Senior Client Partner - London

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About YLD: YLD\’s mission is to empower our clients to forge ahead. We strive to enhance our clients\’ capabilities, ensuring they have an edge over their competitors. Our goal is to make our clients successful, and our team\’s excellence drives that. As a software engineering and design consultancy, we create lasting digital capabilities for our clients. With footprints in London, Lisbon, and Porto, we are a community of driven professionals.

Location: London

Department: Consulting

Hours: Full-time

About the role: YLD has grown over the last 18 months and has ambitious targets for continued growth. To support this, we\’re looking for a Senior Client Partner to manage client relationships, lead teams, and contribute to commercial strategies. Your role will involve partnering with clients, building trust, and working with consultants to ensure impactful engagements. Reporting to the Head of Client Services, you\’ll provide leadership for teams working on complex products or services.

Your responsibilities include:

1. Managing client engagements throughout their lifecycle, working with commercial and delivery teams to meet expectations.
2. Building long-term client relationships and establishing trust with key stakeholders.
3. Conducting regular account assessments and acting as a point of escalation.
4. Overseeing profitability, performance, billing, and payment processes.
5. Enhancing the perception of our work within client organizations and supporting transformation initiatives.
6. Collaborating with internal teams to manage staffing, including interviewing and onboarding new members.
7. Dealing effectively with people matters impacting client engagements.

Required skills and experience:

1. Proven success in similar roles within software development consultancies.
2. Strong stakeholder management and consulting experience.
3. Knowledge of large-scale software delivery in complex environments, with hands-on experience preferred.
4. Experience in complex organizations and multi-supplier settings is advantageous.
5. Excellent relationship-building skills and ability to foster trust.
6. Pragmatic, strategic approach to engagement management.
7. Strong communication skills, including writing marketing collateral and case studies.
8. Financial acumen and commercial awareness.

Personal qualities:

1. Self-motivated, proactive, and eager to develop.
2. Detail-oriented and pragmatic problem-solver.
3. Team-oriented and collaborative.
4. Analytical with a commitment to diversity and fairness.

Benefits include:

• Private health care (BUPA)
• Enhanced maternity/paternity leave
• Pension scheme
• 25 days annual leave + public holidays
• Training/conference allowance (£2000)
• Hardware allowance (£300)
• Mental health and sleep support via apps
• Performance-based bonus
• Employee referral schemes

Recruitment process:

1. Initial interview with Talent team (30/45 mins)
2. Interview with Head of Client Services (30 mins)
3. Panel interview (~1 hour)
4. Final interview with senior leadership (30 mins)

Our values:

• Growing every day
• Including everyone
• Building honest, ethical relationships
• Inspiring solutions
• Winning together

We are an equal-opportunity employer valuing diversity and offering a remote-first, flexible working environment.

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