Team Leader – Night Support and Security in Bournemouth

Location: Bournemouth

Employment type: Full Time

Working Hours: 44 Hours per week, Monday–Sunday (including bank holidays)

Salary: £29,332.08 per annum

Application closing date: 11/09/2026

About Us: YMCA Bournemouth is part of a global organisation making a real difference at a local level in Bournemouth, Christchurch, and Poole. We are dedicated to creating inclusive, diverse, and forward-thinking services that address the needs of our community. Our work spans key areas such as Housing and Support, Family and Relationships, Youth Work, Training and Education, and Health and Wellbeing, all with the aim of enabling individuals to reach their full potential in mind, body, and spirit.

About The Position: We are looking for a Team Leader – Night Support and Security to join our team and contribute to the safety, security and wellbeing of our residents and the effective delivery of our night support services. As part of the role, you will work within the Housing department, ensuring the safety and security of YMCA residents, premises and staff while providing effective leadership and support to the night team.

This Role Will Involve:

• Being responsible for the ongoing leadership, supervision, training and support of the night team.
• Being responsible for the safety and wellbeing of all residents across all YMCA accommodation.
• Supervising the security of all YMCA housing premises and all related programme, public and office areas.
• Organising the night staff duty rota to ensure that accommodation is always staffed with appropriate Night Support personnel, and ensuring that the Housing Lead, Finance and HR staff are aware of extra hours worked and absences by the night team.
• Handling emergency situations relating to buildings and individuals in an appropriate manner.

What We’re Looking For: You will be a passionate and motivated individual who is driven by our mission to empower individuals and create stronger communities.

Skills And Competencies: Able to demonstrate:

• Customer focus while also being able to deal with difficult situations.
• Ability to work effectively in a diverse environment.
• Excellent communication skills – both written and verbal.
• Strong interpersonal skills, including dispute resolution, conflict resolution and de-escalation.
• Supervisory and leadership skills.

Personal Attributes: We are looking for an enthusiastic, proactive and committed Team Leader to supervise the security and safety of YMCA premises and complex clients during the hours of 9.00 p.m. to 8.00 a.m., and to be responsible for the support and leadership of the Night Support and Building Security team.

Qualifications And Experience:

Essential qualifications and experience:

• Experience of working with clients with some form of support need/vulnerable people in a strengths-based, trauma-informed way.
• A qualification in one of the following: Welfare Benefits, Housing Management, Housing-Related Support, NVQ Level 3 Health and Social Care, or Team Leading/Management.
• Experience of managing or supervising a team.
• Knowledge of adult safeguarding procedures.
• Ability to work unsocial hours, including additional hours as TOIL or overtime, as required.

Desirable Qualifications And Experience:

• Knowledge of tenancy/licence agreements and housing management procedures.
• Knowledge of Housing Benefit and DWP benefits.

Why join YMCA Bournemouth?

• Contribute to meaningful services and make a lasting, positive impact.
• Join a passionate and supportive team that shares commitment to make positive change and build stronger communities.
• Ongoing training and development opportunities to help you expand your skills and make an impact in your role.
• Enjoy a wide range of employee benefits including a competitive employer pension contribution, access to an Employee Assistance Programme with counselling and virtual GP services, discounted gym memberships, Blue Light Card eligibility, and savings across YMCA Bournemouth facilities and services.
• Additional benefits include discounts on holiday clubs, swimming lessons, children’s activities, café purchases, room hire, wellbeing services and accommodation stays.

Please note that employee benefits are subject to change.

Additional Information: The role has a statutory, occupational requirement to ensure the safety and welfare of all children, young people and adults at risk that they may come across using our services. The post holder will take responsibility for ensuring safeguarding children, young people and adults at risk as a priority and follow both YMCA Bournemouth safeguarding policy and BCP Safeguarding Children Partnership and Dorset Safeguarding Children Partnership statutory guidance. Employment will be subject to satisfactory references, right to work checks and a Disclosure and Barring Service check. If the role involves regulated activity with children or adults at risk, your employment will be subject to an Enhanced level DBS check prior to commencement date. All other applicable roles will be subject to a Basic level DBS check prior to commencement date.

The YMCA is an Equal Opportunity Employer. We are committed to the active promotion of equal opportunity, both in the provision of services and as an employer of paid and unpaid workers. If you have a disability and require any adjustments to support you during the application or interview process, or within employment, please contact us directly. Please note we do not offer sponsorship opportunities with employment. Applicants must have the legal right to work in the UK and provide appropriate documentation as required.