At a Glance
- Tasks: Lead daily operations at our health and leisure hub, ensuring a safe and welcoming environment.
- Company: Join YMCA Bournemouth, a global organisation making a local impact in your community.
- Benefits: Enjoy competitive salary, pension contributions, discounted gym memberships, and ongoing training opportunities.
- Other info: Be part of a passionate team dedicated to empowering individuals and building stronger communities.
- Why this job: Make a real difference in people's lives while developing your leadership skills in a supportive team.
- Qualifications: Previous supervisory experience in leisure preferred; strong leadership and communication skills are essential.
The predicted salary is between 29000 - 29865 £ per year.
Location: Broadstone
Employment type: Full-time
Working hours: 40 Hours per week (Monday – Sunday) (including bank holidays)
Salary: £29,000.00 – £29,865.00 per annum
About us:
YMCA Bournemouth is a part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.
About the position:
We are looking for a Manager on Duty to join our team, to support management in the delivery of the Junction’s operational activities/services, as well as other YMCA sites as required, ensuring delivery is always professional and friendly. As part of the role, you will work within the sports and leisure department, ensuring the day-to-day operations of the centre run smoothly. You will correctly record and follow the manager on duty checklist, adhering to YMCA Bournemouth policies and systems. A rota basis is set in place for the manager on duty team.
This role will involve:
- Acting as point of contact during shifts, ensuring safe and efficient operations
- Supervising and supporting staff, including lifeguards and receptionists
- Delivering outstanding customer service and handling enquiries, feedback and complaints professionally
- Ensuring all health and safety procedures are followed, including emergency response where required
- Monitoring facilities cleanliness, equipment maintenance and overall presentation
What we’re looking for:
You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.
Skills and competencies:
- Strong leadership and communication skills
- Ability to stay calm under pressure and make decisions confidently
- Good organisational and problem-solving abilities
Personal attributes:
We are looking for a natural and energetic leader with a passion for the health and fitness industry.
Qualifications and experience:
- National pool lifeguard qualification (desired)
- Knowledge of leisure management systems (desired)
- Previous experience in a supervisory or duty management role (leisure preferred) (desired)
If you’re a motivated team player who shares our values and wants to be part of a supportive, impactful organisation, we’d love to hear from you!
Contribute to meaningful services and make a lasting, positive impact.
Join a passionate and supportive team that shares commitment to make positive change and build stronger communities.
Ongoing training and development opportunities to help you expand your skills and make an impact in your role.
Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services. Additional benefits include discounts on holiday clubs, swimming lessons, children’s activities, café purchases, room hire, wellbeing services and accommodation stays. Please note that employee benefits are subject to change.
Additional information:
The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance.
Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.
The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers.
If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly.
Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.
HOW TO APPLY
Please click on the link below to complete a YMCA Bournemouth application form.
Duty Manager - Health, Leisure & Community Hub in Broadstone employer: YMCA BOURNEMOUTH
YMCA Bournemouth is an exceptional employer, dedicated to fostering a supportive and inclusive work environment that empowers employees to make a meaningful impact in the community. With a strong focus on personal and professional development, staff enjoy ongoing training opportunities, competitive benefits including pension contributions and discounted services, and the chance to work alongside passionate individuals committed to health, leisure, and community well-being in the beautiful location of Broadstone.
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager - Health, Leisure & Community Hub in Broadstone
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on YMCA Bournemouth. Understand their mission and values, and think about how your experience aligns with their goals. This will help you stand out as someone who genuinely cares about their work.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on showcasing your leadership skills and how you've handled challenges in previous roles. The more comfortable you are, the better you'll perform!
✨Tip Number 3
Dress the part! Make sure you look professional and approachable for your interview. A smart appearance shows that you take the opportunity seriously and respect the organisation's values.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your appreciation for the opportunity and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace Duty Manager - Health, Leisure & Community Hub in Broadstone
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the health and fitness industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about making a positive impact in our community.
Tailor Your Application:Make sure to customise your application to highlight relevant experience and skills that match the role of Duty Manager. We love seeing how your background aligns with our mission and values, so don’t hold back!
Be Professional Yet Friendly:Remember, we’re all about delivering outstanding customer service. Your written application should reflect this by being professional but also approachable. Show us your personality while keeping it polished!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at YMCA BOURNEMOUTH
✨Know the Organisation
Before your interview, take some time to research YMCA Bournemouth. Understand their mission, values, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in being part of their team.
✨Showcase Your Leadership Skills
As a Duty Manager, strong leadership is key. Prepare examples from your past experiences where you've successfully led a team or handled a challenging situation. Be ready to discuss how you can motivate and support staff while ensuring smooth operations.
✨Demonstrate Customer Service Excellence
YMCA Bournemouth places a high value on outstanding customer service. Think of specific instances where you've gone above and beyond for customers. Highlight your ability to handle feedback and complaints professionally, as this will be crucial in your role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and decision-making skills under pressure. Practice responding to situations related to health and safety, staff supervision, and emergency responses to show you're ready for the challenges of the role.
