At a Glance
- Tasks: Provide essential admin support for our Emotional Wellbeing & Mental Health team.
- Company: Join YMCA East Surrey, a respected charity focused on youth and community wellbeing.
- Benefits: Enjoy discounted childcare, gym membership, and generous annual leave.
- Other info: Flexible working hours and a supportive, inclusive environment await you.
- Why this job: Make a real difference in the lives of children and young people while developing your skills.
- Qualifications: IT savvy with strong communication and customer service skills.
The predicted salary is between 14290 - 14290 £ per year.
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for an
Emotional Wellbeing Services Administrator to provide efficient, professional administrative support for YMCA East Surrey’s Emotional Wellbeing & Mental Health team, who are part of our Children & Young People Services.
Job Purpose
You will be required to perform general administrative duties for the Emotional Wellbeing and Mental Health team, focusing on priority areas as directed by your line manager, and ensuring practitioners and managers are well supported administratively so that delivery and operational oversight is maximised.
Qualifications
- IT literate and confident with working knowledge of Microsoft Office packages.
- Knowledge and understanding of data protection legislation.
- Excellent interpersonal and customer service skills, customer‑focused with the ability to communicate effectively with a diverse range of people.
- Hours of Work
20 hours per week – ideally spread across Monday to Friday, with flexibility considered.
- Salary
- £14,290 per annum (pro‑rata) ( £25,000 per annum FTE)
- Contract Type
- Permanent
- Location
Hybrid working – office based at the YMCA Phoenix Youth Centre, Tadworth, KT20 5FB.
Hours worked at the Phoenix Youth Centre may vary within the core contracted hours to meet the needs of the service.
- Main Responsibilities
- Process referrals ensuring each referral is added to the relevant client record system.
- Support practitioners and managers in maintaining the waiting lists, arranging initial appointments and allocating sessions.
- Book rooms and venues as needed and liaise with external venue providers.
- Provide a professional and customer‑focused service for children, young people and families, and for professionals who contact the service.
- Support managers with prepaid card administration, process invoices, data checking and reporting.
- Undertake additional administrative tasks to support the wider Emotional Wellbeing and Mental Health service.
- Assist in producing leaflets, posters and promotional material as necessary; promote and publicise EWMH services among relevant agencies, referrers, service users and potential service users.
Benefits
- Be part of a long‑standing and well‑respected charity.
- Discounted childcare for permanent employees.
- Gym membership and free access to all leisure facilities for permanent employees.
- Eligibility for Blue Light Discount Retail Card.
- Cycle to Work Scheme.
- 6.6 weeks annual leave which increases after 2 years continuous service.
- Free access to our Employee Assistance Programme.
- On site parking.
- Holidays
5 weeks per annum plus bank holidays. The holiday year runs from 1 April to 31 March each year. (Pro‑rat A for Part Time)
Inclusion and Accessibility
YMCA East Surrey is committed to the policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
If you require assistance or have questions regarding the application process, please contact HR@ymcaeastsurrey. org. uk.
Background Checks
All staff and volunteers are required to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns.
Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
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Emotional Wellbeing Services Administrator in Tadworth employer: YMCA East Surrey
YMCA East Surrey is an exceptional employer that prioritises the wellbeing of its staff and the community it serves. With a supportive work culture, flexible hybrid working arrangements, and a commitment to professional development, employees are empowered to grow in their roles while making a meaningful impact on the lives of children and young people. Located in the serene environment of Tadworth, the organisation offers a unique opportunity to contribute to vital mental health services in a collaborative and nurturing atmosphere.
StudySmarter Expert Advice🤫
We think this is how you could land Emotional Wellbeing Services Administrator in Tadworth
✨Get Involved in Community Events
Dive headfirst into community events and social work fairs in your area. These are great opportunities to connect with potential employers like YMCA East Surrey, grab some insider info, and showcase your passion for social work. Plus, meeting people face-to-face can really make you stand out!
✨Join Social Work Networks
Tap into social work networks and online communities, like local charities and organisations. Engaging in discussions or volunteering can help you build a strong reputation and could lead to part-time roles just like the one at YMCA East Surrey. The connections you make could be the key to landing your next opportunity!
✨Make Your Passion Shine
When approaching part-time roles, be sure to highlight your passion for social issues in conversations and informal chats. Bring your experiences to life through storytelling – this can resonate well with organisations looking for someone who genuinely cares about making a difference!
✨Keep an Eye on Local Job Boards
Part-time roles in social work might not always be advertised in the usual places. Keep checking local job boards or community centres for openings, and don't hesitate to apply directly through YMCA East Surrey's website – we love seeing proactive candidates who take the initiative!
We think you need these skills to ace Emotional Wellbeing Services Administrator in Tadworth
Some tips for your application 🫡
Show Your Passion for Social Work:In your cover letter, let your passion for social work shine through. Talk about why you're drawn to this field and how you've been involved in community service or support roles. We want to see your commitment and the heart you bring to the table!
Highlight Relevant Experience:Make sure to spotlight any hands-on experience you have! Whether it's internships, volunteering, or relevant coursework, detail how your past experiences relate to the role at YMCA East Surrey. We love seeing candidates who have practical skills and a real understanding of social issues.
Certificates and Training Matter:If you've got any relevant certifications or training specific to social work (like safeguarding training or counselling qualifications), don’t forget to include these in your CV! These details can set you apart and show us you’re serious about your professional development.
Be Flexible with Your Availability:Since this is a part-time role, explain your availability clearly in your application. Let us know when you can start and how many hours you’re looking to work. Being upfront about your schedule will help us see how you fit into the team at YMCA East Surrey.
How to prepare for a job interview at YMCA East Surrey
✨Show Your Passion for Helping Others
In social work, it's all about your commitment to making a difference. Be ready to share specific experiences that highlight your passion for helping others, whether that's through volunteering, placements, or personal stories. We want to see that genuine drive during your chat with YMCA East Surrey.
✨Know Your Social Work Theories
You might be quizzed on social work theories or models that inform your practice, like the person-in-environment approach. Brush up on these concepts and be prepared to discuss how you'd apply them in a practical setting. This could be a game changer in your interview for a Emotional Wellbeing Services Administrator at YMCA East Surrey.
✨Flexibility and Availability are Key
As you're going for a part-time role, highlight your flexibility and how it would fit with the organisation's needs. Have examples ready that demonstrate your availability for various shifts or urgent situations—that's just gold for a social work role.
✨Prepare for a Situation-Based Discussion
Expect scenario-based questions where you'll need to demonstrate how you'd handle specific situations with clients or stakeholders. Think of a couple of real-life scenarios you've encountered and articulate your thought process. This will show YMCA East Surrey that you're ready to hit the ground running in the Emotional Wellbeing Services Administrator role.
