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- Tasks: Support families with children aged 0-19 through group projects and one-to-one assistance.
- Company: Join a respected charity dedicated to empowering vulnerable children and young people.
- Benefits: Enjoy discounted childcare, gym membership, and generous annual leave.
- Other info: Flexible hours with opportunities for professional growth in a supportive environment.
- Why this job: Make a real difference in your community while gaining valuable experience.
- Qualifications: Passion for helping others; experience in family support is a plus but not essential.
The predicted salary is between 20000 - 24000 £ per year.
Employment Type: Part Time
Application Start Date: 27-02-2026
Application End Date: 30-03-2026
Location: Epsom Downs, Surrey, KT18 5RJ
Work Style: On-site
Industry: Non-profit charitable organisations
Mission: Our mission is to provide opportunities for people to develop to their full potential, with a focus on children and young people and those who are vulnerable, have a disability or face disadvantage.
Job Purpose: To provide family support for families with children and young people aged 0-19 years old (up to 25 years for young adults with additional needs) by involving them in a range of group projects and offering one-to-one support.
Motivation: We are seeking candidates who are passionate about working for a charity and making a difference to the lives of the children and young people in our community. If you're enthusiastic about this opportunity but your experience doesn't align perfectly with every requirement, we encourage you to apply anyway and demonstrate how your experience is transferrable. You may be just the right candidate.
Key Responsibilities:
- Build positive relationships with all families referred to the Family Centre by offering one-to-one and group support.
- Developing and delivering a programme of Emerging Needs group activities including drop-in sessions for families awaiting support from a Family Support Worker, evidence-based parenting sessions such as Parenting Puzzle.
- Supporting the Family Centre Manager to assess the needs of families referred to the Family Centre and signposting to appropriate supportive provision.
- Accompanying families to group activities to improve their access and build confidence.
- Contact families waiting to be allocated to a Family Support Worker to ensure that appropriate support is in place and that their needs are being met.
- Research new and existing community support opportunities and ensure that these are publicised regularly to families and YMCA East Surrey colleagues.
- Building relationships with relevant statutory and voluntary sector partners such as School Link Workers, Surrey County Council Officers, HomeStart Workers and colleagues from the wider voluntary, community and faith sectors.
- Ensure all safeguarding concerns are raised immediately with the Centre DSLs or Family Centre Manager.
- Support the Family Centre Manager to meet Family Centre KPIs and Guidance on Working with Families on the Pre-Allocation List.
- Supporting Family Centre Manager to work with partners and groups across the district, sharing and signposting relevant information to develop services and activities.
- Provide support for the family, using a variety of interventions including motivational interviewing, solution focused approaches and accredited parenting strategies.
- Deliver 1:1 evidence-based parenting programmes of support to achieve best outcomes for families and priority groups and record observations on electronic systems to the agreed standard and within agreed timescales.
- Develop community knowledge and links for the benefit of children, young people and their families and the wider family support service.
- Use the various IT systems and programmes to log families progress which includes the Early Help Management system and Outcome Star records.
- Work alongside other YMCA East Surrey Children and Young People colleagues and staff to share good practice.
- Ensure YMCA East Surrey's policies and procedures are always followed, including safeguarding and health and safety.
- Any other duties are required to be performed within the grade and remuneration of the role.
Pay: FTE £26,780 - £29,974 per annum salary pro rata and dependent on experience and qualifications.
Hours Of Work: 14 hours per week, flexibility regarding days worked, occasional evening work required in line with needs of service with a corresponding later start time.
Type Of Contract: Part Time Permanent
Benefits:
- Be part of a long-standing and well-respected charity.
- Discounted childcare for permanent employees.
- Gym membership and free access to all leisure facilities for permanent employees.
- Eligibility for Blue Light Discount Retail Card.
- Cycle to Work Scheme.
- 6.6 weeks annual leave which increases after 2 years continuous service.
- Free access to our Employee Assistance Programme.
- On site parking.
CLOSING DATE: 30/03/2026, Interview will be held week commencing 06/04/2026.
An inclusive workplace: We are committed to policies and practices of equality, diversity and inclusion and to supporting our people to make sure our culture is consistent with this commitment.
Accessibility: If you require assistance or have questions regarding the application process, please do contact us.
Safeguarding and DBS Check: YMCA East Surrey requires all staff and volunteers to be committed to safeguarding and promoting the welfare of children and young people, and to respond proactively to safeguarding concerns. Successful applicants are required to undertake an Enhanced DBS (including the Children and Adults barred lists) check, along with reference checks.
Family Support Coordinator, Permanent 14 hours per week in Epsom employer: YMCA East Surrey
Contact Detail:
YMCA East Surrey Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Family Support Coordinator, Permanent 14 hours per week in Epsom
✨Tip Number 1
Network like a pro! Reach out to your connections in the non-profit sector, especially those who work with children and families. They might have insights or even know about openings that aren't advertised yet.
✨Tip Number 2
Prepare for the interview by researching the charity's mission and values. Show us how your passion aligns with our goal of supporting vulnerable families. We love candidates who can connect their experiences to our mission!
✨Tip Number 3
Practice your storytelling skills! Be ready to share specific examples of how you've made a difference in previous roles. We want to hear about your hands-on experience with families and how you’ve supported them.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining our team at YMCA East Surrey.
We think you need these skills to ace Family Support Coordinator, Permanent 14 hours per week in Epsom
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for working with families and children shine through. We want to see that you genuinely care about making a difference in our community!
Tailor Your Experience: Even if your background doesn't match every requirement, highlight transferable skills and experiences. We believe that diverse experiences can bring fresh perspectives, so don’t hold back!
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your relevant experiences and how they relate to the role of Family Support Coordinator.
Apply Through Our Website: Make sure to submit your application via our website. It’s the best way for us to receive your details and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at YMCA East Surrey
✨Know Your Mission
Before the interview, take some time to really understand the mission of the charity. Familiarise yourself with their focus on supporting children and young people, especially those who are vulnerable or face disadvantages. This will help you align your answers with their values and show your genuine passion for the role.
✨Showcase Your Experience
Even if your experience doesn't match every requirement, think about how your past roles have prepared you for this position. Be ready to discuss specific examples where you've built relationships, provided support, or worked in community settings. Highlight any relevant skills like motivational interviewing or solution-focused approaches.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the Family Centre's programmes, the team you'll be working with, or how they measure success. This not only shows your interest but also helps you determine if the role is the right fit for you.
✨Demonstrate Flexibility
Since the role requires flexibility regarding working hours, be prepared to discuss your availability and willingness to adapt. Share any previous experiences where you've successfully managed changing schedules or worked outside of typical hours to meet the needs of families or projects.