key role at YMCA Fairthorne Manor by supporting the Programme delivery function of the centre. You will ensure a smooth delivery of service by gaining a clear understanding of the requirements of our customers and matching this to the skills and abilities of the delivery staff. You will use your organisational skills to support the delivery of the required programmes to achieve our goals and strategic objectives and the transformation of YMCA Fairthorne Manor.
Key Duties And Responsibilities
- Create individual activity programmes for groups based on their needs and requirements whilst making efficient use of staff and activity resource
- Prepare the weekly staffing rota, ensuring the correctly qualified staff are delivering activities and that staff hours, holidays and TOIL are being monitored and managed in line with service delivery and operational requirements
- Support team members to create exciting programmes for Daycamps, community and schools and groups
- Collate and share customer pre-visit information in a timely manner for each group with relevant departments and leads to ensure customer satisfaction is achieved
- Collate customer post experience feedback and prepare KPIs and share with relevant departments for monitoring and tracking purposes
- Work closely with the sales team to monitor bookings and capacity limits
- Use a CRM software package (netsuite) to manage group information
- Deliver administrative support for events such as the annual Young Carers Festival
Person Specification & Key Competencies
Personal attributes
- Genuine enthusiasm for the work and values of the organisation and a desire to contribute towards the delivery of the YMCA Way
- Provides great customer service and relates positively to customers (many of whom are children) and staff
- Ability to work as part of a team and is a team player
- Ability to work in a fast moving and changeable environment
- Work using own initiative
- Ability to work to tight deadlines
- Commitment to equal opportunities and an inclusive approach
Qualifications/Experience
Essential:
- Minimum of 2 years’ experience of working in a customer focussed role
- Excellent IT skills working knowledge of Microsoft office, especially Excel
- Previous knowledge and use of CRM systems
Desirable
- Familiarity with outdoor activity settings
- Understanding of how to plan and develop staff rotas and programmes
- Experience of working with volunteers
Successful applicant will be required to undertake an Enhanced Disclosure via Disclosure and Barring Service.
We are an equal opportunities charity with commitment to diversity, equality and inclusion in the workplace. A copy of this policy will be made available on request.
Please apply now for this rewarding position and be part of an amazing charity who continue to support and achieve wonderful things within the community. #J-18808-Ljbffr
Programme Coordinator employer: YMCA England & Wales
Contact Detail:
YMCA England & Wales Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Programme Coordinator
✨Tip Number 1
Familiarise yourself with the YMCA Fairthorne Manor's mission and values. Understanding their commitment to community support and inclusivity will help you align your responses during interviews and demonstrate your genuine enthusiasm for the role.
✨Tip Number 2
Network with current or former employees of YMCA Fairthorne Manor. They can provide valuable insights into the organisational culture and expectations, which can help you tailor your approach and show that you’re a good fit for the team.
✨Tip Number 3
Brush up on your CRM software skills, particularly with systems like Netsuite. Being able to demonstrate your proficiency in managing group information effectively will set you apart from other candidates.
✨Tip Number 4
Prepare examples of how you've successfully managed customer-focused roles in the past. Highlighting your experience in creating programmes and working with diverse groups will showcase your ability to meet the specific needs of the position.
We think you need these skills to ace Programme Coordinator
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to grasp the key responsibilities and requirements of the Programme Coordinator position. Tailor your application to highlight how your skills and experiences align with these needs.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the organisation. Mention specific examples from your past experience that demonstrate your ability to deliver excellent customer service and manage programmes effectively.
Highlight Relevant Experience: In your CV, emphasise your previous roles in customer-focused environments, particularly any experience related to programme coordination or working with children. Include your IT skills and familiarity with CRM systems, as these are essential for the role.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this position.
How to prepare for a job interview at YMCA England & Wales
✨Show Your Enthusiasm
Make sure to express your genuine enthusiasm for the role and the values of the organisation. This is particularly important for a position like Programme Coordinator, where passion for community service and working with children is key.
✨Demonstrate Organisational Skills
Be prepared to discuss your organisational skills in detail. You might want to share examples of how you've successfully managed schedules or created programmes in previous roles, as this will be crucial for the responsibilities outlined in the job description.
✨Familiarise Yourself with CRM Software
Since the role involves using CRM software like Netsuite, it’s beneficial to familiarise yourself with its functionalities. If you have experience with similar systems, be ready to discuss how you used them to manage information effectively.
✨Prepare for Teamwork Questions
Expect questions about teamwork and collaboration, as the role requires working closely with various departments. Think of specific examples where you contributed to a team effort, especially in fast-paced environments.
