At a Glance
- Tasks: Provide a professional reception service to members and the public.
- Company: Join YMCA East Surrey, a community-focused non-profit organisation.
- Benefits: Enjoy free gym membership, free parking, and half-price childcare for dependents.
- Other info: Flexible hours available with opportunities for extra shifts.
- Why this job: Gain valuable experience in a supportive environment while making a positive impact.
- Qualifications: No specific qualifications required; just a friendly attitude and willingness to learn.
Description
Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
Are you a people person looking for some part time work? We are seeking a friendly, organised and professional Receptionist to join our Central Services team. The role will be based on reception at our Head Office and Leisure Centre, and you will be the first point of contact for YMCA East Surrey service users.
This role requires someone with excellent communication, interpersonal and IT skills. Previous experience in a customer-facing role is desirable but is not essential.
In return we can offer a supportive and friendly working environment, competitive salary and an opportunity to join our long-standing charity, making a difference to the lives of the children and young people in our community.
Working Hours: Saturday 13:00-17:15
Location: Princes Road, Redhill, Surrey, RH1 6JJ
Key Responsibilities
- Handle a high volume of face‑to‑face, telephone, and email enquiries efficiently and in line with YMCA procedures
- Process memberships, bookings, cancellations, and amendments
- Take payments and ensure daily shift takings are recorded and reconciled accurately
- Support external room hire enquiries by signposting or gathering initial information for the Reception Manager
- Manage incoming post, telephone switchboard operations, and general enquiries.
- Act as Fire Warden as part of rota requirements
- Conduct daily AED checks and report issues promptly
- Manage security procedures for keys, equipment sign in/out, and access control following organisational policies
If you’re enthusiastic about this opportunity but your experience doesn’t align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
PAY: £13.57 per hour
Benefits
- Be part of a long‑standing and well‑respected charity
- Discounted childcare for permanent employees
- Gym membership and free access to all leisure facilities for permanent employees
- Eligibility for Blue Light Discount Retail Card
- Cycle to Work Scheme
- 6.6 weeks annual leave which increases after 2 years continuous service
- Free access to our Employee Assistance Programme
- On site parking
Successful candidates will already have the right to live and work in the UK without restrictions. We are unable to offer visa sponsorship for this role.
An inclusive workplace
We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility
If you require assistance or have questions regarding the application process, please do contact us at HR@ymcaeastsurrey.org.uk
YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children’s and Adult’s barred lists) check, along with reference checks.
Receptionist in Redhill employer: YMCA East Surrey
YMCA East Surrey is an exceptional employer that prioritises the well-being and development of its staff. With a supportive work culture, employees enjoy benefits such as free gym membership, flexible working hours, and opportunities for professional growth within the non-profit sector. Located in the vibrant community of Redhill, this role offers a chance to make a meaningful impact while enjoying a healthy work-life balance.
StudySmarter Expert Advice🤫
We think this is how you could land Receptionist in Redhill
✨Tip Number 1
Familiarise yourself with the YMCA's mission and values. Understanding their focus on community service and support will help you align your responses during the interview, showcasing your commitment to their goals.
✨Tip Number 2
Practice your communication skills. As a receptionist, you'll be the first point of contact for members and the public. Role-play common scenarios with friends or family to build confidence in handling inquiries and providing information.
✨Tip Number 3
Be prepared to discuss your availability. Since the role includes specific hours and potential extra shifts, having a clear understanding of your schedule and flexibility can demonstrate your eagerness to meet the organisation's needs.
✨Tip Number 4
Network with current or former YMCA employees if possible. They can provide insights into the work culture and expectations, which can help you tailor your approach and questions during the interview.
We think you need these skills to ace Receptionist in Redhill
Some tips for your application 🫡
Understand the Role:Read the job description carefully to understand the responsibilities and requirements of the Receptionist position at YMCA East Surrey. Tailor your application to highlight relevant skills and experiences.
Craft a Strong CV:Create a CV that showcases your administrative skills, customer service experience, and any relevant qualifications. Make sure to include specific examples of how you've successfully managed reception duties or similar roles.
Write a Compelling Cover Letter:Your cover letter should express your enthusiasm for the role and the organisation. Mention why you want to work at YMCA East Surrey and how your values align with theirs. Be sure to address your availability for the specified hours.
Proofread Your Application:Before submitting, thoroughly proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a receptionist role.
How to prepare for a job interview at YMCA East Surrey
✨Know the Role
Familiarise yourself with the responsibilities of a receptionist at YMCA East Surrey. Understand the importance of providing an efficient and professional service to members and the public, as this will help you demonstrate your suitability for the role.
✨Dress Professionally
First impressions matter! Make sure to dress smartly and professionally for your interview. This shows that you take the opportunity seriously and are ready to represent the organisation well.
✨Prepare for Common Questions
Anticipate questions related to customer service, handling difficult situations, and your availability. Be ready to share examples from your past experiences that highlight your skills and adaptability in a reception environment.
✨Show Enthusiasm for the Organisation
Research YMCA East Surrey and express your enthusiasm for their mission and values during the interview. Showing genuine interest can set you apart from other candidates and demonstrate that you are a good cultural fit.
