Receptionist - Part Time

We are delighted to share an exciting part-time (working every Friday 9am-5pm) opportunity for a Receptionist to join our teams at The Door W4 and The Hogarth Medispa.

About Us

This role will allow you the unique opportunity to work across both The Door W4 and the Medispa, within The Hogarth Health Club. We are a long-established family-owned Club, set in two acres of beautiful, secluded grounds right in the heart of Chiswick. The Door W4 is a truly unique health, wellness and aesthetics space. A building that is rooted in nature, specifically designed to help guests achieve their physical goals and aspirations in total comfort. We truly offer a trusted and energising place where exceptional staff deliver personal results in premium spaces.

About the job

As Receptionist you are the first and ongoing point of contact for The Door W4 and spa clients, ensuring every interaction reflects our premium, personalised, and welcoming ethos. You will create a seamless and uplifting client experience by providing attentive care, accurate information, and smooth administrative support, while also supporting therapists and the wider team to maintain efficient operations. By representing the brand with professionalism, warmth, and attention to detail, you will enhance client satisfaction, promote other services, and contribute to the overall growth and excellence of our Clinics.

CLIENT EXPERIENCE

• Ensure all interactions with members, guests and colleagues reflect the Club values – be a brand ambassador - be present and aware of approaching clients as much as reasonably possible;
• Maintain music and atmosphere in the spa
• Prepare facilities, robes, towels, and refreshments
• Handle client interactions with due care – provide information, find out answer, or elevate accordingly
• Invite feedback, signpost methods of contact
• Maintain excellent personal presentation standards, including always wearing the correct uniform

ADMINISTRATION

• Monitor and respond promptly to emails and calls
• Create and update client accounts with accuracy and in accordance with Data Protection policies
• Process vouchers for external clients in compliance with offer conditions
• Organise treatment times and slots for spa days, balancing availability for members with client preferences
• Record treatment notes where required, supporting therapists and maintaining client care continuity
• Process payments for treatments, packages and retail purchases - promote and upsell where appropriate with client individuality in mind
• Maintain individual therapist commission spreadsheets, cross-checking data with booking systems to submit accurate records to the Accounts team
• Place orders with Accounts team or external suppliers

BUSINESS SUPPORT

• Set up treatment rooms for therapists
• Perform end of shift safety checks, such as ensuring wax pots and laser machines are switched off
• Collaborate with the Communications team on promotional materials
• Liaise between The Door W4 and MediSpa teams to avoid therapist conflicts and ensure smooth operations
• Internally promote The Door W4 to existing MediSpa clients where appropriate
• Liaise daily with Front of House and the Duty Manager to communicate items such as staffing, maintenance issues, and ongoing promotions, so they are known amongst the wider Hogarth team
• Proactively raise ideas to improve the MediSpa’s overall offering, including operational and aesthetic adjustments

To succeed in this role you will have:
- A keen interest in the beauty and aesthetics industries;
- Excellent communication and customer service skills;
- A friendly, professional and well-presented manner;
- Strong organisational skills and attention to detail;
- The ability to multitask and remain calm under pressure;
- Ability to work with computer systems, send emails and manage online bookings;
- Previous reception or hospitality experience is a must.

This role is ideal for you if you enjoy working with people, have previous experience in a similar role, thrive in a dynamic setting and would like to be part of two respected, wellness-focused businesses.