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- Tasks: Manage accommodation services, focusing on rent collection, voids, and client engagement.
- Company: Join YMCA Doncaster, a youth-focused provider of social housing making a real impact.
- Benefits: Enjoy a supportive work environment with opportunities for professional development and community impact.
- Why this job: Make a difference in young people's lives while developing your management skills in a dynamic setting.
- Qualifications: Experience in social housing management and a relevant qualification are essential.
- Other info: Be part of an On Call rota and engage with a passionate team dedicated to youth support.
The predicted salary is between 36000 - 60000 £ per year.
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Overview
Base pay range: This range is provided by YMCA Doncaster. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Are you a proactive, experienced housing professional ready to make a difference to young people’s lives? Join YMCA Doncaster as our Accommodation Manager and help to provide and improve services that young people can rely on.
We are a youth-focused registered provider of social housing, currently providing 30 bedspaces with ambitions to create more. This role is focused on landlord services and compliance, particularly with regard to voids, rent / service charge collection, the pro-active resolution of behavioural / engagement issues and the processing of complaints.
We currently provide youth support coaching via a separately managed programme; oversight of this does not currently form part of the Accommodation Manager role.
As a part of our management team, you will be involved in dealing with staffing, client or other issues across the wider organisation as they arise, and you will be part of our On Call rota.
You will be able to develop a strong understanding of our various services and users, and particularly the issues arising in an accommodation setting for young people.
You will have strong recent experience, an understanding of relevant regulatory issues and great organisational skills.
Job Purpose
To manage YMCA Doncaster’s accommodation provision, being responsible for rent collection, void management, behaviour management, engagement in other YMCA Doncaster provision and the monitoring of performance across those areas, and to manage occasional funded projects as agreed.
Main Responsibilities
- To be accountable for meeting or exceeding targets for rent collection, applications and void management.
- To oversee the proactive management of behaviour, engagement and complaints.
- To provide line management to the accommodation team including recruitment, induction and training.
- To advise senior staff on matters impacting policies or procedures, and to bring day-to-day experience to developmental / strategic discussions.
- To contribute to gathering information and evidence relating to the regulatory framework for registered providers, safety issues and other licencing and similar matters.
- To take responsibility for the operation, performance and monitoring of funded programmes as agreed (eg food cupboard stocks, move on grants, resident voice).
- To maintain effective relationships with resident clients, ensuring the provision of a professional and customer-focused service.
- To oversee YMCA Doncaster’s client recording system for residents and other beneficiaries, including implementation, inductions and troubleshooting.
- To submit CORE and other individual returns as necessary.
- To manage specified income and expenditure budgets, ensuring good value and identifying cost-saving opportunities.
- To provide regular and occasional reports as required, including for the monitoring of targets.
- To cover accommodation, reception or other duties where necessary in times of absence or vacancies.
- To act as a shift Duty Manager, including dealing with any safeguarding, staffing, client or other issues arising during periods of duty.
- To be part of the On Call rota with two or three others, responding effectively to concerns. This will include finding cover in the case of sickness or other absence, or covering a shift at short notice when no other cover is available.
- To develop and maintain appropriately professional relationships with clients, users and other staff, and to maintain confidentiality at all times.
- To represent senior staff and the Association positively in all relationships, both internal and external.
- To work within the policies and procedures of YMCA Doncaster, and to contribute to their development.
- Other reasonable duties as required from time to time by the Line Manager.
Please click on the apply button to progress with your application.
Seniority level
- Mid-Senior level
Employment type
- Full-time
Job function
- Project Management, Administrative, and Customer Service
- Industries
- Civic and Social Organizations, Non-profit Organizations, and Individual and Family Services
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Accommodation Manager employer: YMCA Doncaster
Contact Detail:
YMCA Doncaster Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Accommodation Manager
✨Tip Number 1
Familiarise yourself with the specific challenges faced by young people in accommodation settings. Understanding their needs and concerns will help you demonstrate your commitment to improving their lives during interviews.
✨Tip Number 2
Network with professionals in the social housing sector, especially those who have experience with youth services. Attend relevant events or join online forums to gain insights and make connections that could benefit your application.
✨Tip Number 3
Research YMCA Doncaster's current projects and initiatives. Being knowledgeable about their work will allow you to tailor your discussions and show how your skills align with their goals during the interview process.
✨Tip Number 4
Prepare examples from your past experiences that highlight your ability to manage voids, rent collection, and behavioural issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses effectively.
We think you need these skills to ace Accommodation Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in social housing, particularly in areas like rent collection, void management, and handling behavioural issues. Use specific examples to demonstrate your skills.
Craft a Compelling Cover Letter: Write a cover letter that reflects your passion for working with young people and your understanding of the challenges they face in accommodation settings. Mention how your experience aligns with the responsibilities outlined in the job description.
Showcase Your Organisational Skills: In your application, emphasise your strong organisational and administrative skills. Provide examples of how you've effectively managed complex workloads and met targets in previous roles.
Highlight Communication Skills: Demonstrate your effective verbal and written communication skills in your application. Mention experiences where you successfully communicated with colleagues and clients, especially those with complex needs or challenging behaviours.
How to prepare for a job interview at YMCA Doncaster
✨Show Your Passion for Youth Support
Make sure to express your enthusiasm for working with young people and improving their lives. Share any relevant experiences that highlight your commitment to youth support and how you can contribute positively to their accommodation needs.
✨Demonstrate Your Knowledge of Compliance
Familiarise yourself with the regulatory issues surrounding social housing in England. Be prepared to discuss how you would ensure compliance in areas like rent collection, void management, and handling complaints effectively.
✨Highlight Your Organisational Skills
Given the complexity of the role, it's crucial to showcase your organisational abilities. Provide examples of how you've managed multiple tasks or projects simultaneously, ensuring that you meet targets and maintain high standards.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-life situations. Think about past experiences where you had to deal with behavioural issues or complaints, and be ready to explain how you handled them successfully.
