Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to troubleshoot and maintain printing equipment for clients.
- Company: Dynamic Managed Service Provider located in Central London.
- Benefits: Enjoy a competitive salary, pension scheme, and generous annual leave.
- Why this job: Be part of a fun, social culture while making a real impact.
- Qualifications: Minimum 2 years experience in MPS field technical support required.
- Other info: Great opportunities for career growth and professional development.
The predicted salary is between 36000 - 60000 £ per year.
Location: Central London
Salary: Competitive
Job Type: Full Time, Permanent
Dataquest Group is a leading Managed Service Provider, including IT, Cloud, Managed Print and Telecoms Solutions & UC. The company is based in the heart of the City of London, in the middle of multiple transportation hubs, such as Liverpool Street, Moorgate, Bank, Barbican and Old Street stations. Our new and modern offices are open plan with a friendly, social culture that exudes a good fun, working environment.
About The Role
We are looking for a new Field Technician with a minimum of 2 years' service experience to join our MPS engineers walking team.
Accountabilities
- Working with Canon, Ricoh and Kyocera products on a daily basis
- Effectively investigating and rectifying faults of customer's equipment at their premises in line with service guidelines
- Completion and preventative maintenance either on fault calls or dedicated visits
- Completion of work within the given response schedule and to a consistently high standard
- Installation of machines, including networking and operator training
- Being personable, approachable with the clients and colleagues by having excellent customer service skills and having an ability to build lasting professional relationships
- Working closely with Call Control Team
About you
- Previous experience of working in MPS field technical support (minimum 2 years)
- To be able to demonstrate competence in photocopier maintenance
- Completion of manufacturer training courses
- Ability to work autonomously and as part of a team
Benefits
- Competitive salary
- Company pension scheme
- 25 days annual leave, going up to 27 days with length of service
- Eye care vouchers
- Opportunity to join Healthcare cash plan after 1 year service
- Cycle to work scheme
If this role sounds like a fit for you, please click the APPLY button to send your CV & Cover Letter for this role.
Managed Print Service Field Engineer employer: Yidachina
Contact Detail:
Yidachina Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Managed Print Service Field Engineer
✨Tip Number 1
Get to know the company! Research Dataquest Group and understand their values, culture, and the services they offer. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for technical questions! Brush up on your knowledge of Canon, Ricoh, and Kyocera products, as well as common faults and maintenance procedures. Being able to demonstrate your expertise will set you apart from other candidates.
✨Tip Number 4
Don’t forget to showcase your soft skills! Being personable and having excellent customer service skills are key for this role. Think of examples from your past experiences where you’ve built strong relationships with clients or colleagues.
We think you need these skills to ace Managed Print Service Field Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Managed Print Service Field Engineer role. Highlight your experience with Canon, Ricoh, and Kyocera products, and don’t forget to mention any relevant training courses you've completed.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to showcase your customer service skills and how you build professional relationships. Be personable and let your enthusiasm for the role come through.
Showcase Your Problem-Solving Skills: In your application, emphasise your ability to investigate and rectify faults effectively. Share examples of how you've tackled challenges in previous roles to demonstrate your competence in photocopier maintenance.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity in our friendly, social culture!
How to prepare for a job interview at Yidachina
✨Know Your Tech
Brush up on your knowledge of Canon, Ricoh, and Kyocera products. Be ready to discuss your hands-on experience with these brands, as well as any specific maintenance or troubleshooting techniques you've used in the past.
✨Show Off Your Customer Service Skills
Since this role involves interacting with clients, prepare examples of how you've built professional relationships in previous jobs. Highlight your ability to communicate effectively and resolve issues promptly.
✨Demonstrate Problem-Solving Abilities
Think of a few scenarios where you successfully diagnosed and fixed equipment faults. Be ready to explain your thought process and the steps you took to ensure high-quality service.
✨Be Ready for Teamwork Questions
This position requires both autonomy and teamwork. Prepare to discuss how you've collaborated with colleagues in the past, especially in high-pressure situations, and how you balance working independently while still being a team player.
