Support Services Officer

Location: Hybrid Role

Status: 21 hours per week

Closing Date: 5 May 2026

Location: minimum of 2 days per week from our office in Stroud, Gloucestershire. Preferably working Monday to Thursday, but can be discussed at interview.

Are you a motivated, forward thinking person with the ability to provide high quality administrative support? We are looking for a Support Services Officer to work alongside our nurse team to provide administrative support, with a particular focus on managing financial assistance delivered through the Rebuilding Futures Fund.

As a centre of expertise for after-care and support, we have established a successful Rebuilding Futures Fund (RFF), providing financial, practical and emotional support to people of all ages affected by meningitis across the UK.

About the job

This role includes a wide range of administrative tasks:

• Working with financial systems
• Maintaining accurate database records
• Coordinating the ordering of goods and services
• Liaising with a variety of stakeholders
• Communicating directly with individuals and families who have been impacted by meningitis

We are looking for someone who is organised, detail-oriented, flexible, and able to demonstrate empathy and compassion for those we support.

Administration

• Act as the primary point of contact for RFF-related work, both internally and externally, liaising with the nurse team regarding decisions and agreed actions.
• Provide administrative assistance to the Information and Support Team across all areas of service delivery.
• Contribute to the development and delivery of the RFF, including creating and refining processes and procedures.
• Process all RFF applications, including conducting initial assessments.
• Coordinate the ongoing distribution and monitoring of financial awards.
• Support the marketing and promotion of the RFF, including maintaining website content and developing case studies.
• Prepare financial and activity reports in advance of monthly RFF panel meetings.
• Organise and attend monthly panel meetings and produce accurate minutes.
• Conduct desk research and gather information to support the ongoing development of the Rebuilding Futures Fund.
• Ensure compliance with Meningitis Now policies and procedures, including data protection requirements.
• Carry out other administrative duties as requested by the Helpline and Information Manager.

Data Management

• Follow detailed Salesforce processes and procedures to a high standard of accuracy.
• Produce data and reporting relating to the Rebuilding Futures Fund.
• Ensure accurate records are kept for all RFF activities in line with data protection policies.

Communication

• Communicate sensitively and professionally with applicants, therapists, suppliers, and other stakeholders.
• Liaise with the Support Team regarding application processing and supporter enquiries.
• Share regular updates across the wider organisation on RFF activity and outcomes.

What we're looking for

Essential Selection Criteria

• Significant experience in an administrative role with strong IT capability.
• Experience using a Customer Relationship Management (CRM) database - Salesforce or equivalent.
• Experience producing activity and financial reports.
• Experience developing and implementing administrative processes and procedures.
• Proficiency with Microsoft Office, including Excel.

Essential Skills

• Self-motivated, able to work independently and as part of a team.
• Excellent written skills, numeracy, and reporting ability.
• Strong communication skills with the ability to work sensitively with a diverse range of people.
• Ability to handle confidential information with discretion and empathy.
• Strong time-management skills, able to meet multiple deadlines and manage competing priorities.
• High level of accuracy and attention to detail.
• Excellent organisational and planning skills.
• Ability to manage a variety of tasks simultaneously.
• Comfortable discussing sensitive or difficult topics with people affected by meningitis.

Desirable Selection Criteria

• Experience administering a financial assistance programme.
• Experience working within a support-based service.

Ready to apply?

For an informal chat please contact Claire Donovan at claired@meningitisnow.org or Caroline Lyons at carolinel@meningitisnow.org. For any application queries please contact Laura Smith, HR Manager on 01453 769 039 or email lauras@meningitisnow.org.

To apply, please complete the application form by following the 'Apply Now' button below. Please note that due to using an anonymised recruitment process, only responses to the application questions will be used for shortlisting. If you choose to upload a CV or covering letter, this information won't be seen until after shortlisting has been completed. Therefore, please ensure you clearly demonstrate in the application form how your experience and skills fit with the requirements outlined.

Closing date for applications: 9am Tuesday 5 May 2026

Interviews: Tuesday 12 May 2026

We’d love to hear from you directly, so please keep your application in your own words rather than using AI tools.

Note: Meningitis Now reserves the right to close this advert early or extend it depending on the number of sufficient applications received. If you are interested, please apply as soon as possible.

Right to Work

Meningitis Now, as dictated by law, is duty-bound to demonstrate that we hold proof of eligibility to work in the UK for all our employees. Therefore we are unable to consider applications from candidates who are unable to provide this.

Safeguarding

Meningitis Now is committed to safeguarding and promoting the welfare of children, young people and adults at risk and expects all staff and volunteers to share this commitment. The suitability of all prospective employees or volunteers will be assessed during the recruitment process. Shortlisted candidates will be required to complete a Criminal Record Disclosure Form prior to interview and the successful candidate will be required to complete regular safeguarding training and undertake a DBS check at the appropriate level for the role.

This application will be anonymised to begin with - so your personal information won't be shown to the hiring manager until they choose to reveal it. You should be careful not to put any identifying information in your answers to any extra application questions.