At a Glance
- Tasks: Assist in managing hotel operations and deliver exceptional customer service.
- Company: Great Western Hotel, a vibrant place to work with a focus on teamwork.
- Benefits: Free hotel stay, discounts on childcare, gym membership, and health insurance.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Join a dynamic team and make a real difference in guests' experiences.
- Qualifications: Confident, team player with a passion for customer service and willingness to learn.
The predicted salary is between 22721 - 22721 £ per year.
Hours: 37.5 per week (includes evening and weekends)
Contract: Permanent
Salary: £22,721.25 per annum (payable monthly)
Benefits:
- 1 night free stay at one of the YMCA Hotels
- 60% discount on childcare fees for children up to 3 years of age
- 20% discount on childcare for children over 3 for non-funded hours
- Free and discounted places for children attending Day Camps
- 28 Days Holiday plus Bank Holidays per year for full-time staff
- Staff Pension
- Free parking
- Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
- Health Insurance for those staff working over 16 hours per week
- Charity Worker’s Discount at certain high street stores
- Training budget
- Monthly raffle
- Mental Health Support
- Access to Occupational Health Assessment
- Discount at our Wedding Venue, Barley Wood
General Overview:
To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.
Duties And Responsibilities:
- Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
- Support managers and team ensuring excellent customer service at all times.
- Provide a high standard of motivation and be a superb role model for our team of apprentices.
- Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
- Meet, greet and register guests, and provide continuous outstanding guest service during their stay.
- Make and modify reservations accurately and efficiently.
- Multi-task as hotel operator and carry out concierge duties.
- Maintain a positive and upbeat persona with a desire to deliver outstanding customer service to our guests.
- Ability to multi-task and remain detail-oriented at all times.
Skills & Experience:
- Confident individual who is committed to providing opportunity to vulnerable young people.
- Team player and also able to work on own initiative.
- Self-motivated and flexible.
- Ability to provide emotional and social support whilst promoting learning and respect.
- Willingness to accept leadership and mentoring from management.
- Excellent communication skills both written and verbal.
- Excellent attendance and punctuality record.
- Commitment to providing a high standard of customer care.
- Ideally some hospitality or customer facing background, or willingness to undergo training.
- Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agents).
- Flexible attitude and willing to adapt to new pressures.
- I.T and social media skills would be a distinct advantage.
Education/Qualifications:
- Relevant Level 2 qualification or relevant proven experience.
- Excellent standard of written and verbal English.
- Personal licence or willingness to undergo training.
Hotel Guest Services & Operations Assistant in Telford employer: YMCA Dulverton Group
At the Great Western Hotel, we pride ourselves on being an exceptional employer that values our staff's well-being and professional growth. With a supportive work culture, comprehensive benefits including free gym membership, health insurance, and generous holiday allowances, we foster an environment where employees can thrive while making a meaningful impact in the hospitality sector. Join us in creating memorable experiences for our guests while developing your skills in a dynamic team setting.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Guest Services & Operations Assistant in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Great Western Hotel. Check out their social media and website to see what they value. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you handle customer service challenges or how you work in a team. The more comfortable you are, the better you'll perform when it counts!
✨Tip Number 3
Show off your personality! When you meet the team, let your enthusiasm shine through. Being friendly and approachable can make a huge difference. Remember, they’re looking for someone who fits in with their vibe, so don’t be afraid to be yourself!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your excitement about the role!
We think you need these skills to ace Hotel Guest Services & Operations Assistant in Telford
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the role of Hotel Guest Services & Operations Assistant. We want to see how you can bring your unique flair to our team!
Show Off Your Customer Service Skills:Since this role is all about providing outstanding guest service, don’t hold back on sharing examples of how you've excelled in customer-facing situations. We love hearing about your experiences that showcase your commitment to great service!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. We appreciate clarity, so make sure your passion for the role shines through without unnecessary fluff!
Apply Through Our Website:We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at YMCA Dulverton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Hotel Guest Services & Operations Assistant. Familiarise yourself with the daily tasks mentioned in the job description, like managing breakfast services and providing outstanding customer service. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Customer Service Skills
Since this position is all about delivering excellent customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Whether it’s a time you resolved a complaint or made someone’s day better, these stories will highlight your commitment to guest satisfaction.
✨Demonstrate Team Spirit
This role requires a strong team player who can also work independently. Be ready to discuss how you’ve collaborated with others in previous jobs or projects. Mention any leadership or mentoring experiences you have, as this will show that you can motivate and support your colleagues, especially apprentices.
✨Prepare for Practical Scenarios
Expect to face situational questions during your interview. Think about how you would handle common scenarios in a hotel setting, such as dealing with a difficult guest or managing multiple tasks at once. Practising these responses will help you feel more confident and articulate during the interview.
