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- Tasks: Assist in managing hotel operations and deliver exceptional customer service.
- Company: Great Western Hotel, a vibrant place to work with a focus on teamwork.
- Benefits: Free hotel stay, discounts on childcare, gym membership, and health insurance.
- Why this job: Join a dynamic team and make a difference in guests' experiences every day.
- Qualifications: Confident, team player with a passion for customer care and willingness to learn.
- Other info: Flexible hours with opportunities for personal growth and development.
The predicted salary is between 22721 - 25400 £ per year.
Hours: 37.5 per week (includes evening and weekends)
Contract: Permanent
Salary: £22,721.25 per annum (payable monthly)
Benefits:
- 1 night free stay at one of the YMCA Hotels
- 60% discount on childcare fees for children up to 3 years of age
- 20% discount on childcare for children over 3 for non-funded hours
- Free and discounted places for children attending Day Camps
- 28 Days Holiday plus Bank Holidays per year for full-time staff
- Staff Pension
- Free parking
- Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
- Health Insurance for those staff working over 16 hours per week
- Charity Worker’s Discount at certain high street stores
- Training budget
- Monthly raffle
- Mental Health Support
- Access to Occupational Health Assessment
- Discount at our Wedding Venue, Barley Wood
General Overview:
To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.
Duties And Responsibilities:
- Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
- Support managers and team ensuring excellent customer service at all times.
- Provide a high standard of motivation and be a superb role model for our team of apprentices.
- Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
- Meet, greet and register guests, and provide continuous outstanding guest service during their stay.
- Make and modify reservations accurately and efficiently.
- Multi-task as hotel operator and carry out concierge duties.
- Maintain a positive and upbeat persona with a desire to deliver outstanding customer service to our guests.
- Ability to multi-task and remain detail-oriented at all times.
Skills & Experience:
- Confident individual who is committed to providing opportunity to vulnerable young people.
- Team player and also able to work on own initiative.
- Self-motivated and flexible.
- Ability to provide emotional and social support whilst promoting learning and respect.
- Willingness to accept leadership and mentoring from management.
- Excellent communication skills both written and verbal.
- Excellent attendance and punctuality record.
- Commitment to providing a high standard of customer care.
- Ideally some hospitality or customer facing background, or willingness to undergo training.
- Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
- Flexible attitude and willing to adapt to new pressures.
- I.T and social media skills would be a distinct advantage.
Education/Qualifications:
- Relevant Level 2 qualification or relevant proven experience.
- Excellent standard of written and verbal English.
- Personal licence or willingness to undergo training.
General Assistant - Great Western Hotel in Telford employer: YMCA Dulverton Group
Contact Detail:
YMCA Dulverton Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land General Assistant - Great Western Hotel in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the Great Western Hotel. Check out their social media and website to understand their vibe and values. This will help you tailor your responses and show that you're genuinely interested.
✨Tip Number 2
Practice makes perfect! Grab a mate and do some mock interviews. Focus on common questions like how you handle customer service situations or work in a team. The more comfortable you are speaking about your experiences, the better you'll come across.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the General Assistant role!
We think you need these skills to ace General Assistant - Great Western Hotel in Telford
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone and a bit of enthusiasm can go a long way in making your application stand out.
Tailor Your Application: Make sure to tailor your application to the General Assistant role at Great Western Hotel. Highlight any relevant experience or skills that match the job description. We love seeing how your background fits with what we’re looking for!
Be Clear and Concise: Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to understand your experience and why you’d be a great fit for our team.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, you’ll find all the details you need about the role and our company there.
How to prepare for a job interview at YMCA Dulverton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the General Assistant role at the Great Western Hotel. Familiarise yourself with the duties and responsibilities listed in the job description, such as providing excellent customer service and supporting the management team. This will help you demonstrate your enthusiasm and suitability for the position.
✨Showcase Your Customer Service Skills
Since this role heavily focuses on customer service, prepare examples from your past experiences where you've excelled in this area. Think about times when you went above and beyond for a guest or resolved a difficult situation. Sharing these stories will highlight your commitment to outstanding service.
✨Demonstrate Team Spirit
As a General Assistant, you'll be working closely with a team, including apprentices. Be ready to discuss how you’ve collaborated with others in previous roles. Emphasise your ability to motivate and support team members, as well as your willingness to learn from management. This shows that you're a team player who values collaboration.
✨Prepare Questions for Them
Interviews are a two-way street, so come prepared with thoughtful questions about the hotel and its culture. Ask about training opportunities, team dynamics, or how they measure success in this role. This not only shows your interest but also helps you determine if the Great Western Hotel is the right fit for you.
