Senior Client Services Partner in London

Our purpose is to help our clients develop the capabilities they need to outperform their competitors. YLD is a software engineering and design consultancy; we create digital capabilities for our clients that last beyond our engagement. To support an ambitious strategy, we’re looking for a Client Partner to join our team. This role combines responsibilities from managing client relationships, to managing teams as well as contributing to commercial plans.

You will do this by building relationships, building trust with key stakeholders and cementing your role as a trusted advisor. Working in partnership with our senior leadership team and reporting to our Head of Client Services, you’ll provide passionate, committed leadership and direction to the business. You’ll set teams working on complex products or services for clients, ensuring they have the guidance and resources needed.

This means working with Commercial Teams during the early commitments, identifying areas of opportunity throughout the engagement, and working with consultant teams to ensure that we are fulfilling the client's expectations of us; working closely with our clients to build long-term partnerships and establish trust with key stakeholders that empowers us to do things the way that we believe are in the best interest of the client.

• Running regular account assessments (weekly, monthly, quarterly) with the client as well as acting as a point of escalation as and when needed;
• Owning and managing profitability and performance across engagements, in line with our internal financial targets, as well as ensuring a smooth billing process and being a point of escalation for prompt payments from our clients;
• Driving the perception of our work within the client organisation and, when appropriate, supporting client transformation activities and identifying new potential avenues for further improvement;

Proven success of having worked in a similar role, preferably within a software development consultancy; strong consulting and stakeholder management experience; a wide knowledge of all aspects of large-scale software delivery in complex environments. Excellent relationship-building skills, gained from working with clients on complex software delivery engagements. A pragmatic and strategic approach to engagement management; from communicating with executive level stakeholders to writing and contributing to marketing collateral, you’ll be aware of when it’s appropriate to adapt your communication to suit the situation; strong financial skills and commercial awareness.

A believer in diversity and fairness.

• Company Private Health care
• Enhanced fully paid maternity and paternity leave for up to 6 months
• Company’s Pension Scheme
• 25 days annual holiday (excluding Public Holidays)
• £2000 annual allowance for Training/Conferences
• £300 annual allowance for additional hardware
• Mental Health support through access to Oli app
• Meditation/Sleep support through access to a Headspace or Calm app subscription
• AI support: your own Claude licence to help with writing, research, coding and everyday tasks
• Bonus (depending on Company performance and results)
• Company laptop
• Employee referral schemes

Our typical Recruitment Process looks like this:

• 1st Interview with someone from the Talent team (30/45 mins)
• 2nd Interview with one of our Senior Client Partners and HO Client Services
• 3rd Panel Interview with our Heads of Client Services, Engineering and Product Design

We live and breathe our values, and know you will too:

• Growing every day
• Including everyone
• Relationships built on honesty and ethics
• Inspiring solutions
• Winning together

We’re an equal-opportunity employer and value diversity of all kinds. We don’t discriminate based on race, religion, colour, national origin, gender, sexual orientation, pregnancy or maternity, age, marital status, or disability status. We also offer a remote-first working environment, meaning that flexible working and work-life balance come as standard for all employees.