At a Glance
- Tasks: Support young people in achieving independence and maintaining their accommodation.
- Company: Join a respected charity dedicated to empowering vulnerable individuals.
- Benefits: Enjoy discounted childcare, gym membership, and generous annual leave.
- Other info: Flexible working hours and opportunities for professional development.
- Why this job: Make a real difference in the lives of young people in your community.
- Qualifications: Experience with vulnerable individuals and a passion for social work.
The predicted salary is between 30940 - 30940 £ per year.
Employment Type: Full Time, Permanent
Application Start Date: 16-09-2026
Application End Date: 30-10-2026
Location: Redhill, Surrey, UK
Work Style: On-site
Industry: Non-profit charitable organisations
Our mission: Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
We are recruiting for a Housing Support Officer (move-on) to join our Housing team. The successful candidate will be responsible for providing high-quality housing-related support to young people and residents, empowering them to make positive changes, build independence, and successfully move towards independent living. Excellent communication and problem-solving skills are essential, as the role involves liaising with external agencies, managing challenging behaviours, and responding to incidents effectively.
You should have experience working with vulnerable individuals, such as young people or adults with complex needs, and be confident in promoting independence while maintaining appropriate boundaries. We are looking for someone to support residents in maintaining their accommodation to a good standard while ensuring accurate and timely record-keeping in line with regulatory and organisational requirements. Above all, they will be committed to empowering residents to build essential life skills, achieve greater stability, and progress towards independent living.
The successful candidate will work independently to oversee semi-independent supported housing. Someone who is compassionate, organised, and resilient, with a strong understanding of safeguarding and resident support needs.
The role requires someone with Minimum NVQ Level 3 standard qualification or equivalent in housing, social work or youth work or willing to complete alongside their job role within the next twelve months. It would be desirable for the successful candidate to have a full driving license with valid business use insurance.
Working Hours: 35 hours per week, typically worked Monday to Friday, 9:00 AM - 5:00 PM, with flexibility when necessary. The post holder may occasionally be required to adjust their working hours to meet the operational requirements of the service.
Salary: £30,940 per annum
Key Responsibilities
- Induct residents into their accommodation: ensuring the terms of the License agreement is understood, and all health and safety matters are fully explained, evidenced via Resident Induction Checklist.
- Understand and adhere to the Resident Journey policy and Resident journey guide for Housing staff, which includes the Statement of Purpose.
- Provide key 1-2-1 and group support to residents as well as other housing duties, including supporting residents to appointments, assessments and meetings.
- Update supporting documents including support plan, room checks, Outcome Star, Safety Risk Management Plans, Grab Packs, Move on plans, Personal Profiles and any other requested document within the required process.
- Document accurate records on the computerised data systems (Pyramid, Outcome Star, Log it), including providing statistics and reports as directed by Senior Management Team, including case studies.
- Confident in lone-working and adhere to the lone-working policy.
- Provide trauma informed support and take part in restorative practice.
- Provide support for all residents at YMCA accommodation and support residents with resettlement including Move on plans.
- Take responsibility for the safety of all residents and adhere to procedures regarding contacting on-call staff, as and when required for emergency situations.
- Have a full understanding of fire safety and evacuation procedures.
- Adhere to all items, actions and matters within the Resident Journey Programme (RJP) policy, including providing support and assistance to the Housing Support Manager.
- Maintain the House rules and refer to Behaviour Management policy and other relevant housing policies.
- Be responsible and proactive in safeguarding adults, young people, and children at risk of harm in accordance with policies, procedures, along with local and national framework.
- Develop and maintain a good working knowledge of current welfare benefits and rights and entitlements of children and care leavers.
- Promote and facilitate positive engagements and activities for residents on a monthly basis.
We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community. If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Benefits
- Be part of a long-standing and well-respected charity
- Discounted childcare for permanent employees
- Gym membership and free access to all leisure facilities for permanent employees
- Eligibility for Blue Light Discount Retail Card
- Cycle to Work Scheme
- 6.6 weeks annual leave which increases after 2 years continuous service
- Free access to our Employee Assistance Programme
- On site parking
INTERVIEWS: YMCA East Surrey reserves the right to interview suitable candidates as and when they apply, so if you are interested in this role then early application is advised. Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace: We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility: If you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Housing Support Officer (Move-On) in Redhill employer: YMCA East Surrey
YMCA East Surrey is an exceptional employer that prioritises the well-being and development of its staff while fostering a supportive and inclusive work culture. Located in Reigate, employees benefit from flexible working hours, opportunities for professional growth, and the chance to make a meaningful impact in the lives of children and young people with disabilities. Join us to be part of a dedicated team that values community engagement and personal development.
StudySmarter Expert Advice🤫
We think this is how you could land Housing Support Officer (Move-On) in Redhill
✨Get Involved Locally
Dive into local volunteer opportunities or social initiatives. This not only beefs up your CV but also connects you with like-minded folks in nonprofits. Plus, it shows your passion for social impact, which is key for getting noticed by YMCA East Surrey.
✨Tap into Professional Networks
Join networks like the National Council for Voluntary Organisations (NCVO) or local charities to meet professionals in the sector. Attend events and workshops to build relationships and learn about potential openings at organisations like YMCA East Surrey.
✨Showcase Your Commitment
When prepping for interviews, be ready to speak about your personal connection to social issues. Dive into specific examples of how you’ve contributed to community projects – this will resonate with the mission-driven vibe at YMCA East Surrey.
✨Utilise Online Platforms
We’re all about making connections, so use platforms like Idealist and CharityJob to hunt for full-time roles. And of course, you should keep an eye on our website for exciting opportunities at YMCA East Surrey. Apply directly through us to stand out!
We think you need these skills to ace Housing Support Officer (Move-On) in Redhill
Some tips for your application 🫡
Show Your Passion for the Cause:In the nonprofit sector, it's super important to demonstrate genuine passion for the mission of YMCA East Surrey. Use your cover letter to showcase any personal experiences or volunteer work that connects you to their social impact initiatives. This emotional connection can really help your application stand out.
Highlight Relevant Experience:When crafting your CV, be sure to include any relevant projects or roles that showcase your skills in social impact. Whether it's community organising, fundraising, or advocacy, highlight what you've done and the difference it's made. Don’t just list tasks; quantify your achievements and the outcomes of your efforts.
Tailor Your Documents to the Role:For a full-time role like Housing Support Officer (Move-On), ensure your CV and cover letter specifically address the responsibilities outlined in the job description. Use their language to describe your skills and experience, making it easy for the hiring team to see how you fit into their vision.
Emphasise Teamwork and Collaboration:Nonprofits thrive on teamwork, so make sure to emphasise your collaborative experiences. Whether you've worked in a team setting, partnered with community organisations, or facilitated group projects, highlight these experiences in your application. Show them you understand the importance of working alongside diverse individuals to achieve shared goals.
How to prepare for a job interview at YMCA East Surrey
✨Show Your Passion for Social Change
When we’re prepping for interviews in the nonprofit space, it's vital to demonstrate our genuine passion for social impact. Be ready to discuss not just your skills and experiences but also why you care about the mission of YMCA East Surrey. Sharing personal stories or insights can really make us stand out.
✨Highlight Project Experience
We should focus on specific projects we've worked on that align with the goals of social impact. Whether that’s a community initiative, volunteering, or a class project, having solid examples that showcase our role and the outcomes will resonate well with the interviewers.
✨Familiarity with Relevant Tools and Practices
Let’s brush up on tools and methodologies commonly used in the nonprofit sector, like project management software or outcome measurement frameworks. Being able to speak fluently about these will show that we’re not just passionate but also knowledgeable and ready to hit the ground running.
✨Prepare for Scenario-Based Questions
Expect scenario-based questions that evaluate our problem-solving skills in real-world social issues. Think about how we’d handle challenges in the nonprofit environment and prepare stories that demonstrate our critical thinking and adaptability. Role-playing with a friend could help us feel more confident!
