Housing Mobile Night Worker in Crawley

37.5 hours per week / permanent / working onsite / this role operates on a seven-day rolling rota following a four-on, four-off shift pattern. Shifts will include evenings, weekends and bank holidays. Working hours are Sunday - Thursday 8pm-7am and Friday to Saturday 9pm-8am.

As this is a mobile role, a full UK driving licence and access to a vehicle insured for business use are essential.

YMCA DownsLink Group, our mission is to help children and young people have a fair chance to be who they want to be. We do this by providing a safe home, building life skills and self-confidence, and supporting emotional wellbeing and mental health.

Our Values - we do what’s right, we work with heart, and we build real connections - guide and shape how we show up for children and young people we support and for each other.

We are looking for a Housing Mobile Night Worker to provide flexible assistance across our high-support, medium-support, and transitional housing services. In this role, you will help ensure our properties remain safe, secure and welcoming throughout the night.

Our services provide 24-hour supported housing for young people aged 16–25, offering high-level, medium-level and transitional housing options. We take a trauma-informed and psychologically informed approach, supporting residents to build essential life skills, identify personal goals, and work towards their aspirations, enabling them to move on to fully independent living.

What you will be doing

In this mobile role, you will travel between supported housing sites across Crawley and Horsham throughout the night, ensuring each service remains safe, secure and welcoming. You will carry out routine checks of unstaffed properties—including communal areas, gardens and external spaces—to ensure they are quiet, well-maintained and compliant with health and safety standards.

You will provide responsive assistance to residents who may need help, and act quickly when concerns arise. You will respond to calls from the on-call manager and attend sites where an incident, accident or potential risk has been reported, completing thorough checks and taking appropriate action.

When required, you will work alongside the on-site Night Workers at Crawley Foyer and Horsham Y Centre, helping to maintain a safe and secure environment. This will include monitoring CCTV, completing building checks and keeping accurate records of night-time activity. You will also take a proactive approach to preventing anti-social behaviour, work closely with support staff, and carry out one-to-one interventions with young people who may be experiencing a mental health crisis or require medical assistance.

This role involves lone working, so you will need to be confident in decision-making and in following procedures. However, before joining the rota, you will have the opportunity to get to know the team and services, take part in a full induction, complete the required training, and undertake shadow shifts to ensure you feel confident, supported, and well prepared.

If you are enthusiastic about this opportunity but don’t meet every single requirement, we still encourage you to apply. Your skills and experiences may be more transferable than you think, and you could be exactly the person we are looking for.

About You

A dynamic role for someone who is passionate and empathetic, able to adapt to changing situations while maintaining a strong focus on young people’s safety and wellbeing.

Experience and knowledge

• Experience in a customer-facing role, staying calm and solutions-focused during challenging situations.
• An understanding of the needs and experiences of young people and adults at risk.
• Awareness of trauma and the ability to work in a strengths-based, compassionate way.
• Confidence in accurate record-keeping, including incident logs and health and safety checks.
• Basic safeguarding knowledge and the ability to maintain professional boundaries (training provided).

Skills and abilities

• ESSENTIAL: a full, valid UK driving licence with the ability to travel between sites.
• You will bring an awareness of the challenges young people face and the ability to connect with them positively.
• Ability to de-escalate situations and manage challenging behaviour calmly.
• Clear verbal and written communication, with accurate handovers for day-time colleagues.
• Strong interpersonal skills, able to build positive relationships.
• Comfortable lone-working, using initiative, and working as part of a team.
• Competent IT skills, including Microsoft 365 and basic system navigation (training provided).