At a Glance
- Tasks: Welcome members, serve food and drinks, and create a friendly atmosphere.
- Company: Join The Hogarth, a family-owned health club with a vibrant community.
- Benefits: Enjoy staff discounts, gym access, and growth opportunities in a supportive team.
- Other info: Flexible mixed shifts with training provided and a focus on teamwork.
- Why this job: Be part of a welcoming environment where your passion for hospitality shines.
- Qualifications: Experience in customer service and a love for engaging with people.
The predicted salary is between 18900 - 23100 £ per year.
The Hogarth Health Club is currently looking for a full-time, mixed shift Front of House staff member. If you are keen to be a part of a vibrant team and ready to offer exceptional service to our members, working in a truly welcoming Health Club, then read on!
About Us
The Hogarth is a long-established, family-owned health and lifestyle club set in two acres of secluded grounds in the heart of Chiswick. With a warm, friendly, and genuinely welcoming atmosphere, we take great pride in the exceptional service we offer our members. We offer outstanding facilities including:
- A fully equipped gym;
- Tennis and squash courts;
- Swimming pool;
- Exercise studios - including Reformer Pilates;
- Lounge bar & restaurant;
- Beauty spa & alternative therapies clinic;
- Free private parking.
We are currently looking for a full-time Front of House team member, working 40 hours per week, mixed shifts, to join our fantastic team.
About the job
This is a combined Front of House role. You will work within our restaurant/bar as well as a receptionist. You are the primary contact with our members and responsible for creating a great first impression, delivering excellent customer service at both the front desk and in our bar/cafe area.
Key Responsibilities
- Welcoming and greeting members and guests
- Answering calls promptly and politely
- Booking appointments and processing payments
- Maintaining front desk professionalism, offering a warm and professional welcome and service for our members
- Preparing and serving a variety of coffee beverages, serving food to customers in our recently refurbished restaurant
- Ensuring cleanliness of reception, bar and restaurant areas - ensuring consistent service and standards for our members
- Assisting with events and daily operations of bar/restaurant
- Creating a positive and friendly environment for members by engaging with them, checking back after meals are served and generally ensuring they feel welcome and a part of The Hogarth community.
What We’re Looking For
- Experience in customer-facing roles/hospitality within a premium environment
- Experience within a restaurant environment
- Strong administrative and computer skills
- High attention to detail - managing processes and standards consistently with immaculate presentation
- Excellent communication and telephone manner
- Ability to work independently and in a team - being adaptable and taking initiative
- Passion for delivering exceptional service
- Energetic, enthusiastic and reliable
- Confidence to engage with members
Benefits & Further Details
- Full-time: Mixed shifts with some early starts, evening and weekend work
- Training provided and opportunities for growth within a supportive team
- Access to our gym facilities and staff discounts on food, drink and other services.
Interested? Come and be part of a place where high standards meet a friendly, down-to-earth atmosphere. If you're passionate about people, hospitality and health & fitness, we’d love to hear from you.
Front of House - Full Time employer: YMCA Brighton
At Danny’s Dream, we pride ourselves on being an outstanding employer that prioritises the wellbeing and development of our staff. With a strong commitment to work-life balance, our supportive culture fosters teamwork and personal growth, while our comprehensive benefits, including gym discounts and a free counselling service, ensure that our employees feel valued and empowered. Join us in making a meaningful impact in the lives of individuals with complex needs, all within a nurturing environment that champions dignity and independence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House - Full Time
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like YMCA Brighton. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to YMCA Brighton
Don't be shy about reaching out to YMCA Brighton directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House - Full Time
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about YMCA Brighton and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at YMCA Brighton
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
