At a Glance
- Tasks: Assist in managing hotel operations and deliver exceptional customer service.
- Company: Great Western Hotel, a vibrant place to work with a focus on teamwork.
- Benefits: Free hotel stay, discounts on childcare, gym membership, and health insurance.
- Other info: Flexible hours with opportunities for personal growth and development.
- Why this job: Join a supportive team and make a difference in guests' experiences.
- Qualifications: Confident, team player with a passion for customer care and willingness to learn.
The predicted salary is between 22721 - 22721 £ per year.
Hours: 37.5 per week (includes evening and weekends)
Contract: Permanent
Salary: £22,721.25 per annum (payable monthly)
We reserve the right to withdraw this advert prior to the closing date for applications in the event that suitable candidates are identified and appointed.
Benefits:
- 1 night free stay at one of the YMCA Hotels
- 60% discount on childcare fees for children up to 3 years of age
- 20% discount on childcare for children over 3 for non-funded hours
- Free and discounted places for children attending Day Camps
- 28 Days Holiday plus Bank Holidays per year for full-time staff
- Staff Pension
- Free parking
- Free Gym membership – George Williams Centre, Bridgwater or The Beach Hotel Minehead
- Health Insurance for those staff working over 16 hours per week
- Charity Worker’s Discount at certain high street stores
- Training budget
- Monthly raffle
- Mental Health Support
- Access to Occupational Health Assessment
- Discount at our Wedding Venue, Barley Wood
General Overview:
To assist with the management team on shift, ensuring great customer service and providing a high standard of motivation and role model for our team of apprentice staff.
Duties and responsibilities:
- Ensure smooth running of the breakfast, food, conference and bar as well as the day to day operation.
- Support managers and team ensuring excellent customer service at all times.
- Provide a high standard of motivation and be a superb role model for our team of apprentices.
- Ensure high standards are achieved and internal operations are performed in an effective and efficient manner.
- Meet, greet and register guests, and provide continuous outstanding guest service during their stay.
- Make and modify reservations accurately and efficiently.
- Multi-task as hotel operator and carry out concierge duties.
- Maintain a positive and upbeat persona with a desire to deliver outstanding customer service to our guests.
- Ability to multi-task and remain detail-oriented at all times.
Skills & Experience:
- Confident individual who is committed to providing opportunity to vulnerable young people.
- Team player and also able to work on own initiative.
- Self-motivated and flexible.
- Ability to provide emotional and social support whilst promoting learning and respect.
- Willingness to accept leadership and mentoring from management.
- Excellent communication skills both written and verbal.
- Excellent attendance and punctuality record.
- Commitment to providing a high standard of customer care.
- Ideally some hospitality or customer facing background, or willingness to undergo training.
- Willingness to undergo training in EPOS, PMS (Property Management Systems) OTAs (Online Travel Agencies).
- Flexible attitude and willing to adapt to new pressures.
- I.T and social media skills would be a distinct advantage.
Education/Qualifications:
- Relevant Level 2 qualification or relevant proven experience.
- Excellent standard of written and verbal English.
- Personal licence or willingness to undergo training.
General Assistant - Great Western Hotel in Taunton employer: YMCA Dulverton Group
At the Great Western Hotel, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee well-being and growth. With benefits such as free gym membership, health insurance, and generous holiday allowances, we ensure our team members feel valued and motivated. Located in a vibrant area, our commitment to providing opportunities for personal development and a positive work environment makes us an ideal choice for those seeking a rewarding career in hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land General Assistant - Great Western Hotel in Taunton
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on the Great Western Hotel. Understand their values and what they stand for. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Grab a friend or family member and do some mock interviews. Focus on common questions like how you handle customer service situations or how you work in a team. The more comfortable you are, the better you'll perform when it counts.
✨Tip Number 3
Dress to impress! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about the role.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the position and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a fantastic fit for the General Assistant role.
We think you need these skills to ace General Assistant - Great Western Hotel in Taunton
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A bit of humour or a personal touch can make your application stand out.
Tailor Your Application:Make sure to tailor your application to the General Assistant role at Great Western Hotel. Highlight your relevant experience and skills that match the job description. We love seeing how you connect your background to what we’re looking for!
Be Clear and Concise:Keep your application clear and to the point. Use simple language and avoid jargon. We appreciate straightforward communication, so make it easy for us to see why you’d be a great fit!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YMCA Dulverton Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the duties and responsibilities of a General Assistant at the Great Western Hotel. This will help you tailor your answers to show how your skills and experiences align with what they’re looking for.
✨Showcase Your Customer Service Skills
Since this role is all about providing outstanding customer service, be ready to share specific examples from your past experiences. Think of times when you went above and beyond for a customer or handled a difficult situation with grace. This will demonstrate your commitment to excellent service.
✨Demonstrate Team Spirit
The hotel values teamwork, so be prepared to discuss how you work well with others. Share stories that highlight your ability to collaborate, support colleagues, and contribute positively to a team environment. This will show that you can be a great role model for apprentice staff.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! This shows your interest in the role and the company. You might ask about the training opportunities available or how the team supports each other during busy periods. It’s a great way to engage with the interviewers and leave a lasting impression.
